JS

Joseba Hilarra Sainz de Santamaria

1/5Google· 3 months ago

A very negative experience. I stayed at this hotel expecting a peaceful night, but the reality was completely the opposite. The room had no air conditioning, which on a night with 32°C heat turned into a real nightmare. At 5 a.m., awake and with almost no air movement, I opened the window to try to get some airflow, but the only thing that came in was the constant noise of a promotional fan from a nearby Carrefour, making it impossible to fall back asleep. The room is tiny, with carpeted flooring that gives a sense of age and lack of maintenance. The bathroom, on the other hand, looks like it's from the 1970s: old fixtures and an appearance that does not reflect hygiene or comfort. All of this, for over €150 per night, is completely unacceptable. The posted photos do not match the actual image of the room and bathroom at all on Edreams. They promise comforts and an environment that simply do not exist in practice. I do not recommend this hotel to anyone looking for a minimum standard of comfort and tranquility.

PP

Proofity Properties

1/5Google· 3 months ago

This hotel advertises itself as the “New Hotel Saint Lazare,” but there is absolutely nothing new about it—it’s a disaster. The rooms have carpet like something from the 1940s, they are tiny, and the bathroom looks like it’s over 40 years old. There’s no proper air conditioning either, just a fan like the one mentioned in another review. Honestly, it’s a disgrace. Not recommended at all. There are many better options than this one. By the way, if you’re thinking of using a platform like eDreams, I wouldn’t recommend it, because they won’t solve any issues that may arise, like the one mentioned above. I could have resolved it directly with the hotel, but that wasn’t possible because the booking was made through eDreams. Their response to my complaint arrived late—after I had already left—and without any solution. In short: useless. Two pieces of advice: 1- Do NOT use eDreams. 2- In Paris, there are many better hotels than this one in the same price.

AP

Aricia Pacheco

3/5Google· 5 months ago

I can not complain about the service, very nice. Booked it for 6 days and added the breakfast. Hall ways and bathroom could definitely use some major renovation. Hallway to the room has dark old carpet, dark gray paint or wall paper, very dark and musty. Then you walk inside the room, small but clean and same old carpet but clean. Great daily clean service. Bathroom very, very small and could definitely use an update. Has elevator, that is a releaf if you have knee problems. Small but manageable. Breakfast consists of same, croissant, baguettes, jams, packaged cheese, a rolled ham, cereals,juices, a coffee machine with good tasting coffee, makes black coffee, cappuccino and other. Liked the location only a few minutes walk to Gare Saint Lazare, convenient. Moulin Rouge about 13 minutes, Mountmartre about 29 min walk..can take Bus 21 from Gare Saint Lazare to central area such as the Louvre, and other near by attraction. Can also take train from Gare saint-Lazare to Versailles, i think was train 2. Only cost about 5.10 euros two way. Stayed from April 27 till May 3rd.

TM

Trip.com Member

3.5/5Trip.com· 5 months ago

The front desk let me check in 45 min. early which was nice although I first tried in the AM and then again at 1pm (she had told me that it might be ready at that time. Personally find 3pm a little late. Also I understand that the room was less expensive than most in Paris and I’m sure they have nicer rooms but mine on the ground floor looked like a cheap motel room. Furniture scuffs on the wall and in need of renovations. It’s still a hotel in Paris, expected better.

8

829ashoka

1/5Tripadvisor· 3 months ago

Please do not stay here if the temperature outside is more than 23 deg celcius. There is no aircon. Bathroom is so small and tucked in a corner that u can actually fall or hit your body parts while taking bath. Staff doesnt help even with a fan. No space for 2 people in the rooms. You cant open a large Suitcase properly Best avoid in summers and winters as there is no sun inside.

PA

pedram ayyobi

4/5Google· 7 months ago

My recent stay at **New Hotel Saint Lazare** was an exceptionally pleasant experience, especially considering its category and price range. From the moment we arrived, the atmosphere was calm and welcoming. One of the most valuable aspects of this hotel is how remarkably quiet it is. Despite being located in a lively and well-connected area of Paris, the hotel provided a peaceful environment that allowed us to rest comfortably after long days of sightseeing. What truly distinguished this hotel, however, was the professionalism and kindness of the staff. Every team member we encountered was consistently friendly, polite, and genuinely helpful. They were attentive to our requests and always willing to assist with directions, recommendations, or any small needs we had during our stay. Their positive attitude significantly enhanced our overall experience. The breakfast exceeded our expectations. The food was fresh, well-prepared, and offered good variety and quality. Considering the reasonable pricing, the value for money was excellent. It was a satisfying way to start each day before exploring the city. Our room was cozy, clean, and comfortably warm, which was particularly appreciated during cooler evenings. The bed was comfortable, the linens were fresh, and the overall housekeeping standards were high. The bathroom could be better but still acceptable, and the shower provided consistently hot water with good pressure — small details that make a significant difference in comfort. Although the building itself has an older architectural style, everything functioned properly and was well maintained. The elevator is indeed small, accommodating a maximum of two people at a time, but this minor inconvenience is easy to overlook given the hotel’s many advantages. Another major benefit is the excellent accessibility. With convenient connections to Liège metro station and nearby bus stops, reaching different parts of Paris was quick and effortless. This location made sightseeing much easier and more efficient for us as tourists. Overall, we genuinely enjoyed our stay and would gladly return. The combination of comfort, friendly service, fair pricing, and strategic location makes New Hotel Saint Lazare a very solid choice for travelers visiting Paris.

GP

Gianna Pellegrino

1/5Google· 8 months ago

Worst Hotel Experience of My Life. While the location is reasonably central in Paris, the management seems completely absent and disorganized. In case of any urgent need, there is no one capable of providing support. Here’s my experience: I arrived at 11:30 PM, with a room that had been booked and paid for well in advance. At the reception, the key system wasn’t working, so they couldn’t give me the room because it was “unavailable.” The only solution offered was another room, which, when I opened it, was dirty and had an unmade bed — clearly it had been used. When I asked for an alternative solution, such as arranging and paying for a room in a nearby hotel, the receptionist — who I must admit tried very hard to help — was unable to meet my request because they did not have the necessary support from their supervisor to handle such an urgent situation. As a result, I was left without a room until after 1:00 AM, exhausted from a long journey. Eventually, after more than an hour, the room was finally provided. The room itself is extremely inconvenient. There are no power outlets near the bedside tables for charging phones, and no outlets in the bathroom for a hairdryer. You are expected to dry your hair in the room, but there was no hairdryer available there either. When I requested one from reception, they gave me the last hairdryer, which unfortunately didn’t work. This meant that after showering, it was impossible to dry my hair!!! Overall, I would not recommend this hotel to anyone. The lack of management, poor room conditions, and absence of basic amenities made this stay extremely frustrating and disappointing.

T

Trek10326288945

4/5Tripadvisor· 7 months ago

Starting with the positivity for this hotel. All of the staff were very friendly and helpful. The breakfast was very good for what you pay for the hotel. Food and drink included: Cheeses, Ham, Yogurts , hot drink machine, juices, breads, pastries and packaged goods. Breakfast was 7-noon so you are able to sleep in and not wake up ridiculously early. Housekeeping came everyday to make your bed, change your towels and give you more toilet paper which was very convenient and pleasant. The staff members were friendly too. The location of the hotel is unbeatable. Rows of stores, restaurants and cafes along the road and very close by. A short walk down the road is also a centre with a shopping mall and various places to eat. Saint Lazare train station is also a 5 minute walk which makes travel very convenient. Moving onto the only negative was the room it’s self. The only positive note was that the shower pressure was amazing. Note that the rooms are extremely small as well as the bathroom. If you are like me and bring a lot of clothes and items, don’t expect to have storage to put them. Even our luggage was in the middle of the room. There is no hairdryer in the room and the only mirror is in the bathroom. Unfortunately there was mould on the bathroom ceilings and the shower which did put us off the room. Another inconvenience that we had was that there was only a single plug socket in the room, especially inconvenient as we had quite a few gadgets. Overall this hotel is a great budget hotel for travellers who want outside convenience. If you don’t bring huge suitcases and a lot of items then it is perfect .