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Kevin Harding

1/5Google· 8 months ago

Terrible experience WARNING - loud construction.work in neighbouring property started at 05.00am on our first night!! Our first room smelled so badly of damp that we could not stay in it, so the helpful receptionist and porter moved us to a better room. Sadly this turned out to be even worse due to disturbed sleep from builders. Hotel manager only offered us another internal room which would probably smell of damp too as she stated ‘all rooms are the same’. We said we will move on for our second night but she refused a refund. She was quite rude and disinterested about the hotels ability to provide a room that didn’t smell and repeatedly stated the Govt building works were external and she had no control about it which we accept and true…..but we should have been warned at the time of booking and given a refund for one of our two nights booked. Totally unfair to not inform guests of construction work and only offer a smelly room with no refund. We left and found a hotel elsewhere.but out of pocket by $98. Think carefully before you book here as the construction works next door are in early stages of demolition.

JR

Jesse Ronneau

5/5Google· 9 months ago

Lovely old charm, excellent breakfast, central location and super friendly, helpful staff. Would gladly stay again. Oh and the shower was excellent, real hot water (rare on this trip)

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fujin09

1/5Google· 10 months ago

The hotel and location is fine, but I got treated very unprofessionally by the receptionist in the morning who I requested one tiny favor (let me make a phone call to a local number) which would take him half a minute, and said he was happy to do so, yet kept helping one after the other of others guests that were not even waiting yet before I reached the receptionist, and just kept showing up. After repeated requests to also attend me, and asking him afterwards why he let so many others pass, i showed my disappointment and left. No explanation, and no apology was giving and no help was provided in the end. The rooms downstairs are also noisy cause People eat right out of your door and there are no real windows in between, just wood. But that's not the end of the world and part of historic buildings.

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WiffenPaul

4/5Tripadvisor· 11 months ago

At first I was quite dubious over whether the hotel would be quiet. My room was quite small with two single beds, I slept in one. The shower was a little dated, but the main cause of my apprehension was the soundproofing. I had shuttered windows which I could hear every sound outside. However, once I put on the air-con I didn’t hear anything else and the room was extremely cool to sleep.|I had a very restful night, the following morning I had a lovely breakfast in the courtyard. The hotel doesn’t have an evening restaurant, but the location is one of the best, it’s not the main photo used on TA either, that location is over the street,|A short walk one parallel street over from a variety of restaurants, in the other direction it’s the same short walk to the sea, I really liked the place, I’d stay here again.

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MAatthewp11

3/5Tripadvisor· 10 months ago

Really not sure where to begin....... perhaps with the positives...great location, beautiful entrance and courtyard and an ok breakfast. The bed was comfortable but the most hideous pillows I have ever experienced! The staff were friendly and helpful |Cons.....felt like we were sleeping in a church/cloister ( see photos) . The room smelt musty and was a bit dilapidated. The shower blasted so hard it blew part of the shower head off and drenched the bathroom and took grout out of the tiles! Plug sockets half way up the wall......very odd! Towels placed by window as big gap underneath, no curtains just nets over frosted glass and sound roofing none existent ( to be expected in an iks building I suppose)|Not a hotel I would rush back to

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Kevin-Anni

1/5Tripadvisor· 8 months ago

WARNING - loud construction.work in neighbouring property started at 05.00am on our first night!! Our first room smelled so badly of damp that we could not stay in it, so the helpful receptionist and porter moved us to a better room. Sadly this turned out to be even worse due to disturbed sleep from builders. Hotel manager only offered us another internal room which would probably smell of damp too as she stated ‘all rooms are the same’. We said we will move on for our second night but she refused a refund. She was quite rude and disinterested about the hotels ability to provide a room that didn’t smell and repeatedly stated the Govt building works were external and she had no control about it which we accept and true…..but we should have been warned at the time of booking and given a refund for one of our two nights booked. Totally unfair to not inform guests of construction work and only offer a smelly room with no refund. We left and found a hotel elsewhere.but out of pocket by $98. Think carefully before you book here as the construction works next door are in early stages of demolition.

M

MichelleC310

1/5Tripadvisor· a year ago

At first the place looks charming: colonial tiling, large indoor patio/dining room with abundant greenery in the center, etc. But the rooms are shabby. The lampshade was peeling. Water did not drain from the sink. The bathroom ceiling leaked. The only accessible electrical outlet to charge electronic devices was placed 2’ off the floor near the bathroom with no surface to lay the devices. The a/c didn’t cool. The wooden furniture smelled musty. A clock-radio blinked steadily. The staff was disappointing, too. It took three tries to get a suitcase rack. An employee didn’t know how to turn off the clock. The chambermaid cleaned the bathroom, but didn’t make the bed. On the second night, disaster struck. At 3:30 AM, I was awakened by a deafening noise. I thought the hotel was bombed. Then I felt something on my skin. The a/c unit directly over the bed was spewing out 2-4” pieces of ice! I ran out of the room for help only to find that I was trapped! My room was next to the pool. Each night, mgt. locks a floor-to-ceiling slated, wooden gate to prevent guests from using the pool. I was trapped behind that gate. Imagine if there had been a fire!! I figured that someone would be awakened by my shouting. Two hotel employees quickly came to the rescue, unlocked the gate, and moved my belongings to the empty room next door. The a/c didn’t work well in this room, either. The sink was inconveniently placed outside the tiny bathroom. I checked out of Hotel Castelmar and moved into another hotel nearby. Thanks to Booking.com, the hotel agreed to refund my entire payment. However, the hotel is making it as difficult as possible to receive the refund. Hotel Castelmar is a total NIGHTMARE.

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Barmag

4/5Tripadvisor· 2 years ago

Centrally located, pleasant in a traditional way. The furnishings are fairly simple, and the rooms, while comfortable, would benefit from some updating. Everything works though, so no big deal - an exception is the internet wifi, which we found only worked satisfactorily down in the lobby. Nice breakfast, and helpful staff. The bed was not very comfortable, but all in all it is a safe choice.