TM

Trip.com Member

4/5Trip.com· 3 months ago

We booked a private ensuite for 3 nights. unfortunately the first room provided was not really clean and the bed was extremely small. Tom assisted in finding another room and did an extra vacuum session to make sure it was cleaner.

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Sean_12349

1/5Tripadvisor· 6 months ago

I booked a stay here, but had to cancel my non-refundable booking. They then charged my friends card instead of mine for the full stay, despite us never making a booking together on the same card at any YHA. When questioned about this by my friend, they accused me of FRAUD. I have proof that the deposit was made from my bank account and then they refused to pay my friend back until I made the payment myself. They did not accept responsibility for what is clearly their error and we didn't even receive an apology. It's very concerning how little security they have when it comes to other people's personal information.

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Angela Travor

3/5Google· a month ago

Great location and pricing. However when I arrived at my room the bathroom floor was completely wet, maybe from cleaning? But they could have at least dried it if this is the case. Staff member demanded for all emails from everyone staying in the room and said we could not checkin without every single emails, which is quite ridiculous, since you would think 1 email would be enough and everyone else just their primary contact info such as phone number. And obviously as expected, we all get signed up to their “newsletter” and subscription.

SH

Shabanna H.

5/5Google· 8 months ago

I absolutely loved my stay at YHA Byron Bay! This place really feels like a proper holiday. It’s easily the best hostel I’ve been to so far. ​The facilities are top-notch: everything is super clean, the beds are really comfortable, and I loved that they have privacy curtains on the beds. There were also plenty of toilets and showers, so I never had to wait. The pool area is perfect for chilling out after a day at the beach. ​The location is unbeatable – only about a 5-minute walk from the bus interchange and very close to the beach and all the shops. Also, a huge shoutout to the staff; they are incredibly friendly and helpful. ​The only tiny thing that could be improved: it would be great if you could open the windows to let some fresh air into the rooms. In our room, they were locked/fixed, and being able to ventilate a bit would have been nice. ​Apart from that, everything was spot on)! I can highly recommend this place to anyone visiting Byron. I'll definitely be back!

SH

Shoam Hazan

1/5Google· 2 months ago

Very disappointing experience. I received disrespectful and unfair treatment from Emma, the manager, and Joe, the night manager. Throughout my stay, I felt like I was being treated differently from other guests, and it genuinely felt like my nationality (Israeli) played a role in that. Yes, there were times when house rules were broken, but many other guests did the same and were treated very differently. I felt like I was singled out. The rest of the staff were friendly and professional, and I have no complaints about them. Unfortunately, my experience with the management completely overshadowed everything else

DS

Demi Strijk

1/5Google· 6 months ago

This hostel is not social at all. If you want to meet cool people, don’t come here. Also, the staff was very rude to me. I spoke to the manager about it, but she did not believe that her “super friendly” staff would not behave like that. I didn’t feel like i was taken seriously. Bathrooms were not clean, but the kitchen was very good.

ED

Erik Doesburg

4/5Google· 7 months ago

Fine hostel with clean facilities. That’s it. Nice pool as well, staff is friendly. But all and all it was pretty boring. Quiet, not a real common area, people were mostly absorbed in there own world. Rooms were fine but not a lot of space

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Michael

4/5Google· 6 months ago

Our double room was modern, clean, and quiet after 10 p.m. The staff were friendly, and the location is great—only a 10-minute walk to the beach. Just keep in mind that the room lacks a fridge and there is no room service available.