New Hotel Charlemagne

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AMP

5/5Google· 5 months ago

Sevim, one of the hotel staff members, was absolutely delightful. From the moment we arrived, she welcomed us with such kindness and took care of all our requests with genuine attention. She even gave us an upgrade, which made our stay extra special, and personally walked us to our room. The next day, she checked in to see if we had rested well — such a thoughtful touch. Honestly, she made the whole experience feel warm and memorable. I highly recommend this hotel, especially because of the exceptional service. Thank you, Sevim, for making our stay so wonderful.

V

Victoria

2/5Google· 4 months ago

Fine if necessary stayover but not clean looking (stains everywhere) dated both in damages not repaired as well as >20 yr old appearance of all furniture. We looked for a cheap two night stay due to concert but won’t book again. All sheets, bedding, curtains, pillows contained blood-like stains, even upon sheet replacement of day 2. Moreover, the fridge was stained too and the bathtube had clear damages all over the coating. Despite this they do take a 100 euro deposit to ensure we leave no damages as new guest, yet cannot replace stained materials for two days in a row. Prior to arrival but after booking, we also noticed false ad for free parking, there are no clear reserved spots (but spots on street for anyone to take and as you can imagine in a capital city: all taken) but they do take payment to get you one… that is a massive contradiction. They did not allow free cancellation, despite disputing with Agoda and Paypal. So be sure when you book and you need parking to either pay them more for it or arrange your own (e.g., ParkBee which is less than half the price usually)

VC

Veronica Conti

2/5Google· a month ago

We had booked for two nights with the receptionist on duty, a lady of Spanish origin, very kind and extremely professional. Due to a misunderstanding with the booking, the system only showed one night. After spending the whole day out sightseeing, exhausted, when we got back to the hotel on the second evening, the night receptionist started shouting at us as soon as we walked in, accusing us of not having paid, in front of other guests at the reception desk, repeating the phrase over and over in an aggressive tone. We immediately explained that the mistake wasn't ours and that we obviously had no intention of leaving the hotel in a city we didn't know. Despite this, we were treated rudely and publicly embarrassed in front of everyone, as if we were criminals. As a woman, I have to say it really wasn't pleasant being shouted at by such an imposing man, and the fact that it was late at night certainly didn't help, it made the whole situation feel even more intimidating. The next day, the day-shift receptionist apologized for what had happened. I sincerely hope that management will seriously consider taking action regarding this employee's conduct. Whoever works as a receptionist, especially on the night shift, should be more attentive to guests' needs, able to listen with empathy to any issues that come up, rather than reacting aggressively and, at times, in a humiliating way.

K

karolink317

5/5Tripadvisor· 6 months ago

This is my favourite place to stay in Brussels, and it always meets all my expectations. The location is perfect for someone travelling alone, with easy access by both train and bus. You can even see the European institutions right from the windows. The rooms are consistently clean, and the breakfast has everything you could possibly need. I would happily recommend this hotel to anyone planning a visit to Brussels. Although the service has always been impeccable regardless of the worker, I want to give a special thank you to Sevim at the front desk, who always welcomes me with such warmth and positivity every time I stay.

TM

Trip.com Member

3.5/5Trip.com· 4 months ago

Bathroom, single glass windows and stores apparently from the 80ies. The slight smell of smoke has stemmed from many years ago. Difficult to keep clean for staff who certainly did their best. One of the two single beds was overused, the other still very good. Warm water not available, apparently not much to the surprise of the friendly staff. The hotel should be renovated.

KG

Katreen Ghosn

1/5Google· 3 months ago

Very disappointing stay. The hotel is extremely dark, with very poor lighting throughout the property and in the rooms. The room was also very hot, and there was no air conditioning, making it uncomfortable to sleep. The hotel advertises free parking, but when I arrived, all parking spaces were full and I had to pay €20 for parking elsewhere. This was misleading and an unexpected extra cost. Overall, this was the worst experience of my vacation, and I would not stay here again or recommend it to others.

RL

Robert Louth

4/5Google· 3 months ago

Nice location with close proximity to the trains. Staff was very friendly and room was clean. Just to note for others, the rooms do have windows and fans are available, however there is no air conditioning despite what Google says.

KK

Karolin Kerro

5/5Google· 6 months ago

This is my favourite hotel in Brussels. It truly has everything I look for. The location is absolutely divine for a solo traveller. Not only is it easy to get here by train, but also by bus. All the European institutions can literally be seen from the windows, and the rooms are always clean. The breakfast offers everything one could need. I would wholeheartedly recommend this place to anyone visiting Brussels. A special shoutout to the incredibly kind lady at the front desk, Sevim, every time I have visited I have been greeted with such an upbeat and welcoming attitude. Thank you!