MM

Malak Maloka

1/5Google· a month ago

Everything has changed now. Since the hotel changed management, the overall experience has become extremely disappointing, and the hotel is no longer what it used to be. The level of service has declined significantly, especially when it comes to the staff. I sincerely wish you would bring back employees like the ones you had in the past, especially the Arabic-speaking employee I remember from around ten years ago. He was kind, respectful, welcoming, always smiling, and genuinely willing to help guests. He represented the true meaning of hospitality. Unfortunately, that warmth and professionalism are missing today. I truly hope the hotel can return to the level of service and hospitality it once had.

TM

Trip.com Member

4/5Trip.com· 5 months ago

While the hotel itself feels a bit rundown and the lobby isn't the most inviting, the rooms are a pleasant surprise. They are spacious, comfortable, and clean—a significant upgrade from the hallways and lifts. The staff were incredibly helpful; they handled a minor mix-up with my room quickly and professionally. Most importantly, the location is perfect for anyone visiting Bumrungrad Hospital.

SH

Satari Henry

1/5Google· 6 months ago

Avoid this hotel at all costs. We arrived after a long, exhausting journey expecting to relax in the junior suite we had booked. Instead, we were first given a room with a balcony covered in bird faeces — completely unhygienic and unusable. We had to complain immediately and request to be moved. The second room was no better. It was dirty, with dust on the furnishings, and clearly hadn’t been properly cleaned. The worst part was the sofa — the cushions had visible stains, including what appeared to be lipstick and other bodily fluids. Absolutely disgusting and completely unacceptable. To make matters worse, there was no hot water in the shower, so we couldn’t even wash properly after travelling. We had specifically booked a junior suite that was advertised as including both a walk-in shower and a bath. This is clearly stated in the listing. However, there was no bathtub at all. When we raised this, the manager tried to claim that in Thailand “bath” means bathroom — which is completely misleading and simply not true, especially on an international booking platform. The overall condition of the hotel was also very poor. The hallways/corridors had rubbish bin bags left out, and the entire place had a dirty, dingy, unclean feel. Because of the condition of both rooms, we had no choice but to leave and find another hotel last minute after an already long and tiring day of travelling. This caused unnecessary stress and inconvenience when all we wanted was to rest. Despite not staying and not using any facilities, the manager still attempted to charge us for one night — which is outrageous given the circumstances. Dirty rooms, false advertising, no hot water, and terrible customer service. DO NOT waste your money here.

C

cedricle

5/5Tripadvisor· 4 years ago

I stayed there for 2 weeks back in 2021 for quarantine. The Junior Suite was as good as shown in the pictures and everything felt new and luxury, the two weeks passed in the blink of an eye. The balcony had a good view too. The room was very spacious. Staff was very responsive and helpful to all my requests and shopping lists so I just felt being treated well. The food was varied and tasted great, but the overall presentation degraded towards the end of the quarantine, despite being served in nice boxes in the first days I arrived. The room was well lit throughout the day also even though I expected not because of the single small balcony, but the desk is next to it and great to work at. Would recommend and definitely stay there again.

AB

Arifur Rahman Bhuyan

5/5Google· 6 months ago

I had a truly wonderful experience staying at Three Sukhumvit Hotel. The hotel environment is clean, and very comfortable—especially ideal for those visiting Bumrungrad International Hospital due to its perfect location. The staff are extremely polite, professional, and always ready to assist. I would like to give a special thanks to Manager Taniya, who was incredibly kind, caring, and attentive throughout our stay. She went above and beyond to ensure all our needs were met, making our stay even more comfortable and stress-free. The rooms were clean, well-maintained, and very comfortable. Overall, this hotel provides a peaceful and reliable place to stay. I would definitely choose to stay here again and highly recommend it to others.

AN

A A Nahian

5/5Google· 8 months ago

I had a very pleasant stay at Three Sukhumvit Hotel. One of the best parts of this hotel is that they offer Halal breakfast, which was truly wonderful and very convenient for us. The location is excellent, especially for those visiting Bumrungrad International Hospital—it’s just right in front, making everything very easy. I would especially like to mention the Hotel Manager, Ice. He is an extremely kind, polite, and genuinely helpful person. His support and friendly attitude really made our stay comfortable and stress-free. Overall, a clean, well-managed hotel with great service. Highly recommended. 👍

IV

Ioana Vale

5/5Google· 7 months ago

I really enjoyed my stay here! The staff was very friendly and helpful with my questions. The hotel is in a busy part of Bangkok but you barely notice it when you're in the room, which was nice. The breakfast also provided more than enough options. Overall I would recommend! 😊 Only note that someone posted a picture onto maps with a pool, but this is not from the hotel it doesn't have pool.

TM

Trip.com Member

5/5Trip.com· 5 months ago

I had a pleasant stay at Three Sukhumvit Hotel. The hotel has a convenient location, close to public transport, shopping areas, and restaurants. The room was clean, comfortable, and well-maintained. Staff were friendly and helpful throughout my stay. A great choice for travelers looking for good value in Bangkok.