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Alesha Mysha

5/5Google· a month ago

I was a bit skeptical after seeing the reviews, but I was very pleasantly surprised by my stay here. The rooms were decently sized; it's what you would expect from the price. I was so surprised that they had air conditioning! It immediately won me over. The bathroom was also spacious compared to other budget hotels in London. The service was great. I asked for an ironing kit which they delivered to my room, and the receptionist helped us with our rather absurd request to heat our food in the hotel restaurant's microwave. And of course, the location was very convenient. Overall amazing stay that exceeded my expectations in every way.

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Owenthomas

3/5Tripadvisor· a month ago

We had a triple room, so not much room to move around. Beds were comfortable and room was quiet. Nice sized bathroom. With soap and shampoo. The location is perfect. It is literally just across Euston Road from Kings Cross Station. Room was very warm.

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Maps31101976478

4/5Tripadvisor· 2 months ago

This hotel isn't modern and looks dated but it is worth what you pay for and I would definitely stay here again. If you are looking for a cheap hotel to explore from, this is right for you. If you want a 4 star or above experience, you will be disappointed. I didn't read the other reviews until I went to write this and am glad that I didn't as otherwise I wouldn't have booked. |Positives:|Price - it was cheap compared to other hotels in central London.|Reception - 24/7. Great staff, I arrived exhausted and reception arranged for a staff member to carry my luggage to my room for me. I didn't even ask, they just offered the service. They also were happy for me to leave a parcel at reception to collect, and were really helpful with directions when I needed them.|Location - It is literally opposite Kings Cross Station. It is all about the location peoples!|Cleaners - every single day, even though I said they didn't need to. |Air conditioning - I managed to be in London in the middle of a heat wave. The air conditioner did not miss a beat, I was even cold one night.|Fridge - I tried several other nearby hotels nearby and none had fridges in the rooms. If you need one, it is worthwhile asking the question before you book.|Negatives:|Stairs - there are 4 steps from the road to reception and then more stairs to the elevator. The elevator also only goes to the 3rd floor and there are 4 floors. If you struggle with stairs this is probably not the place for you.|Noise - it didn't bother me but if you are a light sleeper you will probably hear the trains as the underground goes underneath the hotel.|Bed - it is a camper bed so not luxury sleeping, although the mattress was acceptable.|Restaurant - there isn't one. They have an arrangement with a restaurant around the corner where you get 10% off if you mention that you're staying here.

TM

Trip.com Member

3.7/5Trip.com· 3 months ago

The room was far too small, and the air conditioning was not working, which made it very warm and uncomfortable to sleep. The safe was locked, so I could not use it. The room was also noisy, although I understand this may be expected due to the location.There were several safety and convenience concerns. The windows could open fully without any lock or restriction, which felt unsafe. The fridge was not very cold, even when set to the maximum setting. The lift only goes up to the third floor, so guests staying on the fourth floor need to use the stairs.The room itself felt even smaller because I was staying in a rooftop room with slanted/triangular walls. Because of the heat and limited space, I did not sleep well.The luggage storage also did not feel secure. The receptionist told me to leave my bag in a room next to reception, but the room did not appear to have keys or controlled access. He did not come with me, so I felt that anyone could potentially enter and take any bag.On the positive side, the cleanliness was acceptable. Tea and coffee were provided, and the kettle was working. The towels were mostly clean, and shower gel, shampoo, and toilet paper were provided. The hair dryer was also working, and the receptionist was okay.Overall, I think this hotel is only convenient for a very short stay, such as one night before taking an early train. However, because of the small room size, poor air conditioning, and safety concerns, I would not recommend it for a longer stay for sure.

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Carla Disti

5/5Google· a month ago

It goes without saying that the location of this hotel is very strategic, but the service and room quality exceeded our expectations. The beds are comfortable, the room is clean and decently sized, and the AC works perfectly! Service was great and the receptionist at the time (terribly sorry we didn’t get his name!) went out of his way for our convenience. Had a wonderful stay here, nothing to complain about!

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EgeriA

1/5Google· 3 months ago

Had the terrible experience with this hotel. When my husband n i checked in around 4pm, we were given a room located on 4th floor n i asked if there were lower level rooms as lift only served up to level 3. Having upper levels meant carrying up a few flight of stairs. We were travelling with two big luggages and had to lug it up. The staff was simply uninterested and said the rooms were full without even checking the system. We carried it up nonetheless. When we returned,we realised the aircon was not working. I went down and mention it to another staff. He adjusted the temperatures on his main controller and provided a fan, promising it will be cool and we could use the fan in the meantime. Little did I know, this fan was to be used throughout the night. It was the first night of heatwave, both of us were still recovering from our flu and we desperately needed sleep. Once again, I went down to ask for a room switch as the room did not cool. The staff said there were no rooms available. I asked if a refund was possible, he said no and he said his manager was not picking up the phone (we did not see him call) and told us he already helped us solve the problem by giving us the fan. I said the problem was not fixed, the aircon was still broken. I asked whether there will be anyone who can fix, he said no. What he said next was the most shocking thing he said was that did you check your room when U checked in and we should have checked it. We said we checked and in fact the bin wasn't even cleared (my husband saw a coke can in the bin when both of us don't drink coke). I asked him if it's him, will he check if the air condition is working first thing you check in the room. He said yes. It is simply ridiculous. I didn't know when checking into a hotel, we r supposed to turn into a maintenance guy all of a sudden? I felt the rooms and service felt short. There was no attempt to have any form of service recovery and we even had to ask for another room once someone checked out the next. We also had to carry the luggages ourselves back to level one the next day after having inadequate sleep. Even after switching to another room, we felt that the condition of the room were quite old. Their beds are quite well used and I had trouble sleeping after that. Although they have daily housekeeping, the toilet had a strong sewage smell. The only good thing I can think of is the location and only deserved one star for the review

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jeffd184

3/5Tripadvisor· a month ago

Picked this location to have a room with AC, a bathroom, and an elevator for my 46-year-old disabled wife. Were frequent travelers and know the Europe typical hotel room, so we knew what to expect. Unfortunately, yes there is an elevator, but you must go up stair to get to it. Then up or down more stairs to get to our room. This was bummer but we made it work. The room was about 13X13 feet total. Not that unusual for Europe standards, we understand. The two twin beds were in horrible shape and very uncomfortable. The AC did not actually blow cold air. You were not able to adjust it and it blew maybe 80 deg. air all day. By 9 AM, the room was miserable. Again, Europe does not like AC like the West likes. The bathroom was small but it worked out fine. The room was so small there is no room to open a bag that's not on the bed. It was very hot, and the beds were a joke. The only positive was it had a bathroom. The location is right across from the train station and was good if that's what you need. Plenty of stuff to do walking distance from this location. Coffee right across the street and tour bus stop a block away. The location was nice, the room was just okay for 1 night. We booked it for the elevator, AC, and bathroom. We actually got 1 out of 3 of those. We won't go back.

DW

Danny Wollaston

5/5Google· 6 months ago

I had a really great stay here! The staff were very friendly and helpful, and my room was clean and pretty big for what I expected for a budget hotel in London. It's in a super convenient location near the underground and a lot of restaurants. I came down from Euston and it was a very quick walk from the station to check in. This hotel doesn't have the most amenities, but personally I don't mind as I wanted to spend my time exploring London anyway. Great value, I would stay here again!