Vienna House by Wyndham Diplomat Prague

酒店回复

Dear J. Paulo, Thank you for such a wonderful review! We are delighted that our breakfast selection, comfortable beds, and convenient metro connection made your stay memorable. We also appreciate your comment about the room temperature. With a large number of rooms, finding the ideal temperature for every guest can sometimes be challenging, but your feedback helps us improve. Thank you for bringing this to our attention, and we hope to see you again! Kind regards, Denisa Grillová

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Dear Vanessa, Thank you for taking the time to share your detailed feedback with us. We are sorry to hear that your experience did not fully meet your expectations, and we sincerely apologize that the check-in process was not as comfortable and satisfactory as it should have been. Regarding the credit or debit card, we would like to clarify that requesting a valid physical payment card during check-in is a standard hotel procedure, used to cover any additional services or incidental charges during the stay. Nevertheless, we understand that the process may have felt intrusive, and we are sorry that it was not communicated to you in a clearer and more reassuring way. We are also sorry to hear about your impression of our breakfast service and the selection offered. This does not reflect the standard we aim to provide, and we will certainly share your comments with our breakfast team. We hope this was an isolated situation, but we take your observations regarding the service and product selection seriously. Thank you as well for your comments regarding the room and the condition of some of the towels. We continuously work to maintain our standards and will address these details with our housekeeping team. Regarding our location, we understand that guests have different preferences. Many of our guests particularly appreciate the easy access to both Prague Airport and the city centre, while also enjoying the opportunity to return to the quieter surroundings of Dejvice after a busy day in Prague. The metro station directly in front of the hotel provides convenient connections to the city centre, while the peaceful neighbourhood offers a different atmosphere from the more lively central areas. We truly appreciate your constructive feedback. We are sorry that some aspects of your stay left you disappointed, and we hope that we will have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, Denisa Grillová

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Dear Francis, Thank you very much for your detailed feedback. We truly appreciate your positive comments regarding our location, public transport connections, room facilities, and the friendliness of our reception team. At the same time, we are sorry to hear about the issues with the room temperature and the initial smell in the room. We understand that a comfortable room environment is an important part of a pleasant stay, and we will share your comments with the relevant departments. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide an even better experience. Kind regards, Denisa Grillová

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Dear, Thank you for your feedback. I would like to clarify a few points regarding your review, as I personally discussed the payment of the city tax with you at check-out. The city tax is a standard mandatory charge, and the information regarding this fee is clearly provided on Booking.com as well as in the details of your reservation. We also explained the charge to you during check-out and kindly asked you to verify the information on Booking.com. The parking price is likewise clearly stated on our Booking.com page, so guests can see the cost before making their reservation. We are sorry to hear that your stay did not meet your expectations, and we appreciate you taking the time to share your feedback. Kind regards, Denisa Grillová

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Dear Fabio, Thank you for sharing your experience. We are pleased that you enjoyed the comfort and cleanliness of your Executive room, our breakfast selection and the convenient location near Metro Line A. We appreciate your thoughtful feedback and hope to welcome you again. With appreciation, Denisa Grillová

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Dear Guest, Thank you for recommending our hotel! We are glad you had a pleasant experience and appreciated the friendly team, clean room, and generous breakfast. It is also great to know that our parking options and nearby metro made getting around Prague easier. We would be happy to welcome you again! Kind regards, Denisa Grillová

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Dear Aybüke, Thank you very much for your wonderful review and recommendation. We are delighted to hear that you enjoyed our location, comfortable and clean rooms, breakfast selection, and the friendly service provided by our team. Your kind words mean a lot to us, and we are especially pleased that you would choose to stay with us again when visiting Prague. We look forward to welcoming you back in the future. Kind regards, Denisa Grillová