AT

Aung Thiha

1/5Google· 3 months ago

We stayed at Hotel St Moritz at Room 315 for three nights, and for a property that markets itself as a 5-star hotel, our experience was quite disappointing. I understand that parking is limited in Queenstown, but charging $40 per night for hotel guests feels excessive. The biggest issue was the room. The central heating system took a very long time to warm up, there was little to no ventilation, and the towel rack wasn't heated at all, which was surprising for a hotel in a winter destination. We spent much of our stay feeling cold, which was not what we expected from a luxury hotel. Another surprise was the lack of a microwave. Even something as simple as reheating a pie wasn't possible, so we had to eat it cold. We also noticed that the hallway and walkway outside our room were quite dirty. I was looking forward to relaxing in the hot tubs, but the water wasn't hot enough. In the freezing weather, I had to run back to the room because the tub felt only lukewarm, and it seemed like it wasn't working properly. Lastly, the room décor wasn't to our taste. The prominent skull decoration gave the room a dark, unsettling feel. We would have preferred a more neutral and welcoming design, especially in a luxury hotel. The overall facilities simply didn't match the expectations of a 5-star hotel. Between the cold room, the non-heated towel rack, the expensive parking, and the underwhelming amenities, it was a disappointing stay for both of us.

AM

alexandra meidiana

5/5Google· 2 months ago

Hotel location is excellent with direct view of the lake and surrounding mountain. But as the hotel is located high on the hill, it can be quite a challenge to walk up the hill to the hotel. Location up the hill also mean that during clear sky we could see plenty of stars from the hotel outdoor area. The city center where all the restaurant and activities located just 5-10 minutes walk from the hotel. Check in was done efficiently by the friendly staff and the member recognition in this hotel was great with room upgrade for elite member. Our room faced the mountain and the lake and the view was really good. Room and bathroom was quite spacious and the housekeeping staff did a great job maintaining the room everyday. Breakfast in the restaurant everyday is the same choice with the standard few kinds of hot and cold buffet, with eggs and pancakes made to order but taste very good.

ET

Erwin Tampubolon

5/5Google· 8 months ago

This is purely our own experience staying at this hotel as well as using one of the free night benefit from being an All Accor member. The comms prior to our stay and online check in were all very professional and accommodating. We were also able to use our membership benefit for breakfast which gives members discounted rate. The view from the suite was very stunning! Would love to have a bigger size window but we were grateful to catch sunset from our suite. Would love to stay at this hotel again in the future and hopefully with their continuous level of service as well.

S

steverU852QE

5/5Tripadvisor· 2 months ago

The staff at St Moritz Hotel Queenstown were exceptional — hands down the most helpful, friendly, polite and willing team we’ve encountered across all the Accor properties we’ve stayed at around the world. Nothing was too much trouble. Food from the restaurant was delicious and the cocktails were on point. The location and views are stunning, especially waking up to fresh overnight snowfall over Queenstown. It’s also a short, easy walk into town, with great access to shops, restaurants and the main attractions. Simply the best (possibly better than Raffles Singapore for staff service). Can’t recommend it highly enough.

CG

chloe glover

5/5Google· 2 months ago

⭐️⭐️⭐️⭐️⭐️ We had a wonderful week at Hotel St Moritz in Queenstown and absolutely loved our stay! The location was fantastic, the hotel was beautiful, and the restaurant was great. All of the staff were incredibly friendly and helpful, especially with organising flowers and balloons in our room for my wife’s birthday, which made it extra special. A little tip for anyone worried about the steep hill — we found you can walk through QT Queenstown and use a couple of their elevators to get up the hill, which made getting back to the hotel so much easier! Overall, we really enjoyed everything about our stay and would highly recommend Hotel St Moritz. We would definitely stay again! ❤️

DD

Dianah Didovich

5/5Google· 10 months ago

From the moment we checked in our expectations were exceeded. We arrived and were very warmly greeted and delighted to receive an upgrade to the stunning lake suite, which was absolutely stunning. We also were able to check into our room early which was a lovely treat. It was my Mums birthday and a gorgeous dessert plate with happy birthday was delivered. The Hotel is gorgeous, with stunning views of the lake, incredible hot hub area, gym and fabulous location. What we were most blown away by was the outstanding service, every staff member that walked past us warmly greeted us, nothing was too much trouble, we were made to feel valued and appreciated. I would have to say it was the most impressive service we have ever received and we travel alot. Thank you ever so much St Moritz, you are doing an amazing job. We will be back and had the most special and memorable time.

DS

Desiree Sutrisno

5/5Google· 6 months ago

We had the best experience from the moment we stepped foot in St Moritz Queenstown. Beautifully appointed lobby that reminds us of Swiss Alps resorts and the front desk personnel greeted us warmly and professionally upon our check in. We were staying in the 2 bedroom apartment on the 6th floor and what a beautiful room it was. It was cozy, luxurious and the beds were amazingly comfortable, it was definitely a welcomed respite from our long drive from Ashburton. My boys loved the pillow menu and fell asleep straight away using the lavender pillows. The view from the Lombardi hotel was just stunning overlooking Lake Wakatipu, can I just say that Summer the barista makes a mean coffee! We are from Melbourne, Australia, and we are very picky about our coffee but hers definitely hits the spot! The only issue we had was that the shower ceiling height is very low and my husband had to lean back to use the shower, as his head hits the ceiling when he is showering (as the ceiling is sloped down in the shower area), but he is 194 cm tall so a bit taller than the average person. Apart from that, we could not fault anything! Such an amazing place to stay and we look forward to staying at St Moritz Queenstown again in the near future. A big shout out to Gaby from the reservation team for going above and beyond in assisting us with our reservation mishap. Gaby, you are the best and St Moritz is very lucky to have you in their team! I am sad that I didn’t get to see you in person when we were there, but hopefully next time!

S

SphereHopper

4/5Tripadvisor· 4 months ago

The location and design of the hotel is fantastic but some quality and service aspects let it down badly. Our room was really nice but the badly sealed outside door/window leaked cold drafts and we needed the heater on to compensate. The hotel has an onsite laundry room which was great to catch up after three weeks on the road, $4 for a wash and $4 for a dry. Fortunately the facilities weren't busy because half the machines weren't working. Only one out of 3 washers worked and one drier broken, so 6 machines, 3 broken. On the first night, we tried dinner in the bar. It started well but then two of the staff looking after us went on their break and nobody took their place. The maitre'd spent the evening stomping from one side of the restaurant to the other trying to look busy. The barman spent his evening teaching a new staff member how to make cocktails. It was impossible to summon service for another drink, dessert or simply to clear our table. No wonder there were only 3 sets of customers in the place on a Friday night. This experience and a peek at the reviews for the food meant we steered clear for the rest of our trip. The hotel is fantastic but there's clearly a lack of top down management as many of the staff don't seem to realise it's the guests like us that pay the wages.