AA

Ahmad Alhemeiri

5/5Google· a month ago

I had a very pleasant three-night stay at Hyatt Regency Dubai Creek Heights. The rooms were spacious, spotless, and very comfortable. We initially stayed in a room overlooking Dubai Creek, and the view was beautiful. The hotel itself is quiet and relaxing, and we genuinely had a great night’s sleep. The reception team were welcoming, friendly, and professional. I would especially like to thank Khadija at the front desk, who was incredibly kind and helpful throughout our stay. After our first night, the hotel contacted us and explained that they needed to vacate our floor due to an operational matter. They handled the situation professionally by upgrading us to a much larger room at no additional cost. The new room was significantly more spacious, although it overlooked the city rather than the creek. There was some noise from pool maintenance work on Saturday morning, but the hotel was quiet again on Sunday. We appreciated the upgrade and the way the team handled the room change. One of the things that impressed me most was the speed of the service. Every request we made was handled very quickly, making this one of the fastest hotels I have experienced in terms of guest service and responsiveness. The lobby is elegant, the location is convenient, and the overall atmosphere is peaceful and comfortable. Valet parking was not available during our stay, and a few of the hotel’s restaurants were also closed. Overall, we had a very good experience and would definitely stay here again. The Hyatt group has always been reliable in my experience. I have stayed at several Hyatt properties both inside and outside the UAE, and they have consistently maintained a very good standard.

TM

Trip.com Member

4.2/5Trip.com· 2 months ago

Overall, it was a nice stay. The room was clean, and Christine at the front desk was wonderfully welcoming and helpful. Breakfast was good as well.That said, our experience could have been improved with better communication and attention to detail. The main pool was closed for maintenance without any prior notice, making the remaining small pool incredibly crowded. We also noticed that basic amenities—like slippers, a bathrobe, a shower cap, and toothbrushes—were missing from the room and had to be requested. It’s a lovely property, but ensuring rooms are stocked and guests are notified of closures would make a big difference.

SA

sara aal-ali

1/5Google· 2 months ago

Room are nearly in good condition, spacious. No tissues available in room the cleaning service are horrible. I came to enjoy the pool it was closed for maintenance and they didn’t mention that in the website. The other pool was small and crowded. Bill boy services are horrible while checking out I requested to get my luggage on the basement they took nearly half an hour. I called the hotel to ask where is my luggage the staff answered was rude makes me feel anger. I dont think i will come back to this hotel as i didn’t feel the welcoming hospitality.

TM

Trip.com Member

4/5Trip.com· 2 months ago

The hotel is decent. The swimming pool wasn’t working and had half board but the trick was you need to eat early dinner otherwise you have to pay. Breakfast was good and ample choice. The room top restaurant pub has a superb view and the place is a decent place near the center .. around 10 mins away from dubai malls.

HS

Hadeer Saad

5/5Google· a month ago

Good hotel with excellent service, a welcoming atmosphere, and high standards of hospitality. I truly enjoyed my stay and Special thanks to Lamis and Dhirajj for their amazing service . They were both very helpful, friendly, and professional. They made my stay even more enjoyable.

OH

Obaid Al Hamar

5/5Google· 3 months ago

The hotel is good and I really enjoyed my stay. I hope they can increase the number of EV car chargers and improve the charging management system. Some guests leave their cars connected for a very long time, which makes it difficult for others to use the chargers. It would be better if guests were required to leave their contact number with security so they can be contacted once charging is completed. Overall, it was a pleasant experience and I would visit again.

S

Sa3

4/5Google· 5 months ago

A comfortable choice in a quieter part of the city. The rooms are impressively spacious and well-appointed, and the overall atmosphere of the hotel is calm and relaxed. Breakfast was great, offering a good variety with quality options. The hotel has EV car chargers, which were unfortunately out of service during our stay. Aside from that, the Hyatt Regency Creek Heights delivers reliable comfort and value for a four-star property.

PC

PraySeeLa Cenas

5/5Google· 6 months ago

Stayed for one night at this hotel for the first time, and it was a wonderful experience. The room was very spacious, spotless, and extremely comfortable. Upon arrival, we were pleasantly surprised to find a selection of fruits and dates on the table, along with a welcome card and a beautiful vase of flowers ,truly appreciated. Special mention to Sonu and Prabesh for the exceptionally clean room and the neatly presented amenities, bath towels, and bathrobes. Everything was well prepared and thoughtfully arranged. The only issue we encountered was that the room temperature felt warm. Despite several attempts to adjust it, it did not reach our preferred setting. Additionally, the chicken burger we ordered from room dining was a bit dry. I wish it could have been more juicy. However, overall, our experience was very good 😊 We will definitely be coming back ❤️