Mexico City Marriott Reforma Hotel

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J W

5/5Google· a month ago

When we walked in the hotel, the staffs were very friendly to welcome us. The check in staff was also very friendly to introduce the hotel. We got the room upgrade but the itself was kind of small but comfortable. This place is centrally located. It is very easy to walk around and lots of restaurants near by. We did visit the lounge. The have snack, breakfast and dinner. The staffs were very attentive. They have wide selection of foods. They were very good. This is much better than any Marriott in the U.S. one little problem, the water in bathtub didn’t drain well. Overall, great hotel and we will stay here again.

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alaind530

5/5Tripadvisor· 2 months ago

I had a very pleasant stay at this hotel. The staff were exceptionally attentive, friendly, and always ready to help. From the moment I arrived, they assisted me with my luggage and made me feel very welcome. Their level of service was one of the highlights of my stay. What I loved most was the swimming pool, which is absolutely outstanding. The Executive Lounge on the top floor is also excellent: spacious, comfortable, and featuring a beautiful outdoor terrace where you can relax and enjoy the view. The rooms are comfortable and well maintained, although the décor feels a little dated. My only real criticism is the air conditioning, which was extremely powerful even at the lowest setting, making it very windy in the room. Another point that surprised me was the housekeeping schedule after 5:00 p.m. When returning from a full day exploring the city, I was hoping to relax in a clean room, but it had not yet been serviced. If you prefer your room to be cleaned earlier in the day, I would recommend informing the hotel in advance. Overall, I highly recommend this hotel. Its location near Zona Rosa was one of the main reasons I chose it, together with the excellent pool facilities. I would definitely stay here again.

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BonVoyage2U

5/5Tripadvisor· a month ago

I've actually stayed, very happily stayed, in the Reforma Marriott three times in the last ten months. Each stay was just over two weeks. It's a great property. The cleanliness standard is superior. The personnel are great. The lobby and reception are fairly elegant. The rooms are very comfortable with a fridge, a safe, multiple charging points, self-controlled heating/AC and a great bed. The bathroom is elegant with a lovely bathtub. The Bonvoy Lounge is superior. The food and refreshments are super. The personnel are the best -- the absolute best. The location right on Ave. Reforma, by the Zona Rosa, is lovely. The rate is not cheap but competitive in its market. This probably brings me to over a dozen stays since the pandemic. It's a great first choice!

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AP

1/5Mexico City Marriott Reforma Hotel· 4 years ago

I would not recommend this hotel to anyone. It was not a pleasant stay at all. From check in to the room to unpleasant interaction with the security team. I am thinking of writing to the General Manager for the unpleasantness stay. Even though the location is great and they have some nice amenities it is not worth spending my money or my stay there. Definitely not coming back to this property again. The check in was not pleasant. No acknowledgement of me being a ambassador elite. No recognition that we were celebrating our wedding anniversary at this location. No upgrade offered, when we asked the check in person reply was not pleasant at all. Maybe they are not properly trained. Lot of attitude and egos from the staff. Only place we loved hanging out was the lounge. The staff there was completely different - friendly, attentive and keep asking if we need anything else. Even the spa thing was little whacky I have to say. Amenities are great and lounge is amazing and it is just front line staff rude. Security team extremely arrogant and rude. I could not get the name of security person as he refused to give it to me and refused to speak to me but the check in person's name was Diego. They treated my guest very badly especially the security person. He was my guest, not the hotel's. I was hotel's registered guest but they refused to address it with me. I have a very bad taste in my mouth regarding this stay and the experience. Unacceptable.

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Miguel Castro

4/5Google· a month ago

Great option to stay at while in Mexico City, the location (really close to the Angel de la Independencia) is just perfect. Staff is super nice and helpful. Prices are fair but food is just ok - lots of options at Zona Rosa or nearby too choose from.

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Mark Tyler

5/5Google· 7 months ago

My traveling companion & I were delighted with this property’s friendly and attentive approach to hospitality. This was our first time booking a M Lounge access room & we found the benefits well worth the additional cost. Our room was very quiet & we enjoyed the spacious floor plan & was well maintained by the housekeeping staff. When a true crisis occurred with a phone left in an Uber… a concierge team member Saul quickly took control of the situation and coordinated the return with the non English speaking driver within 90 minutes. We were honestly so grateful & impressed with the very professional way he managed our issue. If you’re looking for a comfortable stay on Reforma… the Marriott is a great choice!

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Spencer Garvin

2/5Google· 5 months ago

This was my first time visiting Mexico City for a mix of business and leisure. While the property has some bright spots, the negatives far outweighed the positives. For the premium price, the amount of friction we experienced was entirely unacceptable. The Bad: • Multiple Room Changes: We had to move rooms a total of three times. Our first room had an overwhelming paint smell from a recent remodel that caused an instant headache. We requested a move, but the second room had no working A/C—it just blew warm air for a full day and night. The third room finally had working A/C, though it had a stagnant odor that only resolved after we managed to get some airflow going. • Billing Errors: We booked a massage and facial at the spa. Because this was a work trip, we explicitly provided a personal credit card to pay for these services separately rather than charging them to the room. Despite taking the personal card, the staff billed the room anyway. We are now having to monitor our accounts to ensure we aren't double-charged. • Unacceptable Attitude: The final issue—and the reason we will not return—happened at checkout. Check-out is at 1200. My colleague and I packed early, spent the morning in the lounge, and went up at 1155 to retrieve our luggage. Our key cards had already been deactivated. We went down to the lobby to reset them; while the woman assisting us was lovely and diffused the situation, her male colleague smirked, pointed to the clock, and said, "Well, it is noon." Giving us an attitude and implying we hadn't managed our timeline accordingly—when we were locked out before the cutoff—was extremely disrespectful. The Good: • The spa and gym facilities were genuinely excellent. • The lounge food and snacks were a huge perk and very convenient. • Outside of the one rude gentleman at the front desk, the rest of the staff was helpful and accommodating. The Verdict: Despite the quality of the amenities, having to pack up and move rooms multiple times, deal with billing mistakes, and tolerate disrespectful customer service completely soured the experience. I do not recommend this Marriott, and we will not be returning.

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Melissa Lee

4/5Google· 4 months ago

Stayed April 2026. While the rooms are average and nothing to write home about (but nothing to complain about), the stand out stars of this hotel are the staff. Every single person was incredibly kind and helpful. We arrived very early morning, just expecting to drop off our luggage. We were allowed early access to their club level (had purchased club level access room for the stay) before our room was ready. It made all the difference for our exhausted children. Location of this hotel is also great, with many good food options just a block or two away. The area is safe and lively at night.