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Seyda

3/5Google· a month ago

We are currently staying at this hotel. It is an old hotel with old and outdated facilities yet the room is big enough; I also like that for a city hotel , it offers a pool and sea access. The negative sides are that the service or the personnel are not much helpful, it is standard and kind of bare minimum. Although I like the room and its size and the view, there are a few things that are not good especially some blue light coming straight into my son’s eyes at night, the red light from the tv etc. It can also get loud by some other guests at night. even when you close the shower door, there is a bit of water leaking which gets the bathroom wet. The most shocking thing for me is that they do not offer a step or a toilet seat for the little ones. When I asked it, I was told noone has so far asked anything like that and I am quite surprised. These things in my opinion are basic. The cleanliness in the common areas such pool is not the best, nobody seemed to have cleaned the cocktail that spilled on the floor from the day before. It is full of bird poop etc. The pool side chairs were already taken by guests before anyone was there, it becomes impossible to find one at certain peak hours. However overall if you have low expectation, it is a price performance hotel, especially if you want to stay in the city center yet have access to a pool and the sea for swimming. I would consider staying for a few days.

RB

Roxy Birmingham

5/5Google· a month ago

Stayed at Ramada plaza by Wyndham in Antalya for the second time. Chose this hotel because of the experience we had in 2024. Last time we booked a family room with sea view but unfortunately it was a lot more expensive this time so we booked 2 double rooms. When we arrived our rooms weren’t what we expected had a problem with air con and an unpleasant smell. We had to sleep with balcony door open because of smell and we couldn’t sleep as we were on ground level and felt quite vulnerable as it was me and my daughter. In the morning we went to front desk and told them someone was then sent to sort the air con and sort the smell. But unfortunately it didn’t help so we went back to front desk and spoke to Miraj he was very understanding we asked if we could up grade if we paid some money. He checked his computer and said he noticed we had two family members in the next room( my other two daughters) so he said he could up grade us to a family room with sea view. So we asked how much and he said he would do it for free. Absolutely amazing the room was on 12th floor was immaculately clean had two large balconies with beautiful views and this is why we would definitely use this hotel again. Thankyou so so much to Miraj you made our holiday something we will never forget and hopefully will be returning soon.

TM

Trip.com Member

5/5Trip.com· 5 months ago

It was excellent everything, clean, nice, very good service, vorm and very friendly everyone. Anytime, anything and anywhere 24/7 very good service. I will not pick on any negativ experience in this hotel. Everything is perfect.

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amna 22

4/5Google· 2 months ago

The breakfast was good, and the room was clean and comfortable However, most of the staff were not very friendly or welcoming. The only exception was **Fatma from housekeeping**, who always welcomed us with a warm smile and was very kind One of the staff members who helped us with our luggage asked for a tip. We didn’t have any cash available, but he insisted that we should go exchange money and come back just so he could receive a tip. This made us feel very uncomfortable. . Overall, a good hotel, but the staff’s hospitality could be improve

KO

Kemi Olukoga

3/5Google· a month ago

When we arrived, the staff were pleasant and helpful. Although our room was generally acceptable, it did not meet the standard we expected from a five-star hotel. There were several permanent stains on the bathroom floor, which was disappointing. One evening we went to the bar to order drinks. We asked for Piña Coladas, including both alcoholic and non-alcoholic. We noticed that the female member of staff serving at the bar was friendly and cheerful when speaking to other guests, who were white. However, when she saw our group, her attitude noticeably changed. We clearly explained that we wanted Piña Coladas. Instead, the staff member gave us a drink made in a pint glass containing water, a small amount of Malibu, and milk. When we explained again what we had ordered, she simply walked away. At the same time, other members of staff were staring at us, which made us feel very uncomfortable and humiliated. Unfortunately, I was very upset at the time and did not get the name of the staff member. We then went to Customer Service to report what had happened and explain how we felt we had been treated. The Customer Service representative contacted the bar manager, who was unavailable at the time. She then went to the bar and spoke to the same staff member, who eventually prepared our Piña Coladas correctly and served them in proper cocktail glasses and apologised. We appreciated the apology but genuinely felt that we were treated differently because we are Black, the difference between the way she treated us and other guests was very noticeable. The experience left all of us feeling humiliated, unwelcome, and discriminated against. We paid for all-inclusive holiday at a five-star hotel and expected to be treated with dignity, respect, and professionalism throughout our stay, regardless of our race or skin colour. Olajumoke

LH

Layth Hanna

3/5Google· 2 months ago

This hotel should really be rated as a 4-star, not a 5-star. While the property is quite large, the lobby and all the facilities are very dark with low lighting. Unfortunately, the beds were also not comfortable during our stay. If you are booking this hotel specifically to enjoy the pool, I do not recommend it. The pool area is very small and extremely busy, making it almost impossible to find a seat. To reach the pool and the beach, you have to walk through a dark tunnel, which is not a pleasant experience. Once you get to the water, the sea is very rocky and gets deep right away. On a positive note, the dining area is lovely. There is a great variety of food to choose from, and the restaurant has a very large seating area. The absolute best thing about this hotel is its location; it is very close to the old city and within easy walking distance.

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John 00100

5/5Google· Edited 2 months ago

Just returned from yet an other wonderful stay at the Ramada Plaza in Antalya. We always chose this hotel as the location is brilliant .The Hotel is located within walking distance to the old city and harbour, plus the Bazars and shopping malls are close also. The hotel is very well Managed and staff are very polite and attentive. We had a wonderful sea view room which was comfortable clean modern and bright. The hotel restaurant is very much improved and has a fantastic variety of foods on offer both European and Turkish which were all delicious. We also had dinner in the Hotels Italian restaurant which was very good also. The hotel Spa has a wonderful Steam bath and Sauna you can use for free plus various beauty treatments are available to guests. The outdoor pool and sun deck are wonderful with incredible views over the sea and snow capped mountains as you lay in 30degrees heat. The hotel bar is located just off the beautiful hotel foyer where you can relax and chill to a lovely pianist in the evening. The hotel is now putting on a number of live entertainments now for guests. The general ambiance of this hotel is upmarket, relaxed and chilling. Must say a very big Thank You! to the Front Office Manager, Mr Serdal Korkmaz who's wonderful customer skills made this stay at the Ramada Plaza an exceptional experience for all my family. In fact we are already planning yet another visit very soon to this great hotel.

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Aziz Albadawi

4/5Google· 3 months ago

The rooms are clean, spacious, and well-equipped, with many offering stunning views of the Mediterranean. The facilities are solid, including a swimming pool, spa, fitness center, and multiple dining options with good variety and quality. The staff are professional, helpful, and attentive, ensuring a smooth and pleasant experience throughout the stay. Breakfast is rich and satisfying, with plenty of fresh options. Overall, it’s a reliable and comfortable hotel that combines a great location with good service and value. A strong choice for both leisure and business travelers.