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Go792164

3/5Tripadvisor· 6 months ago

It's in a nice location.|We booked valet parking but when we arrived we were told to park the car ourselves in a public car park and they would give us a ticket in the morning. In the morning we were told that we should just go to the manned car park desk and say that we were staying at the hotel. The gentleman at the car park was not amused but realised that it wasn't our fault|Breakfast was ok but expensive.

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Amanda Dennis

4/5Google· 3 months ago

Room was lovely, bed was comfy (even the pillows! Unlike the five hotels we had previously), good location. Towels had the same issue most line dry things do of smelling like mildew as soon as the got damp, and we swore it took a whole shower's worth of water to get cooler water. But it had AC that worked great!

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Motoko Honda

4/5Google· 3 months ago

Pros:Excellent location, at the border of old town so my senior parents could walk into the most beautiful part of the town immediately to enjoy by themselves. We had two rooms and both had unique layout, beautiful, spacious and modern with big bathtubs (although some rooms don't have them?) . Comfortable beds. My parents had a terrace which was nice ! Cons: My bathtub wasn't cleaned properly (so I had to clean it myself before using) and the fridge in my room didn't work which was very inconvenient and should not happen in 4 star hotel. My parents room had a fridge but a strange one which was really shallow and installed on the wall... at least it worked. Overall: I enjoyed the stay despite of some imperfections and I would return.

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Monika

5/5Google· 9 months ago

What truly sets this beautiful hotel apart is its exceptional staff. Chris at reception was already expecting us upon arrival and provided thoughtful, efficient assistance with all the information and parking arrangements, which we greatly appreciated. The hotel itself is wonderfully comfortable and after a long journey we enjoyed a perfectly restful night’s sleep. The location is also perfect for visiting the Christmas markets, making the stay even more special. We will gladly recommend this hotel to others and look forward to returning next year. Thank you

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Lauren (Paige Turner)

3/5Google· 9 months ago

I struggle with how to rate this hotel. It was in a pretty good location with a nice balcony on a generally quiet street. Note that when it says open concept bathroom that means that there's is no privacy for showering. My shower was ice cold while my daughter's was scalding. We didn't eat breakfast here so I can't speak on that but I do feel like the value for a mother/daughter trip just wasn't there. Honeymoon, maybe? I'm guessing that's what the big tub in the middle of the room was for.

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Speedvision

5/5Google· a year ago

We were a motorcycle touring group and stayed at this hotel for four days. The hotel is centrally located, and we were allowed to park our motorcycles in the secure inner courtyard. The hotel is excellent and clean, and the rooms are air-conditioned. The staff was exceptionally friendly, and we felt very welcome as bikers – something that, unfortunately, is not always a given. The breakfast was plentiful and tasted good. I especially want to highlight that I had forgotten my ring in the room when we checked out. When I called to ask about it, I was kindly told that the cleaning lady had handed it in. The ring was then sent back to me, which meant a great deal and further contributed to my very positive impression. Next time I visit the beautiful Alsace region, I will definitely choose this hotel again and will gladly recommend it to my friends.

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ronp714

3/5Tripadvisor· 2 years ago

Great location . Jose at front desk was very welcoming and helpful. The room was small with quirky layout, which we knew when we booked . Nice toiletries.|I contacted property twice by email with questions. Never received a response.|Wifi was spotty. In room safe did not work. Was told battery died last week. Jets on tub did not work. Was told also stopped would week. |I would not consider this a " luxury boutique" hotel as promoted.

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Utku Deriner

4/5Google· 2 years ago

It is a very centrally located hotel. Our room was on the 2nd floor, accessible with a lift, and had a nice jacuzzi. The hotel does not have a private parking place. The car park mentioned is a public one within 5 minutes walking distance of the hotel. The young lady at the reception couldn't speak English, so we struggled with the parking place, how it worked, whether there was a hotel discount, etc. They politely let us put our bikes inside the hotel with our other belongings. I would have given five stars if the parking place had been appropriately explained, as it was our highest priority when searching for a hotel.