Response from the property

Kia Ora Dana, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you absolutely enjoyed your stay with us and that our team helped make your experience a memorable one. Your kind comments about our staff, comfortable beds, cleanliness, and continental breakfast are greatly appreciated and will be shared with the team. Thank you also for your valuable feedback regarding our indoor children's play area. We understand that the current setup may be better suited to older children and may not fully meet the expectations of families travelling with toddlers. Guest feedback such as yours is extremely helpful as we continually look for ways to improve our facilities and enhance the experience for families. For future visits, we would also like to mention that we have an outdoor play area which is popular with families and provides additional space for children to enjoy and burn off some energy. Thank you again for your recommendation and for highlighting our hotel as quiet, child-friendly, and great value. We look forward to welcoming you and your family back again soon. Kind Regards, Bhavya Sharma

Response from the property

Kia Ora Magda, Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us. We are delighted to hear that you and your family had such a memorable experience in Rotorua, and that Sujita, our Duty Manager, made such a positive impression from the moment you arrived. Your kind words about her attentiveness, professionalism, and ability to anticipate your family’s needs mean a great deal to us. We are very proud to have Sujita as part of our team, and we will certainly share your lovely feedback with her. It is wonderful to know that you enjoyed your room, our dinner and breakfast offerings, the jacuzzi, and the local recommendations. We are especially pleased that the breakfast proved to be a great choice for your family and that you found the variety and value to your liking. Thank you also for your generous ratings and for highlighting the comfort, cleanliness, safety, and family-friendly atmosphere of the hotel. Hearing that your stay with us was the highlight of your time in New Zealand is truly the greatest compliment we could receive. We hope to have the pleasure of welcoming you and your family back to Rotorua in the future. Thank you once again for choosing to stay with us and for recognising Sujita’s exceptional care. Kind Regards, Bhavya Sharma

Response from the property

Kia Ora Manbir, Thank you very much for taking the time to share such wonderful feedback following your stay with us. We are delighted to hear that you and your family, including the children and grandparents, had an enjoyable stay and found our accommodation to be great value for money. It is especially pleasing to know that you enjoyed the complimentary continental breakfast and that our kitchen team were able to assist promptly with your special dietary requirements, even without prior notice. Your kind words regarding our service mean a great deal to the entire team. We are committed to making every guest feel welcomed and well cared for, and it is wonderful to know that our team helped make your family’s stay a pleasant one. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you and your family back again on your next visit to Rotorua. Kind Regards, Bhavya Sharma

Response from the property

Kia Ora Madeleine, Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you and your family had such an enjoyable stay with us—especially that the kids didn’t want to leave! 😊 It’s great to know that you found the rooms, bathrooms, and shared facilities to be clean and well maintained, and that you were able to make the most of the complimentary spa pools during your visit. We’re especially pleased that our team could assist you during the unexpected change to your travel plans. Providing flexibility and ensuring our guests feel supported is very important to us, so we’re glad we could accommodate your rescheduling and enhance your stay with the connected rooms. Your kind words about our staff truly mean a lot. Going the extra mile—whether it’s helping with food, storage, or simply being available when needed—is exactly the experience we strive to create for every guest. Thank you as well for highlighting our location and nearby attractions. We’re happy it added convenience and value to your trip. We sincerely appreciate your recommendation and hope to welcome you and your family back again in the near future. Kind Regards, Bhavya Sharma

Response from the property

Kia Ora Jennifer, Thank you so much for your wonderful feedback and for choosing to stay with us again. We are truly delighted to hear that we could provide some comfort and ease following what sounds like a stressful trip. It is especially rewarding to know that the complimentary room upgrade and breakfast helped make your journey home more enjoyable and memorable. We are also pleased that you appreciated our pillow selection options and enjoyed the variety offered in our continental breakfast buffet. Creating a relaxing and comfortable experience for our guests is something our team takes great pride in, so your kind words mean a great deal to us. Thank you as well for your very high recommendation. We genuinely value your continued support and look forward to welcoming you back again for another wonderful stay in the near future. Kind Regards, Bhavya Sharma

Response from the property

Kia Ora B, Thank you for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear that you found our team to be friendly, welcoming, and attentive throughout both your check-in and check-out experiences. Your kind comments about our customer service, as well as the cleanliness and comfort of the bed, are truly appreciated and will be shared with our team. At the same time, we sincerely apologise that several aspects of your stay did not meet your expectations. We regret the inconvenience caused by the temporary heating and air conditioning outage during your visit, particularly given the cold winter conditions. While we provided portable heaters to affected rooms as an interim solution, we understand this was not the level of comfort you expected, and we appreciate your patience while the issue was being resolved. We are also sorry to learn that your room servicing request was missed. This is certainly not the standard of housekeeping we strive to deliver, and we understand how disappointing it must have been to return to an unserviced room. Please accept our sincere apologies, as we have shared your feedback with our housekeeping team to reinforce our service standards and prevent similar oversights in the future. We also appreciate your comments regarding the room décor, size, and television functionality. Guest feedback is invaluable as we continue to identify opportunities to enhance our facilities and overall guest experience. Thank you once again for your honest feedback. We genuinely value your comments and hope to have the opportunity to welcome you back in the future, where we can provide you with the high standard of service and comfort that we aim to deliver. Kind Regards, Bhavya Sharma