Avani Deira Dubai Hotel
AVANI Hotels & Resorts · 5.0-star · Corner Abu Baker Al Siddique and Sallahudin Road Opp Al Muraqqabat Police Station Deira
4.1(4,759 Google reviews)
Reviews from
TM
Trip.com Member
5/5
Trip.com· a year ago
Trip.com· a year agoI had a pleasant stay overall. The room was clean, comfortable, and well-maintained, with all the basic amenities provided. The staff were courteous and helpful throughout my visit, always ready to assist with any requests. The location was convenient, with easy access to nearby attractions and transportation. Housekeeping was prompt and consistent, and check-in/check-out was smooth and efficient.There’s always room for improvement, but my experience was positive and I would consider staying here again.
NM
Nijel M
1/5
Google· 4 months ago
Google· 4 months agoThe hotel itself is excellent. The rooms are clean, the facilities are well maintained, and overall the property provides a very comfortable stay. Unfortunately, my experience at check-in completely overshadowed all of these positives. I arrived with a fully paid and confirmed reservation. Upon reaching the reception, I was simply told to wait in the lobby and that I would be called. No one asked for my name, booking reference, or any details that would allow them to determine my position in the queue. While waiting, I observed several walk-in guests who arrived after me being checked in and receiving their room keys before me. When I politely asked why guests arriving later were being served first, I was given no clear explanation and was simply told to continue waiting. I also requested to speak with a manager, but my request was ignored. Another guest raised a similar concern and received the same dismissive treatment. Throughout the process, the reception staff showed little interest in addressing our concerns or explaining the situation. What made the experience even more upsetting was that I felt disrespected and treated differently based on my race/nationality/language/accent. Whether intentional or not, the way I was treated made me feel extremely uncomfortable, unwelcome, and undervalued as a guest. The overall impression was that prepaid online bookings were given less priority than walk-in customers, as if guests who had already paid could simply be left waiting indefinitely. It is unfortunate because the hotel itself is one of the best in terms of cleanliness, comfort, and facilities. However, hospitality begins at reception, and in this case the service was disappointing, unprofessional, and lacking the basic respect that every guest deserves.
DM
Daryle Muhammad
3/5Google· 10 months ago
Google· 10 months agoUpon booking my stay here, on bookings.com this hotel was rated a 5 star. Unfortunately this hotel is a high 3 star hotel (maybe pushing a low 4 star). The staff was very nice and accommodating, and upon checking in I was given an upgrade, which I'm thankful for. Upon arriving in a taxi no one met me at the door to help bring my luggage in, which was not normal for any hotel I have stayed in in Dubai. For me the location was not the best, but I made it work. There was a lounge next to reception and I was on the 2nd floor, and heard loud music late a couple nights. The upgraded room was spacious, and the king size bed was very comfortable.
NS
N S
5/5Google· 7 months ago
Google· 7 months agoWe had an amazing Ramadan Iftar buffet experience. The food was absolutely delicious, beautifully presented, and truly exceeded our expectations. A special thank you to the Manager Mr. Shetty, and his team Sir Elson, and Sir Shubham for their outstanding hospitality and attentive service. They made sure that my family and I felt welcomed and well taken care of throughout the evening. We truly appreciate the effort and dedication of the entire staff in making our Iftar so memorable. We look forward to visiting again soon.
SB
Syed Bilal
5/5Google· 3 months ago
Google· 3 months agoMy stay at Avani Hotel Dubai was truly exceptional and exceeded all my expectations. From the moment I arrived, I was welcomed with genuine warmth and professionalism. Walking into my room and finding a personalized welcome card with my name was a thoughtful gesture that immediately made me feel valued and appreciated. The hospitality throughout my stay was outstanding. Every member of the staff was courteous, attentive, and always willing to go above and beyond to ensure a comfortable experience. I would especially like to commend the concierge team, whose service was absolutely exceptional. Their professionalism, efficiency, and extensive local knowledge made every request effortless. Whether arranging transportation, recommending attractions and restaurants, or assisting with any special request, they handled everything with remarkable care and a genuine smile. The concierge service is truly one of the hotel’s greatest strengths and deserves special recognition. The hotel’s location is another major highlight. It is conveniently located in the heart of the city, with the metro station just a short walk away, making it incredibly easy to explore all that Dubai has to offer. There are also numerous excellent restaurants, shopping malls, and major attractions within easy reach, making it the perfect choice for both business and leisure travelers. Another highlight of my stay was the food, which was excellent. Every meal was fresh, delicious, and prepared to a very high standard, with a great variety of options to suit different tastes. I also thoroughly enjoyed the rooftop swimming pool, which offered a relaxing atmosphere and was the perfect place to unwind after a busy day exploring the city. A heartfelt thank you to the entire team at Avani Hotel Dubai for your outstanding hospitality, impeccable service, and attention to every detail. Your warm welcome and dedication to guest satisfaction made my stay truly memorable. I highly recommend this hotel to anyone visiting Dubai and look forward to returning on my next trip.
LW
Lotta Rygaard Walsh
5/5Google· 7 months ago
Google· 7 months agoThis is the 5th time we stay here! We love everything about this hotel, the staff, the rooms, the location! It’s close to the airport.. just a few stops with the tram! But most of all; the staff! They are so friendly and welcoming! So helpful! Now this time we are stranded here due to the situation with the war. But we feel well protected and safe! Thank you Avani and Minor Groups
Response from the property
Dear Lotta Rygaard Walsh We are pleased to learn you enjoyed your stay with us and appreciate the small details that make all the difference. Thank you for your contribution, we hope to welcome you again soon.
KB
Kaiser Basha
5/5Google· 11 months ago
Google· 11 months agoAppreciation for Excellent Hospitality at Avani Hotel, Muraqqabat I would like to express my sincere appreciation for the exceptional hospitality and warm ambiance at Avani Hotel, Muraqqabat. The overall experience has been truly wonderful. The frontline staff at the reception deserve special recognition for their professionalism, courtesy, and cooperative attitude in dealing with guests. In particular, I would like to extend my gratitude to Shering, Su, Omar, Sunday, and Thrindu for their consistent support and excellent service during my stay over the past few weeks. Thank you once again for making my stay comfortable and memorable. Warm regards, Kaiser
FC
Feyruz cutyfeyfey
1/5Google· 7 months ago
Google· 7 months agoHello, I spent the most terrible night (9th February 2026) when i had a reservation in your hotel and i arrived at midnight after a long fligh, but the egyptian receptionnist told me to not be able to find my reservation. He only told me to check with lastminute the website i paid for the reservation. I spent almost an hour waiting in the lobby while trying to contact the website. I got harrassed by a man inside your hotel. I didnnt feel safe so when i came back to reception, another receptionnist was more kind and explained to me that they have a problem with lastminute and that 3 other guests had the same problem in the same day! And that there is no room available for that night!! The other receptionnist didn’t tell me these details and i kept waiting for one hour for nothing. I was super disappointed, i cried from 1 am to 6 am non stop. I was approached by 2 other men that night (total is 3) who tried to offer me their stay!!! I am a young woman who was alone in Dubai at night. Hence your team didn’t even do the minimum which is to find me an available room in another hotel. I am speaking of fact because i have already worked as a receptionnist. The security men and the man working in the café were super nice to me, but the egyptian receptionnist was the worst to me ever! He just wanted to see me suffer as if he had something personal towards me. Till this day i am so traumatised, will never book any Avani in my life and would tell my story to people so they avoid what i had to go through.
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