Exe Suites San Marino

TM

Trip.com Member

3/5Trip.com· 8 months ago

The hotel is old, and not well maintained. The room was big though. The shower was terrible and had to turn it off because the bathroom was flooding. Location is excellent, with many places to eat. If you just want a place to sleep, it’s a decent option.

N

nyclaurac

3/5Tripadvisor· 3 years ago

First things first: this hotel has an excellent location, especially for business travelers. Also, they have a pretty fantastic breakfast served at the restaurant next door. However, that’s pretty much where it ends. The rooms are old and dilapidated, the bathroom tiles were moldy, and the air conditioner had not been cleaned in a long time. In addition, there is no safe in the room, so you have to be careful with your valuables. The staff are nice, but they won’t go the extra mile for guests so be prepared.

FR

F R

1/5Google· 5 months ago

We stayed for 2 nights. Friendly staff and great location to discover Mexico City by foot. Nevertheless, in terms of cleanliness and hygiene, we found a dead rat in the room. Right next to the kitchen on a plastic plate. It was getting eaten by flies. Some of the flies were dead too, lying next to the rat corpse. It made us wonder for how long the dead rat has been lying for in that corner. This complete disregard for basic health and safety standards is truly concerning. We reported the rat to the reception. All they said is, that they will look into it and find the responsible cleaning staff. Out of respect of the animal, I will not post the picture of the dead rat. Additionally, I confirm other reviews about the pictures of the rooms and the hotel being misleading. Definitely would never recommend anyone.

MM

Mateo Meraz

1/5Google· 2 months ago

Really bad service. The receptionist was rude, she told us bad words talks us bad. They don’t even clean the toilet and bathrooms, there was poo on the toilet and a hair on the shower. The worst hotel you can stay.

KG

Kay Gee

1/5Google· 2 months ago

It states it's a 5 star hotel when it's in fact a 2 star hotel. The room and bathroom are dirty and have a weird smell. The hotel is very different from the one shown on pictures on their website.

C

Charulata

4/5Google· 10 months ago

The location of this hotel is why I'm rating it high. Eateries, groceries, bars all nearby. Angel of Independence could be seen from our room. 10 mins walk to the nearest metro system. 11th floor so the busy road below did not bother us. Staff very welcoming, room cleaning good. It is nothing like the website, certainly not 5 star, probably 3 star. Our room was spacious with a fridge and kitchenette although no kettle. Hot water in the reasonably sized shower. Beds comfy. Air-conditioned seemed to be working but the room didn't cool - it was more of a fan! Luckily it was not too hot during our stay. Having said all this, if you're visiting the city and want something convenient which provides your basic needs, this would be a good choice.

J

Josh

1/5Google· a year ago

DO NOT STAY AT THIS HOTEL! The rooms do not look like the photos online. The rooms are dingy, no ac, so many broken things in the room, the beds are hard, and you hear everything from outside. Their rooms will have your skin crawling, I promise you that. The staff also doesn’t care. They just ask you if you want to cancel after you bring it to their attention that the rooms aren’t as advertised. Listen to the other bad reviews, it’s for sure a 2 star hotel. I booked a room for 4 days and left the very next day. I went to Hotel Century Reforma, it’s about a 5 min drive and in a much more convenient area. The rooms are perfect, staff is nice, and you’ll be more comfortable.

JM

James Meadow

1/5Google· a year ago

ALERT! ALERT! ALERT! All of the one and two star comments people have made here are definetly true. We stayed at this hotel a couple of times a few years ago when it used to be a nice hotel. This time we were extremely disappointed with the way the installations are kept. From dirty bedroom and bathroom to filthy kitchen and sofas, the rooms were not as described and advertised. This is not a 5 star hotel as people mentioned on other comments. It's sad because it's located at a great place on the city, but no longer a nice place to stay. I wish the owner can bring it back to what it once used to be so people can enjoy their stay. So long San Marino.