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Hamed

1/5Google· 6 months ago

The location/area was fine, but Hopeland Hotel itself was a major disappointment. Safety & maintenance: The gym area had a leak from the air-conditioning, and there were visible cracks in the ceiling/roof. While I was working out, I could actually feel water dripping onto me. That’s not just unpleasant — it’s a safety issue and shows poor maintenance. Room cleanliness: I saw ants in the corner of my room and other insects coming in from somewhere. It didn’t feel properly cleaned or well maintained. Air conditioning: The AC in my room was not working properly at all. The room felt like a sauna all night, and I barely slept. For a hotel calling itself “luxury,” this is unacceptable. Outdated room / “luxury” claim doesn’t match reality: The TV wasn’t even digital — it was an old TV and the only thing I could really watch was the news. So much for “luxury.” The whole place feels dated and neglected, like there’s been no real maintenance. Because the first night was so bad, I asked to cancel my extra night. The night before, staff told me it was okay and said to come the next morning before check-out — so I did. I left the room clean and asked to cancel the second night (the booking terms clearly indicated this was possible as long as I stayed the first night). When I came to cancel, they tried to “fix” it by offering a different room. I declined — after leaks, insects, and broken AC, I didn’t trust that another room would suddenly be “much better.” Then they told me I had to contact Booking.com, even though I paid cash at the hotel through my Booking.com reservation. Booking.com told me everything was set and that they would contact the hotel. I confirmed multiple times because I was traveling away and couldn’t come back — I was told it was fine. After that, Hopeland ignored my calls and emails for days. I only got a response after pushing hard, and then they replied: “we don’t have a refund policy.” I checked their website and could not find anything clearly stating this. Staff also indicated at the time that a refund was possible, so the communication was inconsistent and misleading. For what I paid (about $161.49 AUD for two nights / ~$80 AUD per night), this was not worth it: leaking roof, cracked ceiling in gym, insects in room, AC not working, outdated TV, and refund runaround. Do yourself a favour and stay somewhere else.

KI

Koikrid I.

5/5Google· 3 months ago

I have been stay here for many years. The location is excellent, The staff is friendly polite and provide excellent service, extraordinary with care, and it's the main reason make me always come back here to stay as they all make me feel like home. Only a couple thing tht for my own preference that the mattress too hard for me, and few maintenance would be nice if get a touch up. But it's not a problem at all and the staff the location will always bring me back here.

TM

Trip.com Member

3/5Trip.com· 10 months ago

This was my second time staying here. The first time was mediocre, this time was terrible. For my second stay, I was shown three rooms before I settled on one. The first one was very unclean, but I decided to settle in as it have been a long day of traveling. When I got to my room I drew a bath. The bathtub was dirty with hair and pieces of caulking. I looked past the uncleanliness, cleaned the tub myself and tried to relax. After laying in the tub, the water came up to the level of the overflow drain and to my horror I heard the water draining under the tub, not into the drain. It was not connected to the main Grand plumbing. Water trailed out from under the tub and flooded the entire bathroom floor. Not acceptable, so I asked for a room change.When I went to the front desk and asked for a room change, they initially told me there was going to be an additional fee. After explaining that I didn't want an upgrade, I just wanted a clean room, I was showing two other rooms before I took the third one. Same thing, Drew myself a bath and once I laid down and the water hit the overflow drain, it was not connected with the plumbing and trailed out under the tub again. This time it brought a bunch of dust and mold and ran towards the drain behind the toilet, which was plugged. So, the bathroom started flooding again. After looking at the room closer, I found there were areas where there was black mold that had not been remediated or even attempted to repair.Also notable, the shower head was at the level of my waist, so in order to shower and get water on my head, I actually had to kneel in the tub. Poor design, poor finishing, poor cleanliness. Very disappointing.This was supposed to be a four-star hotel. It might have passed for a three-star hotel in Thailand, but this would barely be a two-star in Canada. I would not recommend staying here.

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703berke

4/5Tripadvisor· 9 months ago

The biggest highlight of this hotel is definitely the staff. From the first day, they made me feel more like a guest than a customer. Everyone was genuinely kind, helpful, and attentive, which really made a difference throughout my stay. Cleanliness was always excellent. The rooms and common areas were consistently very clean, and housekeeping did a great job every day. The only small downside is that some of the furniture and a few in-room items could benefit from being renewed or updated. Other than that, it was a very pleasant stay, mainly thanks to the amazing staff.

YD

Yangka Dawa

5/5Google· 4 months ago

I have stayed in Hopeland Sukhmvit 24 on several occasions and I would like to inform people that travel to Bangkok and are looking g to stay in a well located, fantastic services and very very friendly staff, I would strongly recommend Hopeland ! The room tariff is reasonable and kept very clean all the time !

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Miles

3/5Google· 10 months ago

The location is excellent. However, the rooms have a '80s motel-like vibe and just don't really have the amenities I would expect from a place marketing itself as extended stay, serviced apartments. The room was also pretty dirty. There's certainly better options for the price.

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alessiabernasconi85

5/5Tripadvisor· 7 months ago

my first trip to Thailand started with Hope Land Hotel Sukhumvit 24 and couldn't have asked for a better welcome in Bangkok. The hotel staff was exceptionally nice and kind, especially Ning, who was the first one I met. She made sure I had all that I needed in my room and was available for questions, always with a big smile!|I highly recommend this hotel for the excellent position, the cleanness in the rooms and the professional staff :)

MA

Master of Asia

5/5Google· Edited 4 months ago

I stayed at studio type room for 5days. It’s perfect to stay for long term. There are large fridge with freezer, bath tub, kitchen, safety box, gym, pool, and laundry machine(80THB/time). There is Fuji Japanese supermarket near the hotel. I’ll be back.