Rocco Forte Hotel de La Ville

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Tera Alford

5/5Google· a month ago

Wow this place is amazing! It's at the top of the Spanish Steps-great location and just a stunning place to stay. It was clean, beds were comfortable and the welcome peaches and chocolate and birthday cake just took it up a notch to exceptional attention to detail! We loved the restaurant Cafe Ginori and the 6th floor bar! The roof top restaurant had stunning views-but we didn't eat there. The breakfast had everything you could want-so many options! Thank you for such a memorable stay-we will be back!

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Ray Cecil Ong

5/5Google· 4 months ago

Our stay at Hotel de la Ville was the definition of a restful retreat in the heart of Rome. From the moment we arrived, the level of hospitality and seamless customer service was exactly what we were looking for. We would like to extend our sincere gratitude to Claudia for her impeccable oversight, as well as the concierge team. The entire staff operates with a soft, professional approach that is rare to find; they are attentive yet prioritize the discretion and privacy that make a stay truly comfortable. The suite offered a breathtaking view that captured the essence of the Eternal City, and the hotel's location is simply perfect for exploring while having a quiet sanctuary to return to. For anyone seeking a blend of elegance and world-class service, this is the place. We already look forward to our next return to the Hotel de la Ville.

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PJpaul M.

5/5Google· 4 months ago

Rocco Forte Hotel in Rome delivers a true five-star experience, but what stands out most is the exceptional staff and the spa. From arrival to departure, the staff consistently go above and beyond. Every interaction feels genuine and attentive rather than scripted. The concierge team is especially impressive—knowledgeable, efficient, and always ready with thoughtful recommendations or last-minute arrangements. Housekeeping maintains the highest standards, and even small details are handled with care, creating a seamless and welcoming atmosphere throughout the stay. The spa is equally outstanding and easily one of the highlights of the hotel. It offers a calm, refined environment that feels like a retreat from the city. The facilities are immaculate, and the range of treatments is both comprehensive and expertly delivered. Therapists are highly skilled and attentive to individual needs, making each treatment feel personalized and restorative. The relaxation areas are quiet and beautifully designed, allowing guests to fully unwind. Overall, the hotel excels in creating a luxurious yet comfortable experience, with staff who truly elevate the stay and a spa that rivals the best in Rome.

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Ron Weinberg

5/5Google· 3 months ago

We had a wonderful stay at Hotel De La Ville. Its location right by the Spanish Steps made getting around Rome incredibly convenient. The staff was exceptional—friendly, attentive, and always willing to help. The restaurants on-site were unique, and the food was truly outstanding. With the help of tour guides, a bit of exploring on our own, and especially the knowledgeable concierge, we felt confident navigating the city and made the most of our time in Rome.We had a wonderful stay at Hotel De La Ville. Its location right by the Spanish Steps made getting around Rome incredibly convenient. The staff was exceptional—friendly, attentive, and always willing to help. The restaurants on-site were unique, and the food was truly outstanding. With the help of tour guides, a bit of exploring on our own, and especially the knowledgeable concierge, we felt confident navigating the city and made the most of our time in Rome.We had a wonderful stay at Hotel De La Ville. Its location right by the Spanish Steps made getting around Rome incredibly convenient. The staff was exceptional—friendly, attentive, and always willing to help. The restaurants on-site were unique, and the food was truly outstanding. With the help of tour guides, a bit of exploring on our own, and especially the knowledgeable concierge, we felt confident navigating the city and made the most of our time in Rome.

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Tony Abi Farah

5/5Google· 2 months ago

Having a drink on the rooftop of Hotel de la Ville was such a great experience. The view over Rome was stunning, the atmosphere was elegant, and the drinks were excellent. A perfect spot to relax and enjoy the city.

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Alyssa K

1/5Google· Edited 4 weeks ago

The concierge service was, unfortunately, the worst I have experienced at a hotel. On multiple occasions, transportation that had been confirmed by the concierge was never actually arranged, causing our group to arrive 45 minutes late to reservations—including missing sunset at a rooftop dinner. After the first incident, where they completely failed to book the private cars they had recommended for our tour, I confirmed at 7:00 a.m. that evening’s 7:45 p.m. transportation. When we arrived in the lobby, nothing had been arranged. We were told they would call taxis, yet watched arriving taxis be given to other guests while we continued to wait. The lack of follow-through extended beyond transportation. I contacted the concierge weeks before our stay for assistance with dinner reservations, yet minimal effort was made. I ultimately had to book two of our three reservations myself, by which point my preferred times were no longer available. To the hotel’s credit, they did cover the cost of some of the transportation after these issues occurred. However, the reimbursement did little to offset the repeated stress, delays, and confrontations required simply to make it to reservations that had already been confirmed. The inconvenience far outweighed the financial savings. What was most disappointing was not that issues arose, but how they were handled. During the previous eight nights of our trip at another luxury hotel in France, every request was managed seamlessly, and any minor issue was resolved proactively. Here, I found myself repeatedly arguing with the concierge simply to have previously confirmed arrangements honored. Their explanation that “the city was busy” suggested a lack of planning rather than an unavoidable circumstance. Our group occupied four rooms, including two multi-room suites, making this a significant investment. While the rest of the hotel staff were warm and professional, the concierge team’s repeated failures overshadowed an otherwise enjoyable stay. …In response to the GM’s comment that we should have booked private cars. You should get the proper information before responding to the reviews. On multiple occasions we booked private cars through your concierge. However, your concierge never actually made the car reservation, which caused further chaos as we were forced to get cabs during these busy times. Even our private car to the airport which was booked months in advance did not arrive on time.

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Julian Farrow

5/5Google· 3 months ago

A simply spectacular hotel. Amazing service. A location that cannot be beaten as it is at the top of the Spanish Steps. Rooms are spacious and elegant. This is THE place to stay in Rome. Cannot recommend enough!

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Wael Abul

5/5Google· Edited 4 months ago

Perched gracefully above the Spanish Steps, Hotel de la Ville delivers an experience that feels less like a stay and more like a beautifully choreographed Roman dream. From the very first moment of arrival, the check-in unfolds with effortless sophistication. The staff greet you not merely with professionalism, but with a rare, intuitive warmth—anticipating needs before they are spoken and executing every detail with quiet precision. There is an elegance in their demeanor that sets the tone immediately: refined, discreet, and impeccably appropriate. The suite itself is a sanctuary of understated luxury. Thoughtfully designed, it balances Roman heritage with contemporary comfort—plush textures, soft lighting, and a sense of intimacy that makes it both indulgent and deeply personal. Every corner feels curated, inviting you to slow down and savor the space. The spa is nothing short of a hidden jewel. Serene, cocooning, and exquisitely designed, it offers a tranquil escape from the rhythm of the city. It’s the kind of place where time softens, and every treatment feels elevated into a ritual. And then, the crown jewel—the rooftop. With sweeping panoramic views over Rome’s terracotta rooftops and historic domes, it is simply breathtaking. Whether at golden hour or under the glow of the evening sky, the atmosphere is magnetic—effortlessly blending glamour with romance. It’s a setting that lingers in memory long after you leave. The location itself is unparalleled—steps away from the heart of the Eternal City, yet elevated just enough to feel exclusive and serene. It allows you to move through Rome with ease, returning each time to a haven of calm and beauty. In every sense, Hotel de la Ville is a masterclass in hospitality—where elegance, comfort, and impeccable service converge to create something truly exceptional.