M

MMM

2/5Google· 5 months ago

Casa Encantada - Mixed Experience, Avoid Room 9 (The Petit Room) I stayed 4 nights as a solo traveler at this hotel. CRITICAL WARNING: Do NOT book "The Petit Room" (Room 9). This room is absurdly small - likely a former storage room. I couldn't even fully open my suitcase. It is dark like a cave. One tiny window faces a unappealing concrete courtyard. You are right behind reception so there is constant noise. For the same price, Posada Don Rodrigo - the previous hotel I had stayed at in Antigua - offered a room 4x larger with gorgeous garden views. Room 9 should cost half the rate or be removed from inventory entirely. In regards to the hotel as a whole: Pros: - Professional, friendly staff - Excellent full breakfast menu (included) - Clean and well-maintained - Access to two sister hotel amenities within a block Cons: - The "pool" is more like a fountain and I question if there is even proper pool equipment maintaining the water quality - Larger pool at sister hotel requires a 10-minute walk on a busy, dusty street - Breakfast served at another sister hotel (1 block away, not on-site) - Located on busy street with significant traffic noise - Zero bathroom ventilation - showers turn the entire room into a sauna Bottom Line: At $200+/night (with taxes) for the smallest room and more money for the larger rooms, this hotel is very overpriced. Nice amenities exist but are inconveniently located at associated properties which require a short hike to get to. The garden is pleasant but the "pool" is misleading. If this hotel lowered their prices, it would be OK. As it is, the hotel is a poor value compared to other options in Antigua.

J

jamesrU1932LW

5/5Tripadvisor· a month ago

We absolutely loved our stay in Casa Encantadora! Its not only beautiful but it was at a very great location being so close to everything in Antigua. Not to mention how parking was free, the delicious breakfast was free. Plus it had great things that even more expensive hotels in Guatemala don't have such as AC and great Wi-Fi. The staff was super friendly and helpful and at night the place was nice and quiet, which again, can be a problem in other hotels in Guatemala specially those with multiple levels. Would definitely stay again if we come back to Antigua!

LD

Lily Davis

5/5Google· 8 months ago

Great central location! Such a cute place. Everything was nice and clean and maintained. Staff was nice :)

S

simsp2019

5/5Tripadvisor· 5 months ago

We had an excellent 1 night stay at Casa Encantada! After spending the previous night hiking a volcano, it was so nice to arrive (slightly early), at the hotel and relax. Our room was ready for us despite being a couple of hours early and check in was very easy. We received 2 complimentary drink tickets upon arrival and were able to enjoy some quiet reading time by the pool and garden. The included breakfast was particularly delicious and the hotel was able to arrange swift airport transportation for us. Would highly recommend staying here if visiting Antigua!

A

AndrewASor

5/5Tripadvisor· 7 months ago

We were in Antigua for a wedding. Casa Encantada was one of several hotels available for the wedding group. When we arrived via our shuttle, all we saw was a white wall and a dark door. Once opened we were greeted by a lovely patio and small pool area with beautiful flowers and plants. We were graciously greeted by a staff member that spoke English (we do not speak Spanish yet!) and directed to our room. The room was good sized and decorated nicely, very clean and comfortable. The bed was VERY comfy. As noisy as the street outside could be (cars and lots of motorcycles zooming around) the room was very quiet. The bathroom was just a bit small but enough room for two people to apply makeup and shave. The shower was great, very good water temperature and flow. Breakfast was served on the upstairs patio area, overlooking the courtyard that greeted us on arrival. Very peaceful and relaxing in the morning. The selections for breakfast were really good. We ate there three times and enjoyed everything. Overall location was really good for visiting the city. We had scheduled a few excursions and three were easily in walking distance. I can say, with no hesitation, Casa Encantada made our stay in Antigua that much better!! Friendly, helpful staff, comfortable accommodations, good food, great location. You couldn't ask for much more!! If Antigua, Guatemala is on your "go-to" list, I'd definitely recommend staying at Casa Encantada. Absolutely wonderful time!

A

annettegC1967BU

5/5Tripadvisor· a month ago

This hotel gives an immersive cultural atmosphere, ideally located, walkable in the town of Antigua Guatemala comfortable rooms ,friendly, helpful and willing staff members, delicious cuisine ,a beautiful green environment quiet rooftop dining, I would love to visit again.

3

353cindyk

5/5Tripadvisor· 7 months ago

The staff at Casa Encantada is wonderful! The room they put us in at first had one double bed so we asked for a different room and they complied with a room up on the terrace which was awesome.( room 10 ) Breakfast was included which was at a beautiful hotel next to us. Breakfast was simply amazing! Also they do have a small coffee machine in your room which is very nice to just relax in the morning with at first. |The shower is so nice and has beautiful hot water! ( after not having any down in El Paredon) It was about 4 blocks to the Central of town so very convenient. The only down side was the pool. It is one of those super small ones. I did dip my feet in but that’s it. All in all, a wonderful stay and super friendly staff !

E

explorer_too

3/5Tripadvisor· 6 months ago

Only thing good about this hotel is the service. The staff are excellent (both front desk as well as restaurant. I am giving a rating of 3 out of 5 due to the size of the rooms. They are so small that two people cannot stand on one side of the bed. There is no place to hang/store your stuff. There is a small wooden closet and half of that is occupied by a laundry basket. To charge devices we had to hunt for the electrical outlets and had to unplug the lamps. For the price they charged it was a disappointment. I had high expectation for this hotel but it was not to be.