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ALTAN ALTINKAYA

4/5Google· 2 months ago

My wife and I stayed at the Royal National Hotel for 6 nights. We were surprised to learn that, with around 1,600 rooms, it’s one of the largest hotels in Europe. It really operates like a beehive! Despite the huge number of guests, the service runs remarkably smoothly. The housekeeping staff and security team do an excellent job and deserve special recognition. The location is outstanding. Most of London’s main attractions are easily accessible on foot or by public transport. The rooms are a bit small, but they are clean and comfortable. The biggest downside is the lack of air conditioning and a mini fridge in the rooms. During our stay, London was experiencing record summer temperatures, and this made the room quite uncomfortable. However, when we requested a fan, it was delivered to our room very quickly, which we appreciated. I also think the hotel could improve the check-in experience by increasing the number of reception staff during peak hours, and the luggage storage area could be better organized, especially in the busy summer season. Overall, considering its excellent location, efficient service, and reasonable price, I believe it offers great value for money. I would definitely recommend it.

AM

Andrew McCann

5/5Google· 4 months ago

A most outstanding hotel. Fantastic location. Excellent night's sleep. Very friendly staff. Good facilities. Sunday roast beef was exceptionally good. While the hotel is quite dated in some aspects, there was some degree of refurbishment happening while we were there. Would absolutely stay again in future

TM

Trip.com Member

4.7/5Trip.com· 4 months ago

Our sixth visit to Royal garden due to good and safe location. And value for money. Staff always very accommodating and friendly. Checkin staff Jannai was very helpful to accord us high floor as requested facing the courtyard which meant really peaceful sleep. Italian restaurant opposite is really fantastic. Pizza pasta white bait and lamb chops are our favourite. One slight complaint was this time 7th floor had very bad water pressure so our taps were low pressure. Worse when you’re taking a shower. Have to be very patient to wash off the shampoo and soap. Also they don’t change bedsheets everyday. Perhaps once in three days which is fine by us. Cos I see the same stain at the corner of our bed for a couplet of days.

מפ

מירי אומידי פולני

4/5Google· 4 months ago

I stayed at Royal National Hotel in London and had a truly wonderful experience. The hotel is comfortable, clean, very well located, and has a welcoming atmosphere. I would especially like to thank two amazing staff members — Jasveen and Josiah — for their exceptional service throughout my stay. They were kind, professional, patient, and always welcoming with a smile. They made me feel comfortable and genuinely cared about making my experience as pleasant as possible. Excellent service like this makes all the difference, and thanks to them my stay was even more special and enjoyable. I highly recommend this hotel to anyone visiting London, and I would be very happy to stay here again.

MA

M. K. A.

1/5Google· 3 months ago

The room we rented did not match the images online. I know many places in London lack air conditioning, but the window opens so little that no air gets into the room. Even when it is 20 degrees outside in the summer, the inside of the room is 26-27 degrees, and this is definitely not just about the weather. The rooms have terrible ventilation. ​I must emphasize that the standard room photos posted on Booking and similar websites belong to the renovated rooms, whereas most of the standard rooms are actually old and unrenovated. ​Usually, hotels provide at least one complimentary bottle of water, but there was none here. Disposable slippers and similar hygiene items, which you can find even in lower-end hotels, were missing. There is no minibar, which is available even in hostels and apartments!!! The windows face each other directly—if you close the curtains, you can't breathe; if you open them, you have no privacy!!! It was a terrible experience for me. I am highly dissatisfied.

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Sadhbh Corr

2/5Google· 4 months ago

It has been almost seven years since I stayed in this hotel with my mum on my first visit to London. While I don't think it was an an awful 1-Star Hotel, I do think there are things that need to be improved on. It was an adequate hotel in my opinion. The room that we got given had two single beds on either side, a TV, a bedside table, a bathroom and nothing else. I wouldn't say I hated it, but it was very small and cramped for my liking and there much space. I prefer having separate bedrooms, personally. The staff were fine, but I didn't find them very conversational or engaging to be around and I didn't feel like they made an effort to really be welcoming. While it was clean and well-kept, the room was still a bit too small and there was no bit of atmosphere, fun or exciting down in the lobby. At least one time, we were by ourselves in the hotel lobby and there was literally no social activity going on, e.g. no games, no bit of music, no other people, etc. It was just me and my mom and we both agreed it was a little empty. Breakfast and dinner was only decent, but not cooked as fresh as it could've been and there wasn't much on offer. We had eaten here one time. So, as far as London hotels go, this one was not my favourite and I would say it was a bad part of my first trip to London and I would prefer a different hotel or if there was more things to do here or more, better food items. But, I did like the fact that it was clean and it was still in the middle of London, so it made it easy to go into the city. I'd say not a great hotel for a family and friends holiday, but okay for a school trip around London or among teenagers or people with not a lot of money. But, overall wouldn't recommend. 4.5/10.

AM

Ava McDowell

5/5Google· 2 months ago

We had a fantastic experience at the hotel, and a special mention has to go to Matt Jones, who was an absolute gentleman. He was incredibly attentive, helpful and friendly throughout our stay, and his knowledge and professionalism really stood out. Matt went above and beyond to make sure we were well looked after and made us feel genuinely welcome. He is a real credit to the hotel and made our experience even more enjoyable. Thank you, Matt!

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Scott Wiles

5/5Google· 3 months ago

Absolutely amazing service! Wonderful and kind staff and very good rooms. Big thank you to the cleaning staff for their excellent work preparing the room for my surprise engagement and a big thank you to Ibrahim who was very helpful in organising this for me! It was a massive surprise and she said yes!