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GIB

5/5Google· 5 months ago

Conveniently located next to the train station and a short walk into the old town. Hotel is of good size with a large (by Annecy standard) lobby and restaurant serving breakfast, brunch and dinner. Check in time is a bit late (4pm) but they offer luggage storage, and will try to get room ready earlier if they can. Staffs are always helpful and friendly. Room is good size, clean, modern and comfortable. There's a fridge with complimentary drinks that get refilled daily in the executive room. There's also a safe and slippers provided. Overall a good stay will definitely consider staying there again.

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Kathleen A.

4.5/5TrustYou· a month ago

I enjoyed my stay very much except for the room temperatures. It was too warm to sleep comfortably. We asked for an adjustment and it improved slightly. The breakfast provided each morning was amazing!

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Jonathan

4/5Google· 2 months ago

Small rooms, but clean. The staff were friendly, and the location is excellent, just a short walk to both Annecy Lake and the beautiful Old Town. The biggest downside is that the hotel is built directly above the railway tracks. Every time a train passes, the building noticeably shakes, and the noise woke me up a few times during my stay. If you’re a light sleeper, this is definitely something to be aware of before booking.

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Kevin Benamar

1/5Google· 2 months ago

Bad experience for 1st night at this hotel: - Rooms are small for the price compared to other hotels. - restaurant food looks great on the menu but is really average, don't go eat there (We took the Faux filet 31€, expected something better) our kids pasta tasted better.. - parking is expensive and you have to go outside to enter the parking. Not convenient when you have a lot suitcase or kids) for the price, you expect a decent parking. - Train station is super close, so close that you feel like they are actually in your room... even at night. - had a rude (older American) customer who actually looked for a fight when we (our family with a 3yo and a baby) were standing at the reception. I understand they're uneducated people all over the world but the guy at the reception was just useless. He came to me and said I'm so sorry for what happened.. guess what he said to the other guy...? same thing of course.. anyway 1st time this happened. It was just adding an extra layer to our wonderful stay in this hotel.. (Something minor but I'll say at ass well, some bugs in our room where found. For a 4 star hotel...) Can't wait for day 2..

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Jim Sember

4/5Google· 3 months ago

This is a nice air conditioned hotel. The one fault is the bedding. The mattress had no pad, there was just a thin sheet over plastic. The duvet had no separate sheet so it was too hot. The AC blows on the bed. I spent the night either too cold or too hot on top and sweating on my side facing the mattress. I hope the management corrects this because it is easy to fix.

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Filippo Ronzani

2/5Google· a month ago

I was hoping for a much better service, having been to other Novotels. Breakfast is sloppy (not enough tables, slow service and lack of basic things like mugs and water), the room for a family with two small kids was very small, the parking costs a fortune and it's very tight (with an X1 I barely passed the barrier). Position us ok, not too far from the old town and looks m lake. I give one star for service because my daughter forgot a stuffed animal in our room and it "magically disappeared". Despite calling and going back to retrieve it, it was not found: either they really didn't care to search, or someone from the personnel found it and kept it. I know it's a personal experience but in all honesty I cannot give a better review after spending almost 700 euros for two nights

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Haney Danielle

4/5Google· 10 months ago

Pretty decent hotel located very close to the main train and bus station, which made it very accessible for day trips (if you have any!). It’s also a 10-minute walk to the beautiful old town and very near a shopping mall with major stores such as Monoprix, Sephora, Zara, etc. Room-wise, it’s pretty large for a family of 2 adults and 2 children. We had a room with extra beds (we initially had a room with just a sofa bed, but they added another bed for our younger one - not necessary, but a nice touch!). We have the mountain facing room, a room just above the train tracks. It wasn’t loud whenever a train is approaching the station - quite acceptable. Cleanliness wasn’t exceptional, but it was decent, even for someone particular. I didn’t like the separate toilet and bathroom, but everything else was okay. I also didn’t love the late check-in at 4 pm - not the norm worldwide, but all good. For Muslim travellers, there are a couple of halal food options just a few minutes’ walk around the block.

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alexaP7692ED

5/5Tripadvisor· 2 months ago

We had to move out of our badly air conditioned apartment and managed to get a family room at the Novotel. Check in is easy and they keep your baggage too. The room was clean and you could have it serviced as much as you wanted to. Rooms have a tv, kettle, coffee maker and fridge. It is literally 10 mins from the old town. Yes it is next to the train and bus station and you could hear a rumble but not enough to bother us. Each floor has a water machine. The Craic serves food but we didn't eat there. Breakfast could be considered pricy but was lovely. We would stay here again.