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Mihaela Andreescu

5/5Google· 2 months ago

Before booking - aug 2026, I noticed some older Google reviews mentioning hygiene issues (bed bugs). I can confidently say we encountered absolutely nothing of the sort. The hotel has been recently renovated and is impeccably clean throughout. The rooms are extremely comfortable and tastefully decorated — you can tell real care went into the design. The location is another big plus: just a short walk from Ghent's historic city center, so everything is easily reachable on foot. We had a lovely stay and would happily return. Highly recommended.

MD

Michelle Davidson

1/5Google· Edited 8 months ago

BED BUGS!!! AVOID THIS HOTEL!! My husband and I booked a room here during our trip to Gent and were horrified to discover bed bugs immediately upon checking the bed. Not only do you risk bringing home bed bugs if you stay here, but the hotel also refuses to refund the cost of the room (we were only refunded the tourist tax). We left right away. Save yourself the stress and stay elsewhere! I highly recommend the Van Der Valk Hotel in Ghent instead. Edit: My husband and I immediately alerted the receptionist that our room was infested with bedbugs. They attempted to move us to another room, but it was just as dirty, and we did not feel comfortable staying at the hotel. As we were leaving, the receptionist told us, “Every hotel has bedbugs in Ghent.” We attempted to obtain a refund through Expedia, but the hotel avoided responding to them, which resulted in our refund being denied. We ultimately had to dispute the charge through our bank. The owner uses every tactic to shift the blame onto guests instead of taking responsibility. A thorough cleaning of the entire hotel is needed rather than risking travelers bringing bedbugs home with them. Do yourself a favor and book literally any other hotel.

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Vanesa St

3/5Google· 9 months ago

Very good location and clean accommodation!!The lady at reception was very polite and kindly gave us the room key even though we arrived half an hour before check-in. As we stayed in Room 1, the soundproofing was limited and noises from the surroundings were noticeable, which occasionally affected the feeling of privacy.

LP

Laurine Philippe

1/5Google· 11 months ago

For my birthday in June I received a giftbox for a hotel from my sister. It's me and my boyfriend's 2 year anniversary on Monday and we wanted to celebrate it this weekend by going on a trip to Ghent and Bruges. So yesterday we arrived in Ghent and had lunch at the House of Waffles which was absolutely amazing. Around 4 PM we decided to check into the hotel and the service was great, a friendly woman was sitting at reception. She gave us our keys and we headed upstairs. We entered our rooms and at first glance everything looked fine. The room was absolutely massive with a nice bed, big sleeping area and big bathroom. The hotel is located in a very central area as well. We checked the bed for anything suspicious. During lunch I checked the reviews and felt a lot of different emotions. We didn't see anything suspicious however. We went about our day. Had a nice dinner at Ellis Burgers (order the nacho's, they're divine) and had a few drinks at Aperotheek (definitely recommend that place). We went back to the hotel and we laid down in bed. My boyfriend and I were talking and all of a sudden I saw something crawling on the wall. My boyfriend and hero grabbed a paper and squashed the things and said "that were a mother and its baby". For my mental health I said it was something else. Around 10.30PM we turned off the big light leaving the night light on and I drifted off to sleep. All of a sudden I had an itch on my back in an odd place. I sat up in bed and that's when I saw it. There was a bedbug next to my pillow (!!!!). We turned on the light and of course it was gone because those things like darkness and bodywarmth. At the same time my boyfriend saw another one crawling on the wall and that's when we packed our bags. We decided to go back home to the Netherlands. We checked out, the guy at the reception didn't ask us anything and at 1.30 AM we were back in our own beds.

TS

Tom Somerville

5/5Google· 2 months ago

Location exceptional, hotel exceptional, service exceptional. Beautiful renovated hotel. Not a single bad word could be said

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Danny

1/5Google· a year ago

This review might sound similar to some of the others but here it goes. The location was amazing, right in the city centre with close proximity to all the monuments and shops. That's where the positives end unfortunately. From bugs, drain flies and mosquitos to missing lamps and a bathroom light where the sensor times out after 10 seconds even if you are underneath it, the whole stay was uncomfortable. The worst part was the noise that was coming from the other rooms, including the stomping of people walking above us, and the yelling from the hallways outside. We asked the front desk to speak with them about keeping the noise down but this did nothing to solve the problem. Thus, we had a very uncomfortable and sleepless night. I would not stay here again. The quality of the hotel does not correspond to price you pay for these rooms. Many items were broken, and the dust on the fan and bed were disgusting. My advice is to stay away completely. If I could rate it lower than 1 star I would do so

LS

Lars Kristian Selbekk

1/5Google· 11 months ago

Bedbugs The location was perfect. The rooms ok, and strangely interestingly decorated. But i obly stayed half a night due to waking up to several bedbugs of different stages. I was offered a new room, but i am very glad i didnt take it, when it was clear when finding other recommendations on for example google reviews that this hotel has known they have bedbugs in several of their rooms for months. I checked out during the night, and the resepsjonist didnt know if i could get a refund. Luckily i did get a full refund through Hotels.com (which was a bit difficult to find ways to contact them). I later made claims from the hotel through hotels.com to cover at least the added cost of the new place i had to book the same night suring a weekend in a popular city. That was expensive to say the least. Hotels.com does not offer this, so it was up to the hotel. The hotel refused. I gave them the oppurtunity to apologize and to accomodate the whole added cost or the difference. They took it as a threat, because i said i would make other travelers aware of the state of the place. I would of course do this anyways, but with the added note that all they dod was "regret the inconvenience". My inconvenience include: - staying at the train station from 3 am to 8am before the only avaliable hotel opened their reception - freezing and steaming all my clothes through several steps the next place i stayed - risked spread to other hotels and my home with great economic consequences

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anna ha

2/5Google· Edited 11 months ago

The location is great and the receptionist was extremely kind and helpful. Unfortunately, the cleanliness was lacking — I noticed dust under the bed when my headphones fell. The biggest issue, however, was bedbugs. I only realized after my last night, but later saw other reviews mentioning the same problem for a long time. Sadly, this makes it impossible for me to recommend this hotel.