Response from the property

Naomi Picard 様 Thank you so much for your kind and thoughtful review. We are truly delighted to hear that your last-minute booking turned into such a memorable experience—it was our pleasure to welcome you. From the moment you arrived, it was our hope that you would feel completely at ease, and we’re so glad to know that our team’s hospitality and support with your transportation and dinner helped make that possible. We understand that traveling in a different country can sometimes be challenging, so we always strive to offer assistance in English wherever needed. Your warm words about our restaurant—especially coming from someone living in Miami, a city known for its culinary scene—mean a great deal to us. We take great pride in crafting an experience that reflects the authenticity and heart of Japanese hospitality, from the flavors on the plate to the service at the table. It’s wonderful to know you found our inn to be a relaxing hidden gem. Even though your stay was short, we hope the time you spent here brought a sense of peace and renewal. We would be absolutely honored to welcome you back one day for a longer stay, to fully enjoy everything our inn and region have to offer. Wishing you safe travels and many more unforgettable experiences in Japan.

Response from the property

Benjamin Taylor 様 Thank you very much for staying at Hotel Tamanoyu and for taking the time to share such a wonderful review. We are truly delighted to hear that you were impressed by the views and by the service from our staff. Your kind words mean a great deal to us, and it is very encouraging for our team to know that your stay left such a positive impression. We are also very pleased that you enjoyed the room with the private onsen. While it may feel like a small luxury, many guests find that having their own hot spring bath allows them to relax and enjoy the atmosphere at their own pace. Hearing that it was so worth it makes us very happy. It is also wonderful to know that our parking and convenient location helped you enjoy the local restaurants and the surrounding area. Matsumoto has many excellent places to explore, and we are glad you were able to experience some of them during your visit. Your comment that you hope to return when you visit Japan again is the greatest compliment we could receive. When that time comes, we would be honored to welcome you back and make your next stay just as memorable. Thank you once again for your kind review. We sincerely hope to see you again in the future. Warm regards, Hotel Tamanoyu

Response from the property

A T 様 Thank you very much for staying with us and for sharing your kind review. We are delighted to hear that you enjoyed our Kaiseki dinner, especially the wagyu beef. Your compliments encourage our chefs and staff greatly. We are also pleased that you found the room facilities comfortable and appreciated the traditional onsen bathing experience. As you mentioned, while the guest rooms are equipped with toilets, our hot spring baths are intended to provide a relaxing and authentic Japanese ryokan experience for our guests. We sincerely hope to welcome you again in the future and provide another memorable stay. Thank you once again for your wonderful feedback.

Response from the property

(Translated by Google) Dear T Lim, Thank you very much for staying at Hotel Tamano-yu. We are deeply honored by your kind words that it was "the best place to stay." We are delighted to hear that you enjoyed our 자랑스러운 (proudly featured) large public bath and our four complimentary private baths. While we don't have an open-air bath, we strive to provide a relaxing and comfortable experience for our guests. Thank you also for your kind words to staff member Aso. We will share them with him. We were very pleased to read that you were satisfied with the meals. Please do not hesitate to visit us again when you are in Matsumoto. We look forward to seeing you again. Thank you very much for staying at Hotel Tamanoyu. We are truly honored to receive such kind words, especially that you found our hotel to be the best place to stay. We’re delighted to hear that you enjoyed our large indoor public bath and the four complimentary private baths. While we do not have an open-air bath, we strive to provide a comfortable and relaxing bathing experience in all our facilities. We also greatly appreciate your kind mention of our staff member, Ms. Aso. We will be sure to share your comments with her. We’re pleased to know that you enjoyed the meals as well. Should your travels bring you back to Matsumoto, we would be delighted to welcome you again. Thank you once again for your thoughtful review. (Original) T Lim 様 この度はホテル玉之湯にご宿泊いただき、誠にありがとうございました。 「滞在するのに最高の場所」との嬉しいお言葉、スタッフ一同大変光栄に存じます。 当館自慢の大浴場や4つの無料貸切風呂をお楽しみいただけたご様子、何よりでございます。露天風呂こそございませんが、その分ゆったりとお寛ぎいただけるよう日々整えております。 また、スタッフ麻生への温かいお言葉をありがとうございます。本人にも共有させていただきます。お食事もご満足いただけたとのこと、大変嬉しく拝読いたしました。 また松本にお越しの際は、ぜひお立ち寄りくださいませ。再びお会いできますことを心より楽しみにしております。 Thank you very much for staying at Hotel Tamanoyu. We are truly honored to receive such kind words, especially that you found our hotel to be the best place to stay. We’re delighted to hear that you enjoyed our large indoor public bath and the four complimentary private baths. While we do not have an open-air bath, we strive to provide a comfortable and relaxing bathing experience in all our facilities. We also greatly appreciate your kind mention of our staff member, Ms. Aso. We will be sure to share your comments with her. We’re pleased to know that you enjoyed the meals as well. Should your travels bring you back to Matsumoto, we would be delighted to welcome you again. Thank you once again for your thoughtful review.

Response from the property

Mr.Jason C Thank you very much for choosing Hotel Tamanoyu for your stay and for taking the time to share such a detailed and heartwarming review. We are truly delighted to hear that your experience with us was memorable and that we could meet your expectations. We are glad that the room's spaciousness and layout were comfortable for your group of five. It is our priority to ensure that all our guests, regardless of group size, feel at ease during their stay. Your mention of the separate facilities and thoughtful design of the room reassures us that our efforts to prioritize guest comfort are appreciated. Our staff takes pride in providing personalized service, and we are pleased to know that accommodating your meal preferences and offering the bus coupons contributed to your positive experience. We believe that small acts of kindness and attention to detail make a significant difference in ensuring a relaxing stay for our guests. It brings us great joy to hear that you enjoyed our traditional and western breakfast options, as well as our dinner offerings. Our chefs and dining staff strive to create a delightful culinary experience that showcases authentic Japanese flavors while catering to a variety of tastes. We are equally thrilled that you found our onsens relaxing and well-maintained. Offering private onsen access for free on special occasions is our way of sharing the spirit of Japanese hospitality, and we’re so glad it made your stay feel even more special. Your kind words about our farewell gesture deeply touched us. Waving goodbye to our guests is one of our cherished traditions, as we wish to show our gratitude for choosing us and to send you off with warm memories of your time at Tamanoyu. We would be honored to welcome you back again in the future. It brings us immense joy to hear that our hotel felt like a "second home" to you—it is the highest compliment we could receive. Warm regards,

Response from the property

Norrased Choomwong 様 Thank you very much for your thoughtful and detailed review of your stay at Hotel Tamanoyu. We are delighted to hear that you appreciated the serene atmosphere of our hotel and enjoyed the private onsen experience in your room. As you mentioned, having a convenience store nearby is indeed a small but valuable perk that many of our guests find helpful during their stay. Regarding your note on the shower facilities, thank you for pointing that out. While the room you stayed in did not have a private shower, we do offer several room types that are equipped with private showers or even en-suite onsen baths for guests who prefer more self-contained amenities. Just as a small note for future travelers: Some of our rooms come with private showers or even in-room onsen baths, for those seeking added comfort and convenience. Once again, we truly appreciate your kind words and hope to welcome you back for another peaceful retreat. Warm regards, Naito Manager, Hotel Tamanoyu