LB

Lara Blake

5/5Google· a month ago

Always a great stay at the Sheraton it has a great vibe and is just stunning on a sunny day. This was our second time staying at this hotel; once was a few years ago when it was just my husband and I. This time with a 3 year old and a baby. Lovely warm welcome from the guy out front he was very knowledgeable and professional. It’s a great family hotel with a beach area perfect for the kids. The room was spacious and comfortable we had a great sleep. We enjoyed the restaurants, Harrison’s is always amazing, great food at the Lagoon house restaurant also, plus a cheeky nightcap at the Daintree bar. Pool bar food is just average and the pool bar drinks are a bit overpriced. We really liked the water stations on every floor so you can top your water bottles up mush appreciated with the humidity. Just a few minors - Would have appreciated a few more coffee sachets in our room, shower was luke warm with poor water pressure and a I was a bit peeved that we had to pay $25 per night for a travel cot when the hotel in cairns gave us one complimentary. Pool was also freezing. Overall however we really enjoyed our stay our toddler loved it and we will stay again :)

J

juandQ265FC

5/5Tripadvisor· a month ago

From start to finish, this hotel was exceptional. The welcome from German was incredibly welcoming and friendly as well as informative. This hotel is perfectly situated near Four-Mile beach and the downtown area of Port Douglas. We received a complimentary upgrade to a different Suite that had large lagoon access, this was the equivalent of having your own plunge pool. We had daily breakfast at Feast, which was solid and went to Harrisons as well as Lagoon House. Lagoon House I actually think is a hidden gem to this place, really exceptional food. We had already booked our tours (Daintree Rainforest and GBR, but the hotel was very helpful in offering additional help if needed). They were also informative about additional offerings of Port Douglas, market scene, events, restaurants, and shuttle service. I forgot to mention, they had a happy hour on Tuesday for elite members (I'm Gold). This was without a doubt the best hospitality we received from any hotel (as well as airline/restaurant/tour) in our 2 week trip to Australia. We traveled to Port Douglas in August 2026 from San Diego with our family of 4 (two children age 3 and age 7), and I would highly recommend this hotel to anyone.

TM

Trip.com Member

5/5Trip.com· 5 months ago

Hotel was so quiet. Each pool day had ample sun loungers / space. Hotel staff were attentive and made for an enjoyable experience. Hotel was close to port Douglas so easy to get around. Nice relaxing clill holiday.

SA

Sharon Andrews

5/5Google· 2 months ago

The special touch and attentiveness of all the staff is one of the resorts strengths. Special mentions to Nicole who arranged our transports and a suprise for us on mum's birthday. Matt and Luciano who were always happy to assist us, anticipating our needs before we had to ask and George who every morning made the time to smile and have a friendly chat with mum. The meals offered were of excellent quality but some more traditional items would have been nice. We will most definitely return and recommend the stay. Beautiful, Amazingly perfect place to stay.

T

Ta

5/5Google· 5 months ago

As a Marriott member, I really appreciated the thoughtful service. They kindly accommodated an early check-in and even allowed us to use our complimentary breakfast in advance, which was very helpful after arriving early. The staff were all very friendly and welcoming throughout our stay. The hotel itself has a relaxing atmosphere, and we found it much more peaceful and laid-back compared to Cairns. It was a perfect place to unwind. The beach is also very close, and we really enjoyed taking walks along the shoreline. Overall, it was a wonderful and relaxing stay, and I would definitely recommend this resort.

HL

Hannah Lydeamore

5/5Google· a month ago

We had such a wonderful time here for our wedding anniversary on the weekend. When we checked into our room we were surprised with a room upgrade as well as a complementary bottle of wine and cheese platter ! The staff were all so friendly and helpful. Being able to order food and drinks to our umbrella while reading by the beautiful pool was a game changer. I could not get over the range of choices at the buffet breakfast; there was even a chef making omelettes to order. Everything was just stunning

RK

R K

3/5Google· 4 months ago

This hotel was disappointing given its 5-star rating. While the property itself is pleasant enough, many of the details and amenities fell well short of what I would expect from a luxury hotel. The buffet breakfast was fairly average and no better than what you would find at many standard hotels. The restaurant prices were also excessively high, which resulted in us eating elsewhere every night. Small details that contribute to a premium experience were missing too — there wasn’t even Nutella available at breakfast. The rooms were comfortable enough, but nothing exceptional. The beds were adequate, though not particularly comfortable for a hotel of this calibre. The air conditioning could only be lowered to 21°C, which felt quite warm for a hotel in a tropical climate. Even the pool towels were thin and lacked the quality you would normally associate with a luxury resort. Overall, it’s a decent hotel and would compare well with many Australian hotels, although that is perhaps more a reflection of the generally underwhelming standard of Australian hotels than a testament to this property’s quality. However, I don’t believe it delivers the level of service, comfort, amenities, or attention to detail that justifies a 5-star rating.

WA

William Alegria

1/5Google· 3 months ago

This was one of the more disappointing hotel experiences I’ve had in recent years. This is simply not a five-star experience, despite how the property is marketed. The property feels dated and overdue for a refresh. The grounds, while expansive, are tired and show their age, and the guest rooms are equally dated and in need of significant renovation. Overall, the resort feels well past its prime and does not justify its reputation or price point. The biggest disappointment, however, was the customer service. Staff throughout the resort—from the Daintree Bar to the breakfast buffet—came across as apathetic, inexperienced, and uninterested in providing genuine hospitality. Rather than feeling welcomed, interactions often felt like guests were inconveniencing the staff. At check-in, we specifically asked about a late checkout (one of us is a Titanium Elite member) and were told it would not be a problem. On the morning of departure, we were abruptly informed that it would not be possible after all. If availability is uncertain, simply be upfront rather than setting expectations that won’t be honored. Housekeeping was equally frustrating. Despite displaying the Do Not Disturb sign, staff repeatedly knocked on the door throughout the stay. The sign appeared to be ignored entirely. Breakfast was chaotic and poorly managed. On multiple occasions, children were grabbing fresh fruit with their bare hands, putting it back after touching it, and generally handling buffet items in ways that created obvious hygiene concerns. I have children myself and understand that kids will be kids, but that’s exactly why staff should be actively monitoring the buffet and stepping in when necessary. Instead, there appeared to be little oversight. The experience was chaotic and only made worse by the rude attitude of the staff preparing omelets and scrambled eggs, who consistently seemed annoyed by routine guest requests. The only consistently excellent employees I encountered were the valet and bell staff. They were genuinely friendly, professional, and represented the level of hospitality I expect from the Marriott Bonvoy brand. If you’re looking for a polished luxury resort with attentive service, this is unlikely to meet your expectations. The atmosphere felt much more like a high-volume family resort than a true five-star property. If that’s the type of vacation you’re after, you may enjoy it. However, travelers expecting the refined service, attention to detail, and hospitality typically associated with a luxury Marriott resort should look elsewhere. Overall, this resort has an excellent location but is being let down by aging facilities, inconsistent service, and a noticeable lack of management oversight. Until both the property and the guest experience are substantially improved, I would not choose to stay here again.