Response from the property

Dear Aku Diva, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that Wanie’s assistance made a positive difference to your stay, especially after your long drive. We are pleased that she was able to assist with your early check-in and respond promptly when you encountered an issue with the room. At the same time, we sincerely apologise for the inconvenience caused by the unpleasant smell in your initial room. We understand how important it is for guests to feel comfortable from the moment they arrive. We are glad that Wanie was able to arrange a room change promptly and assist with an alternative room to make your stay more comfortable. Your kind recognition of Wanie’s professionalism, quick response, and willingness to assist is greatly appreciated. We will certainly share your compliments with her and the team. Thank you once again for your valuable feedback. We look forward to welcoming you back to INNSiDE by Meliá Kuala Lumpur and providing you with another pleasant stay. Best Regards, INNSiDE by Melia Kuala Lumpur Team

Response from the property

Dear Samuel Jan Lukito, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had a great stay with us and that our team made you feel welcome throughout your visit. It is especially rewarding to know that you enjoyed the complimentary room upgrade and found your room clean, comfortable, and convenient. We also appreciate your feedback regarding the hot water temperature. Please accept our apologies for the inconvenience caused. Your comments have been shared with the relevant team for review and improvement. Thank you for your recommendation and kind words about our service. We truly appreciate your support and look forward to welcoming you back to INNSiDE by Meliá Kuala Lumpur Cheras for another enjoyable stay. Best regards, INNSiDE by Meliá Kuala Lumpur Cheras Team

Response from the property

Dear yap ruey chee, Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you and your family had a relaxing and enjoyable stay at INNSiDE by Meliá Kuala Lumpur. It is great to know that you enjoyed our clean, comfortable, and spacious room, as well as our convenient location with direct access to the shopping mall. We are also pleased that your children had fun at the swimming pool and that it added to your family getaway. We would like to extend our sincere thanks for recognizing Jasmine and Bella. Your kind compliments about their friendly and helpful service will certainly be shared with them, and we are sure they will be delighted to know they made your stay even more welcoming. We are also happy to hear that you appreciated the pleasant fragrance of our bathroom amenities. It is the little details that help create a relaxing and memorable experience for our guests. Thank you once again for your wonderful review and recommendation. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay. Warm regards, INNSiDE by Meliá Kuala Lumpur Team

Response from the property

Dear Harvey C, Thank you for taking the time to share such a wonderful and detailed review of your stay at INNSiDE by Meliá Kuala Lumpur. We are delighted to know that you enjoyed our convenient location with direct access to EkoCheras Mall and the nearby MRT station. It is also wonderful to hear that you had a comfortable night's sleep, appreciated the cleanliness of your room, and found our team to be friendly and accommodating. Your kind words about the room amenities, fresh ambience, and our lobby games are truly appreciated. We also value your feedback regarding the room and bathroom size, as well as the television features. Comments like yours help us better understand our guests' preferences as we continue to enhance our facilities and services. Thank you once again for recommending us. We are thrilled that you found your stay to be great value for money, and we look forward to welcoming you back soon—hopefully next time you'll have the opportunity to enjoy our swimming pool as well. Best Regards, INNSiDE by Meliá Kuala Lumpur Team

Response from the property

Dear DavePerth007, Thank you for your wonderful and detailed feedback. We are delighted to hear that you had a pleasant and comfortable stay with us, and that you appreciated the clean, spacious, and quiet room, as well as the well-maintained facilities. We are also pleased to know that our friendly and welcoming team from the front desk, housekeeping, and restaurant contributed positively to your experience. Your special mention of our chef’s thoughtful gesture in greeting guests and seeking feedback is truly appreciated and will certainly be shared with the team. Thank you as well for your comments regarding breakfast variety. We appreciate your feedback and will share your suggestion regarding nasi lemak with our culinary team for consideration in enhancing the dining experience. It is wonderful to know that you enjoyed the convenience of the connected mall and nearby dining options. We truly appreciate your support and are glad to know that you would happily return again. We look forward to welcoming you back for another enjoyable stay. Best Regards, INNSiDE by Meliá Kuala Lumpur Team

Response from the property

Dear Lee, Thank you for your wonderful review and for choosing to stay with us at INNSiDE by Meliá Kuala Lumpur. We are delighted to know that you enjoyed our clean and spacious hotel, and especially appreciated the blackout curtains that helped create a comfortable environment for a good night's sleep. It is also wonderful to hear that our team made you feel welcomed with their friendly and helpful service. Your kind words mean a lot to us, and we are thrilled to know that you would return. We look forward to welcoming you back for another enjoyable stay. Best Regards, INNSiDE by Meliá Kuala Lumpur Team