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Kim R.

5/5IHG· a month ago

Overall, the Holiday Inn at Shin Osaka was very convenient to the Shin Osaka train station as the shuttle was easy to catch and the driver pleasant. The rooms are spacious by any standard but large by Japan standards. The room was spotless and serviced daily unless we suggested otherwise. Bathroom and Shower was second to none!!!! The area around the hotel is quiet. There's a Lawsons across the hotel, a mini superette and a 7Eleven about a block away. There is an Italian eatery that has decent fare and excellent prices about a block away as well. We had late night light meals there three different times. The on-property restaurant has good food as well that we took advantage of twice. Though the shuttle took you back from the train station to the hotel, if needed a cab back was only 600 yen. I would recommend this hotel to anyone planning a trip to Osaka. Your away from the Hussle but close enough by train to be in Dotonbori in. We used this hotel as a base to visit Hiroshima, Odaiba, Nara, and Yokohama, as the train station near the hotel is a Shinkansen platform. We had a wonderful stay. You will too. The cost per day was excellent!!! Mahalo.

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Aki

5/5Google· 2 months ago

This hotel goes far beyond what you would typically expect from the Holiday Inn category—in the best possible way. If you have any negative impressions of Holiday Inn, this is a place that will completely change your perspective. The rooms are exceptionally clean, and instead of the standard compact unit bathroom found in many hotels, they feature a layout where the bathroom and toilet are separate. Bathtubs are available in the suite-type rooms, while standard rooms are equipped with showers only; however, even in those rooms, the toilet is separate, so you won’t feel any inconvenience. Overall, the space allows you to relax in a comfortable, home-like atmosphere. The restaurant at the lobby floor, clearly renovated with the owner’s strong vision, is equally impressive. The chef, who trained in Italy, delivers beautifully crafted dishes, each one outstanding in its own right. The desserts created by the pastry chef provide a stunning and bold finale to the course, leaving a lasting impression. Throughout the hotel, everything is spotless, and the elegant background music enhances the calm and comfortable ambiance. Although it is located a bit far from Shin Osaka Station, the complimentary shuttle bus ensures convenient access without any inconvenience. This is truly one of the hotels you should consider making your regular choice when visiting Osaka. The owner should be genuinely proud of the attentive staff and the excellent facilities, both of which contribute to an exceptional stay.

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Leeon Samuel

4/5Google· 7 months ago

Overall, we had a great stay at the hotel. The shuttle service to and fro from Shin- Osaka was convenient, the front desk team was helpful, and they even recognized us as Platinum Elite members, which was a nice touch. They also informed us about the gym being temporarily closed for maintenance. Good views from the room and close to convenience stores and restaurants/cafes. There were a few areas that could be improved. The in-room Bluetooth speaker system wasn’t functioning, and the front desk was unaware of the issue until I mentioned it—after which the facility manager confirmed it wasn’t working. Additionally, there was active construction in the main lobby, with parts of the area cordoned off and quite a bit of loud banging while we were there. There were also many bags placed in front of the elevators and around the lobby; it might be helpful to have a dedicated storage room for them.

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Trip.com Member

5/5Trip.com· 2 months ago

Good lcoation, amazing staff, clean room, not too crowded unlike other hotels. Safe area. Many convenience stores nearby, around 1km walk to Shin-Osaka but with shuttle bus.

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Kimberly Crow

5/5Google· 5 months ago

I want to share my appreciation for the staff at Holiday Inn & Suites Shin Osaka. My mother left behind a sentimental personal item and they went above and beyond to hold the item for me and help me ship it internationally. The rooms were compact and very tidy and the breakfast buffet was delicious. I enjoyed our stay here.

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Carol

5/5IHG· 2 months ago

Absolutely exceptional stay. Received a free upgrade to large room with a mini kitchen. The service was flawless from check-in to check-out, with staff going above and beyond to make everything seamless. The room was spotless, beautifully designed, and incredibly comfortable. Amenities were top-tier, and every detail felt thoughtfully curated. Enjoyed having the shuttle take us to the station and back. Would highly recommend and definitely return.

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silentnite

5/5IHG· 3 months ago

This hotel, in a prime location near Shin Osaka Station, is within a very walkable distance and comes with a free shuttle to and from the station for when you have bags. Staff is willing to bend backs and more with excellent communications months in advance. We reserved meals in advance so we could take breakfast with us to the F1 races and had dinner waiting for us when we got back late at night. The room suite came with an English-friendly washer/dryer combo, and room service was provided daily. And finally, a hotel with decent air conditioning. We truly loved this hotel, this hotel will be memory etiched in us going forward how a hotels like this should be the standard.

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Terry

5/5IHG· 3 months ago

Can't say enough about the staff at this hotel. Extremely kind and helpful. Went out of their way to give us what we needed. We had a suite and it was awesome. Lots of room and amenities: fridge, stove top, microwave and washer/dryer combo. We cooked several meals in the room. It was nice not to have to go out to eat. The shuttle service to/from the train station was so wonderful. The hotel is a little bit out of the way, but with this service, made it much easier to get around. We stayed for 8 days and could have stayed another 8 and more. Highly, highly recommend this hotel when in Osaka.