Tivoli Palazzo Gaddi Firenze Hotel

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grahamm501

5/5Tripadvisor· 2 months ago

From arriving to a warm welcome and a glass of bubbles, swift suitcase transfer to our room, the Tivoli has not been anything other than a real treat. The staff make the comfortable, elegant surroundings a class hotel. Just spending time in the bar area sipping well recommended wine and chatting to the wonderful staff was as special to us as Florence itself is.|Augustina, Chiara and Antonella are excellent at their job and make our holiday more magical!|The rooms was large and cool, with a very comfortable bed and the bedding and bath towels great quality. Great detailed extras like toothbrushes, sewing kit and all a guest could possibly need.|Having gluten free and nut allergies were handled so easily with options made available so we could enjoy meals. The chief, Salvatore Canargiu created such delicious gluten free food and even shared a few minutes with us. His passion for the food he creates is infectious. |The hotel is a 5 star treat and strongly recommended as a great location for any visit to Florence.

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Trip.com Member

3/5Trip.com· a year ago

Title: Disappointing Experience That Didn’t Match the PhotosI booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space.When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading.I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative.Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented.In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

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Troy Streacker

5/5Google· 3 months ago

First: The Milton Bar and Bistrot restaurant in the hotel is amazing. They make a great steak, my wife got the Pici with Ragu sauce and she loved her dish. I don’t like tiramisu, and I ate half of my wife’s dessert. The service was world class. I wish I could review the alcohols but my wife was pregnant on this trip so we had to skip out on the bar. Second: The hotel is located in the city center less than a 10 min walk from the Florence train station (we took a train from Rome to Florence). You’re near a handful the city’s big sights, you’re less than a 5 min walk to the Medici Chapel with I highly recommend. From Ohio, we had a great stay in Florence!

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Carolina Pereira

5/5Google· 3 months ago

The hotel is gorgeous. One of the prettiest lobbies I have seen with the air balloon decorations. The restaurant was also beautifully decorated. Service was great all the way through. The rooms are great and spacious and the bathroom is very confortable. My only feedback is to get that AC up: Florence can be very hot and is not the cleanest city, so a better functioning AC goes a long way. The water in the rooms was lukewarm which made cooling off very difficult. Their post-stay service is also very helpful: they take good care of you even after you leave.

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Fadi S

5/5Google· Edited 3 months ago

A gem hotel in Florence. From the moment we arrived until the second we departed, every aspect of our stay was flawlessly executed. The hotel’s location is incredibly convenient. Whether you are in town for business or leisure, it serves as the perfect home base. It is centrally located, making it incredibly easy to navigate the area, access local transportation, and explore nearby attractions without any hassle, however what make this hotel fantastic is his Extraordinary Team. While the location and rooms are fantastic, what truly sets this hotel apart is its staff. They are the heart and soul of this establishment. The Lobby & Reception: We were greeted with warm, genuine smiles that immediately set a welcoming tone for our trip. The Concierge: They went above and beyond to offer tailored recommendations, assist with bookings, and ensure our itinerary was completely stress-free. The Restaurant Staff: Dining here was a joy, not just because of the food, but because the service team was so attentive, accommodating, and kind. The most remarkable thing about the team is how they make you feel. They are remarkably helpful and endlessly accommodating. They don't just treat you like a guest; they make you feel like you are at home—and honestly, even better. It is abundantly clear that they will do absolutely anything in their power to make your stay fantastic. If you are looking for a place that combines ultimate convenience, luxury comfort, and world-class, deeply personal hospitality, look no further. I cannot recommend this hotel highly enough! (Special thanks to all the team but specially for Tomasso , Daniele ,Abdel rahman and Antonella)

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Yana Gelman

5/5Google· 5 months ago

The hotel lobby, restaurant area, and rooftop bar are absolutely stunning. Our room was spacious and clean. The bed was comfortable, and the black out curtains were fantastic. The walls are a bit thin, but it wasn’t a huge issue. The service on the rooftop bar wasn’t great the evening we were there, but I think they had some new servers that couldn’t keep up. Overall we had a great time. The location was perfect and easily walkable to everything including the train station. The lobby staff were always very helpful and accommodating.

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Lakeisha Colbert

5/5Google· 5 months ago

The hotel was very nice. Beautifully decorated and loved the velvet walls. The bedroom area of the room was a bit small for the deluxe king I reserved, but eventually we got used to it as we were there for 4 nights as a part of our honeymoon. We also had a nice view with a large window to open. The bathroom was super nice and large with very large shower for two! We would definitely book here again when in Florence. All the hotel staff was very nice, helpful and the two bellman were gentlemen. They even assisted us with our Italian as we were continuing to learn and spoke to us in Italian while we were there which was awesome! Thank you guys for helping make our special week that much more special! We appreciate to see great hospitality still exists!

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Sundeep Khanna

5/5Google· 4 months ago

We had a memorable stay here thanks to the wonderful staff lime Ludvica, Tommaso, Alessia, Martina… Room 505 was lovely but extremely noisy from above. Sadly my wife was unable to rest so they upgraded us to a beautiful suite duplex. The secret garden was beautiful and the breakfast sumptous… The lobby was iconic… The Aria Rooftop was mesmerising with the beautiful Duomo on one side and the sunset on the other…thankyou Mirco for your hospitality. Fredrica’s recomendations and advice was spot on… Would love to come back and stay..