Response from the property

Dear Cristi Ciursă, Thank you very much for taking the time to share your detailed and positive feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that you enjoyed our central location in the heart of Antalya and the unique balance it offers between city life and a relaxing holiday atmosphere. It is also wonderful to hear that you were satisfied with the comfort and design of your room, as well as the high standards of housekeeping service provided throughout your stay. We are very pleased that you appreciated the variety and quality of our culinary offerings and the wide range of activities available at the hotel, which aim to create an engaging and enjoyable experience for our guests each day. Regarding your kind observation about the beach, we would like to kindly note that Konyaaltı coastline has a naturally pebbled structure and a deeper entry into the sea, which is characteristic of this region. We appreciate you sharing this helpful tip for future guests. Your recommendation and positive feedback are truly valued and serve as a great motivation for our entire team to continue delivering high standards of hospitality. Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay in the future. Kind regards,

Response from the property

Dear Layth Hanna, Thank you very much for taking the time to share such a detailed and wonderful review following your stay at Rixos Downtown Antalya – The Land Of Legends Access. Guest satisfaction is one of the most important priorities for us, and we are truly delighted to receive your perfect rating. Our aim is always to create warm, personalized, and memorable experiences by combining attentive service, comfort, and unique moments that make our guests feel valued throughout their stay. Your kind words about our hotel and your recommendation mean a great deal to our entire team. Feedback such as yours motivates us to continue maintaining the high standards of service and hospitality that our guests expect from Rixos. Thank you once again for choosing Rixos Downtown Antalya – The Land Of Legends Access. We sincerely look forward to welcoming you back for another exceptional stay in the future. Kind regards,

Response from the property

Dear Omar Soussi, Thank you very much for taking the time to share such a detailed and thoughtful review following your family stay at Rixos Downtown Antalya – The Land Of Legends Access. Guest satisfaction is one of our highest priorities, and we are truly delighted to know that the quality of our service and the attention shown by our team contributed to making your stay special. Our aim is always to create warm, personalized, and memorable experiences, and your perfect ratings across our rooms, service, and location are a wonderful recognition of these efforts. Your appreciation of our facilities and the relaxing atmosphere of the hotel is equally valued. We are also delighted that your experience at departure was smooth and that our Guest Relations support helped bring your stay to a positive close. Your kind words will be shared with our teams as a meaningful recognition of their dedication. Thank you once again for your generous feedback and for recognizing the efforts made across different areas of the hotel. We would be delighted to welcome you and your family back to Rixos Downtown Antalya – The Land Of Legends Access for another memorable stay. Kind regards,

Response from the property

Dear Ms. Civilu, Thank you very much for choosing Rixos Downtown Antalya – The Land Of Legends Access and for sharing your kind feedback. We are delighted to hear that you had a wonderful stay with us and that our team members contributed positively to your experience. It is a pleasure to know that you felt welcomed, supported, and comfortable throughout your visit. Your kind words regarding our colleagues are greatly appreciated and will be shared with the team as a strong source of motivation. We are also very happy that you would recommend our hotel, and we sincerely look forward to welcoming you back again for another memorable stay. Kind regards,

Response from the property

Dear Aziz Albadawi, Thank you very much for taking the time to share your detailed feedback following your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to know that you appreciated the comfort of our spacious and well-equipped rooms, the quality of our facilities, dining options, and the overall atmosphere of the hotel. It is also very rewarding to hear your positive comments regarding the attentiveness and professionalism of our team throughout your stay. At the same time, we have taken note of your ratings regarding certain areas of your experience. All guest feedback is carefully reviewed and shared with the relevant departments as part of our continuous improvement process, ensuring that we consistently enhance our service standards. Thank you once again for your time and valuable comments. We hope to have the pleasure of welcoming you back in the future for an even more seamless stay. Kind regards,

Response from the property

Dear Safa, Thank you very much for taking the time to share such a thoughtful and detailed review of your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are delighted to know that, although you experienced a few challenges upon arrival, our team was able to listen to your concerns and resolve them, allowing you to fully relax and enjoy the rest of your holiday. Providing attentive, solution-oriented service is one of our highest priorities, and it is truly rewarding to know that our efforts made a positive difference to your experience. Your special recognition of Açar is sincerely appreciated. We will be delighted to share your kind words with her, as well as with the rest of our team. Knowing that their dedication and care contributed to a memorable stay is the greatest encouragement we could receive. We are also pleased that you enjoyed our beautiful location, spectacular Mediterranean views, and the facilities we offer. Thank you as well for highlighting useful information about our hotel concept for future travelers. Your recommendation means a great deal to us, and we truly appreciate your trust in Rixos Downtown Antalya. We hope to have the pleasure of welcoming you and your family back again for another memorable holiday. Warm regards,

Response from the property

Dear Карима, We would like to sincerely thank you for taking the time to share such a detailed and constructive review regarding your current stay at Rixos Downtown Antalya - The Land Of Legends Access. We are truly pleased to read your positive comments about the professionalism and attentiveness of many of our team members across different departments, including Guest Relations, bar service, beach team, security, and restaurant colleagues. Your kind recognition of their dedication, consistency, and personal care is highly appreciated and will be proudly shared with the relevant teams and individuals. We would also like to kindly underline that our Guest Relations team is always highly accessible, open, and genuinely ready to communicate with our guests at any time during their stay. They are more than willing to listen carefully to all feedback, concerns, or suggestions and to provide immediate assistance wherever possible. Guest comfort and satisfaction remain our top priority, and open dialogue is an essential part of our service approach. At the same time, we sincerely value your observations regarding areas where you feel improvement is needed. Please be assured that all your comments have been carefully noted and forwarded to the respective departments for immediate review and corrective attention where necessary. We would also like to emphasize that guest feedback is extremely important to us, as it allows us to continuously evaluate and enhance our service standards. In this regard, we are committed to maintaining strict hygiene controls in all public areas, including the beach facilities, and to ensuring consistent quality across our culinary offerings. Likewise, ongoing training programs are in place to further strengthen service culture, guest interaction, and hospitality awareness among all team members. We are very grateful for your balanced feedback and for recognizing both the strengths of our team and the areas where further refinement is possible. Your insights are especially valuable as they come from a direct in-house experience. We sincerely hope the remainder of your stay continues in a more positive direction and that we will have the opportunity to fully exceed your expectations. Kind regards,

Response from the property

Dear Sunera, Thank you for taking the time to share your feedback regarding your stay at Rixos Downtown Antalya – The Land Of Legends Access. We are pleased to hear that you found our team helpful and the service generally positive. At the same time, we are sorry to learn that certain aspects of your experience did not fully meet your expectations, particularly regarding food variety, the perception of the building, and your visit to The Land of Legends. We have carefully reviewed our CRM records and would like to kindly note that during your stay there were no registered concerns or negative feedback shared with our Holiday Assistants team. On the contrary, internal records indicate that your stay was generally assessed positively at the time, with no specific operational issues reported. Regarding The Land of Legends access and timing, the transfer schedule and visit duration are determined by the official operational program of the destination park. Travel times may also vary depending on daily traffic conditions and operational flow. We regret if this affected your overall experience and perception of value. With regard to F&B, we continuously work on offering a wide and diverse selection to accommodate different preferences, and your comments have been shared with the relevant departments for review within our ongoing improvement process. We appreciate your feedback and hope to have the opportunity to welcome you again for a more seamless and satisfying experience in the future. Kind regards,