ND

Nermine Ben Daoued

1/5Google· Edited 7 months ago

GPS will not find this place We were unfortunately very disappointed with our stay at this guesthouse. The price was quite high, and we only discovered the next morning by accident that breakfast was not included — something that was not clearly indicated in the reservation information. In Egypt, it is very common for hotels and guesthouses to include breakfast, so this was an unpleasant surprise. The room was also not properly prepared for two guests, as there was only one towel provided. We had to request another one on the first night. Hot water was another major issue: it was not available on our first night (we were too tired to report it), it worked briefly the next morning, and then we had no hot water again for the rest of our stay, which was extremely uncomfortable. We also experienced a serious mosquito problem. Due to the location and the open balcony on the ground floor, mosquitoes constantly entered the room. They were very aggressive — I was bitten multiple times, and the bites remained red and itchy for nearly a week. Additionally, the absence of security was concerning. The large ground-floor balcony opens directly onto the street, meaning anyone could easily walk in. There was also no one consistently present at reception to handle requests or monitor the premises. Also discovered that Wi-Fi was charged extra first time I see this in my entire life !! Again this was not clearly indicated in the information during the reservation. Although the owner tried to appear friendly, it did not feel genuine. When he became aware of our dissatisfaction regarding the hot water and breakfast, he avoided us at the time of departure instead of addressing the issues. Overall, the stay did not meet our expectations. I wouldn’t recommend it to anyone especially that there are various much better options in Aswan for much more reasonable prices. ============= UPDATE following the owner’s response I want to make it clear that everything in my review is accurate and reflects our real experience at this place (the entire group we travelled with agrees on this review). The issues we faced — lack of hot water, mosquito infestation, inadequate security, missing breakfast, and insufficient room preparation — are factual and not exaggerated. The owner’s reaction through his comment, including personal attacks and dismissive comments, does not change these facts. In fact, it only reinforces the concerns we raised. Our review is intended to inform future travelers so they can make an informed decision. We hope this encourages a more professional and constructive approach in addressing guest concerns in the future.

6

627nermineb

1/5Tripadvisor· 7 months ago

We were unfortunately very disappointed with our stay at this guesthouse. The price was quite high, and we only discovered the next morning by accident that breakfast was not included — something that was not clearly indicated in the reservation information. In Egypt, it is very common for hotels and guesthouses to include breakfast, so this was an unpleasant surprise. The room was also not properly prepared for two guests, as there was only one towel provided. We had to request another one on the first night. Hot water was another major issue: it was not available on our first night (we were too tired to report it), it worked briefly the next morning, and then we had no hot water again for the rest of our stay, which was extremely uncomfortable. We also experienced a serious mosquito problem. Due to the location and the open balcony on the ground floor, mosquitoes constantly entered the room. They were very aggressive — I was bitten multiple times, and the bites remained red and itchy for nearly a week. Additionally, the absence of security was concerning. The large ground-floor balcony opens directly onto the street, meaning anyone could easily walk in. There was also no one consistently present at reception to handle requests or monitor the premises. Also discovered that Wi-Fi was charged extra first time I see this in my entire life !! Also was not clearly indicated in the information during the reservation. Although the owner tried to appear friendly, it did not feel genuine. When he became aware of our dissatisfaction regarding the hot water and breakfast, he avoided us at the time of departure instead of addressing the issues. Overall, the stay did not meet our expectations. I wouldn’t recommend it to anyone especially that there are various much better options in Aswan for much more reasonable prices.

TM

Trip.com Member

5/5Trip.com· 7 months ago

The host is very helpful, and the house is well-equipped with everything you need.

B

BergenTravel

4/5Tripadvisor· 9 months ago

The Hotel is renovated. We had 3 lovely rooms that were very comfortable. Ahmed was helpful in securing our arrangements for pick up at the Airport and arranging us an excellent driver to Luxor and Hurghada. Furthermore Ahmed arranged for our hot air balloon ride over Valley of the Kings in Luxor. Ahmed and his team were great, extremely honest and helpful and willing to match prices of other vendors

R

romee

1/5Google· 7 months ago

1. The shopkeeper's attitude is very bad. He is the person I have met in Egypt with the worst attitude, which left a very bad impression. 2. wifi is actually charged. It's the first time I've heard of paid wifi 3. It's hard to understand that some hotels don't provide air conditioning now.

TM

Trip.com Member

4.7/5Trip.com· 2 years ago

lovely hotel with great service, lovely views especially if you get the balcony. faces the temple of phillae and near the boat dock to take you there or any restaurants on the islands. indrive app gets you to the city in 20mins

IS

Ibrahim Shawky

5/5Google· Edited 7 months ago

Out of the usual crazy noisy Aswan City, This hotel is a wonderful secret Discovery! Located in a very tranquil little village looking out to the most stunning view in Egypt!! The Beautiful Philae Island and the Nubian Lake A cute cosy villa run by a family ,all are fluent in English -they have lived in the U.S for a long time before returning to their home land-and the cleanliness standards is impeccable

•

•GlitchedBxtterfly•

5/5Google· 7 months ago

The host were great and views from the room where out of this world. Taxi to centre of Aswan no more than $2. Perfect place to explore Philae temple, boats leaving right out the front door. Parking available.