TB

Thu Bui

1/5Google· 2 years ago

The rooms are extremely dated and poorly maintained. The bathroom had mold and the door was chewed off, probably by a dissatisfied guest. The rooms are also very dusty. The complimentary water bottle given was clearly opened and half empty. Don't worry though! The hotel is being renovated and construction is going on right now! Construction is extremely loud and starts at 7am. I'm grateful for all the noise to wake me up early because breakfast ends at 9am. But no rush because breakfast is awful too. A huge lack of variety. When requested eggs, they gave a premade plate of cold eggs. The staff was pushy and insisted we try the restaurant they recommended and that we rent their car to go around town although it is extremely walkable. The wifi is also spotty. The only positive is that the hotel is well located.

TM

Trip.com Member

2/5Trip.com· a year ago

Extremely Disappointing Stay – Would Never ReturnMy stay at Western Hill Hotel in Da Lat was hands down the worst hotel experience I’ve had in Vietnam. While the room was fairly spacious, it quickly became unbearable due to the lack of air-conditioning—only a standing fan was provided, making it feel like a sauna.The soundproofing was practically non-existent, and we were constantly disturbed by traffic noise and early morning honking that served as our unwanted alarm clock. On top of that, the bathroom was poorly designed—after every shower, the entire bathroom would flood due to ineffective drainage, making it both inconvenient and unsafe.The service throughout the hotel was unacceptable. The front desk staff were rude and unwelcoming. Any attempt to seek assistance was met with unfriendly and dismissive responses, leaving us feeling unwelcome from the start.The housekeeping team was no better. Despite placing a “Do Not Disturb” sign, they persistently knocked and shouted outside our room. When we did request room cleaning, it was done poorly—towels were not replaced, only refolded, and essentials like toilet paper, tissue, and soap were not replenished.The restaurant experience was equally frustrating. The staff were discourteous, often clearing our plates without even asking if we were done—even though we were still seated and eating. The live station chef repeatedly ignored our order for eggs, despite multiple follow-ups. The worst part: when we asked for coffee (which was being served directly to other guests), the staff told us to get it ourselves from the counter. When questioned, they shockingly responded that they only provided table service to Vietnamese guests, implying a clear bias against foreigners. This discrimination happened daily during our stay.Overall, Western Hill Hotel does not justify its cost, and I strongly advise against staying here. Between the poor facilities, terrible service, and discriminatory treatment, this hotel completely failed to meet even basic hospitality standards. Given the choice, we would never stay here again.

TM

Trip.com Member

4.5/5Trip.com· 10 months ago

Very good location, walking distance to night market, drinking street, and shopping area. Very kind and helpful staffs. Very spaces room too ! Really value for money.

TM

Trip.com Member

4.7/5Trip.com· a year ago

Reasonable price for 2 king beds, spacious bedroom and bathroom. Bed was firm and comfy. Facility was okay. May be because dalat weather, hotel seem did not have air conditioning at all.

AC

Alan Chong

4/5Google· 2 years ago

Dalat doesn't require air conditioning, hehe. The breakfast is good, the hotel is undergoing renovations, and walking to the market is very convenience. The room's poor soundproofing is the sole issue, I can clearly hear noisy conversations taking on in the next room.

MG

Marlise Gehrig

4/5Google· 2 years ago

You get what you pay for. This Hotel is in renovation, therefore the price was drastically reduced. Service was friendly, however they asked for early check in fee. We declined and waited another 30 minutes until they released the room. The location is 10 minutes walk from the Market and the lake. Quite handy.

QN

Quân Nguyễn

5/5Google· Edited 9 years ago

Foods in restaurant are good, price is cheap. You should only order 2 sets for 3 people because the dish is large and enough. The room is very large. Television is old, just CRT. It's still OK because almost of time you will go out! There is smell in the way between rooms. Especially, staffs are very friendly! Both waiters and receptionists!!! The room price will be cheaper If you book via tourism. In general, this is a good place to stay in Da Lat!

RT

RAJENDRA TANDALE

3/5Google· 7 years ago

Good hotel and room view was nice. But seems little old hotel and lack of maintenance ..!! Some corners of door and washroom corners were dirty ... Overall experience was good, staff is supportive. Don’t expect good vegetarian choice in breakfast .. If you eat meat the breakfast is good here ...