V

Voyager44480756356

4/5Tripadvisor· a month ago

Kind staff, but some important issues with the stay The staff at Ala Sofia were extremely kind, polite, and helpful from the beginning. We arrived at the hotel very distressed after almost being scammed by a taxi driver, and the hotel owner immediately stepped in to help us. He even paid the taxi fare for us because we did not have cash at the time. We obviously intended to reimburse him, but he was very understanding and made it clear that we could pay him that same day, the following day, or later during our five-night stay. We really appreciated his help in a stressful situation. We also received a complimentary room upgrade, which was a very nice gesture. The young staff member with blond hair, whose name starts with G, was also very helpful throughout our stay, assisting us with directions and arranging our return transfer. Unfortunately, we had some issues with the hotel itself. That same night, the night receptionist approached us about the taxi payment in a way that made us feel uncomfortable and pressured, despite our having already explained the situation. We were told that we should remember to withdraw the money the following morning. We understand that the taxi needed to be paid, but we would have appreciated a more understanding approach given the circumstances. There were also some maintenance and infrastructure issues. The air conditioning leaked into the room, and we had to place a towel on the floor because it continued dripping even after maintenance came to check it. The Wi-Fi was not working, and one of the towels provided had a hole in it. The room itself was very nice, and the kindness and willingness to help from most of the staff made a positive impression on us. However, the infrastructure and maintenance issues affected our overall experience. With some improvements in these areas, the hotel could offer a much better stay.

AC

Amanda Chaves

4/5Google· a month ago

The staff at Ala Sofia were extremely kind, polite, and helpful from the beginning. We arrived at the hotel very distressed after almost being scammed by a taxi driver, and the hotel owner immediately stepped in to help us. He even paid the taxi fare for us because we did not have cash at the time. We obviously intended to reimburse him, but he was very understanding and made it clear that we could pay him that same day, the following day, or later during our five-night stay. We really appreciated his help in a stressful situation. We also received a complimentary room upgrade, which was a very nice gesture. The young staff member with blond hair, whose name starts with G, was also very helpful throughout our stay, assisting us with directions and arranging our return transfer. Unfortunately, we had some issues with the hotel itself. That same night, the night receptionist approached us about the taxi payment in a way that made us feel uncomfortable and pressured, despite our having already explained the situation. We were told that we should remember to withdraw the money the following morning. We understand that the taxi needed to be paid, but we would have appreciated a more understanding approach given the circumstances. There were also some maintenance and infrastructure issues. The air conditioning leaked into the room, and we had to place a towel on the floor because it continued dripping even after maintenance came to check it. The Wi-Fi was not working, and one of the towels provided had a hole in it. The room itself was very nice, and the kindness and willingness to help from most of the staff made a positive impression on us. However, the infrastructure and maintenance issues affected our overall experience. With some improvements in these areas, the hotel could offer a much better stay.

BS

branislav svorc

3/5Google· 7 months ago

The hotel staff were very kind, helpful, and accommodating, which I truly appreciated. The location of the hotel is excellent — very close to the Blue Mosque, within walking distance of public transportation and a supermarket, which is a big advantage. Unfortunately, the accommodation itself had several serious issues. The room I was initially given had a strong, almost toxic smell of paint or varnish from newly painted furniture. Even after two days of intensive airing, the smell did not disappear. Additionally, there was an unpleasant odor coming from the floor drain in the bathroom, and there was mold in the shower cabin. The mattresses were very uncomfortable, and I also found someone else’s hair on the towel, which I consider unacceptable from a hygiene standpoint. After two days, I requested a room change and my request was granted without any problems, for which I thank the staff. The second room no longer smelled of paint, but mold was still present in the shower area. Overall, I appreciate the staff’s attitude and the excellent location, but the condition of the rooms, hygiene standards, and sleeping comfort definitely need significant improvement.

TM

Trip.com Member

5/5Trip.com· 4 months ago

Our stay at A’LA SOFIA Hotel in Istanbul was truly wonderful. The owner is a very special person who made us feel genuinely welcomed from the moment we arrived. The staff serving breakfast were kind, attentive, and always smiling.The breakfast was plentiful and delicious every morning, the rooms were comfortable, and the location was incredibly convenient — close to all the main attractions and easy to walk everywhere.Thank you for making our stay in Istanbul so memorable. We would gladly return again!

TM

Trip.com Member

5/5Trip.com· 4 months ago

We had a pleasant stay in this hotel. The bed was so comfortable i really had a good sleep. Breakfast was sufficient enough and delicious as well. Hotel staffs were kind too. Overall i really recommend this hotel

MA

Mohammad Hasan Ashraf

3/5Google· 9 months ago

It's a nice and cozy place to live very near to Sultanahmet square. There is a supermarket and a restaurant right infront of the hotel so that is very conventient. The staff was very good and accommodating. The building has elevator so all floors are accessible through elevator and very easy to carry luggage. For the breakfast I'd say it was basic and with a few tweaks they can improve overall experience. Like thry should stop serving cold fried potatoes. Add a salad and a few sauces.

AK

abdulrahman kamal

5/5Google· 8 months ago

Everything is just perfect at this hotel, i booked for 3 nights. Rooms were big enough and classic design very good location near of sultan Ahmet Mosque ( the blue mosque) very friendly staff and very good service.

SN

Seva Nini

5/5Google· Edited 3 months ago

İt was a very good stay for me.The room was clean and tidy.The staff was polite and helpful .The breakfast was delicious 😋. I want to thank all of them for their hospitality.İ will come back again.