Response from the property

Dear Valued Guest, Thank you for sharing such a wonderful and detailed review of your recent stay with us. We are truly delighted to know that we exceeded your expectations and that you enjoyed our amenities, facilities, and overall experience. It is especially rewarding to hear your kind words about our team. Your appreciation for Shruthi at reception, our Filipino chef for the superb breakfast, and our pool attendant for ensuring your children’s safety will be proudly shared with them. They will be very happy to know they made a positive impact on your stay. Your recommendation means a great deal to us, and we are grateful for your support. We look forward to welcoming you and your family back again soon for another memorable and enjoyable stay. Kind regards, Hotel Management Studio M Hotel Arabian Plaza

Response from the property

Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your stay at Studio M Hotel Arabian Plaza. We are pleased to know that you enjoyed our service, room cleanliness, and breakfast offerings. Your special appreciation for Lal Mani from our Housekeeping team is truly valued. We are delighted to hear that his friendly approach, professionalism, and customer care contributed positively to your stay. We will be happy to share your kind words with him as recognition of his dedication. We sincerely apologize for the inconvenience caused by the smell in the corridor carpet and the longer-than-expected check-in process. Your comments have been shared with our relevant teams for immediate review and improvement, as we continuously strive to enhance our guests’ comfort and overall experience. Thank you once again for your constructive feedback and for highlighting both the positive aspects and areas where we can improve. We look forward to welcoming you back to Studio M Hotel Arabian Plaza and providing you with an even better stay. Warm regards, Hotel Management Studio M Hotel Arabian Plaza

Response from the property

Dear Valued Guest, Thank you for taking the time to share such a heartfelt review regarding your recent stay at Studio M Hotel Arabian Plaza. We are truly honored to welcome you back once again and are delighted to know that this visit was your most memorable yet. It means so much to us that you continue to choose Studio M Hotel, and we sincerely appreciate your trust and loyalty. We are especially touched to hear that our small gesture for your friend made such a positive impact. Creating meaningful and memorable moments for our guests is at the heart of what we do, and we are thrilled that the surprise cake and message helped brighten her day during her recovery. Your special recognition of Shehrouz is greatly appreciated. We will be delighted to share your kind words with him and the entire team. They will be proud to know that their care, attentiveness, and genuine hospitality made your stay truly unforgettable. Thank you once again for your wonderful recommendation and for allowing us to be part of such a special moment. We look forward to welcoming you and your friends back for many more memorable stays in the future. Warm regards, Hotel Management Studio M Hotel Arabian Plaza

Response from the property

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Studio M Hotel Arabian Plaza. First and foremost, please accept our sincere apologies for the inconvenience and disappointment you experienced upon arrival. We fully understand how important your birthday celebration was and how frustrating it must have been to learn that the One-Bedroom Apartment you had reserved in advance was unavailable. We regret that this situation impacted what should have been a special and memorable occasion for you and your family. While we are pleased that an alternative accommodation in the form of a Two-Bedroom Apartment was eventually arranged, we acknowledge that better communication prior to your arrival would have helped manage expectations and avoid unnecessary stress. Your comments regarding reservation handling have been shared with the relevant departments for thorough review. We also sincerely apologize that the level of service you received did not meet your expectations. Your observations regarding communication, luggage assistance, response times for guest requests, and your interactions with members of our team have been noted with great concern. Please be assured that your feedback has been shared with the management team for careful evaluation and appropriate follow-up, including additional coaching and training where necessary. We genuinely appreciate the constructive manner in which you have shared your experience. Feedback such as yours is invaluable in helping us identify areas for improvement and enhance the overall guest experience for future visitors. Thank you once again for bringing these matters to our attention. We hope you will give us another opportunity in the future to restore your confidence in our services and provide you with the experience you originally expected and deserved. Warm regards, Hotel Management Studio M Hotel Arabian Plaza

Response from the property

Dear Valued Guest, Thank you for sharing your fantastic review. We are delighted to know that you had such an enjoyable stay with us and that our convenient location, comfortable room, and breakfast buffet contributed to a memorable experience. We are especially grateful for your kind recognition of our Egyptian Front Desk team. Your compliments on their warm welcome and smooth check-in will be shared with them, as they will be thrilled to know they made a positive impression on your stay. Your wonderful feedback motivates our team to continue providing exceptional hospitality to all our guests. We truly appreciate your support and look forward to welcoming you back to Studio M Hotel Arabian Plaza for another fantastic stay in the near future. Warm regards, Hotel Management Studio M Hotel Arabian Plaza

Response from the property

Dear Valued Guest, Thank you for taking the time to share such wonderful feedback about your 14-day stay at Studio M Hotel Arabian Plaza. We are delighted to know that you found your room clean and appreciated the professionalism, politeness, and respectful service provided by our team. We are especially grateful for your kind recognition of Lal Mani from our housekeeping team. It is wonderful to hear that he consistently provided you with good room service throughout your entire stay and took great care in maintaining your room. Your appreciation of his dedication and attention to detail is truly valued. We will certainly share your kind words with Lal Mani and the wider housekeeping team. Feedback such as yours is a great encouragement and motivates our colleagues to continue providing attentive, respectful, and caring service to our guests. Thank you once again for choosing Studio M Hotel Arabian Plaza for your extended stay. We sincerely appreciate your trust and look forward to welcoming you back for another comfortable and memorable experience. Warm regards, Hotel Management Studio M Hotel Arabian Plaza