Response from the property

(Translated by Google) Hello Danylo, A huge thank you for your extremely detailed and positive review. We are delighted to read that your family stay went so well and that you found our hotel to be excellent value for money. We are pleased that the room, cleanliness, hot water, amenities, and overall comfort met your expectations, even for three people. Your feedback on the parking, tourist tax, and rates is very valuable, and we are delighted that you found everything consistent and advantageous. Thank you also for your kind words about our team. We are particularly touched by your comment about the housekeeping: providing attentive and pleasant service is one of our priorities, and knowing that it contributed to your comfort is very gratifying. We are also delighted that the proximity to the metro, shops, buses, and bike-sharing services made getting around Paris easy. Your recommendation means the world to us. It will be a real pleasure to welcome you back for a future stay in Paris. (Original) Bonjour Danylo, Un immense merci pour votre commentaire extrêmement détaillé et positif. Nous sommes ravis de lire que votre séjour en famille s’est si bien déroulé et que vous avez trouvé chez nous un excellent rapport qualité‑prix. Nous sommes heureux que la chambre, la propreté, l’eau chaude, les équipements et le confort général aient répondu à vos attentes, même à trois personnes. Votre retour sur le parking, la taxe de séjour et les tarifs est très précieux, et nous sommes ravis que vous ayez trouvé l’ensemble cohérent et avantageux. Un grand merci également pour vos mots concernant notre équipe. Nous sommes particulièrement touchés par votre remarque sur le ménage : offrir un service attentionné et agréable fait partie de nos priorités, et savoir que cela a contribué à votre confort nous fait très plaisir. Nous sommes aussi ravis que la proximité du métro, des commerces, des bus et des vélos en libre‑service ait facilité vos déplacements dans Paris. Votre recommandation nous va droit au cœur. Ce sera un véritable plaisir de vous accueillir de nouveau lors d’un prochain séjour à Paris.

Response from the property

Hello Trevor, Thank you for taking the time to share your feedback. We are glad to hear that you found our team welcoming and that you were able to leave your luggage with us while waiting for your room — we always try to make arrivals as smooth as possible. We are sorry to read that the room did not meet your expectations. Some of our rooms are indeed more compact, and we understand that the bed size and bathroom layout may not have suited your needs. Your comment about the shower curtain is also noted, and we will review this point with our maintenance team. Regarding the price, rates in Paris can vary significantly depending on the season and citywide events, which unfortunately can increase hotel prices across the area. We understand how this may have affected your perception of value. We truly regret that your experience was not more positive and that you would not consider returning. Your feedback is important to us and helps us continue improving our services. We wish you all the best for your future travels.

Response from the property

Dear Guest, Thank you very much for sharing your experience at Hôtel Arc Paris Porte d’Orléans. We are delighted to hear that you enjoyed your stay and appreciated our convenient location near metro line 4, making it easy to explore Paris and visit landmarks such as Notre Dame Cathedral. We are also pleased that you found our breakfast buffet excellent and that our staff, especially at the front desk, contributed to making your stay memorable with their kindness and attention. Your positive feedback about the friendliness and helpfulness of our team is truly rewarding. We look forward to welcoming you again on your next visit to Paris. Kind regards, Hôtel Arc Paris Porte d’Orléans

Response from the property

(Translated by Google) Hello Alex, Thank you so much for your excellent feedback and recommendation! We are delighted that you appreciated the hotel's value for money, cleanliness, and the availability of our 24-hour reception. The proximity of the Mairie de Montrouge metro station is indeed a real plus for getting around Paris easily, and we are happy that it made your stay even more enjoyable. Our entire team thanks you for your trust and hopes to have the pleasure of welcoming you back for a future stay. (Original) Bonjour Alex, Un grand merci pour votre excellent retour et votre recommandation ! Nous sommes ravis que vous ayez apprécié le rapport qualité‑prix de l’hôtel, la propreté ainsi que la disponibilité de notre réception 24h/24. La proximité du métro Mairie de Montrouge est en effet un vrai plus pour se déplacer facilement dans Paris, et nous sommes heureux que cela ait rendu votre séjour encore plus agréable. Toute notre équipe vous remercie pour votre confiance et espère avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour.