BM

Brenda Marino

5/5Google· 3 months ago

⭐⭐⭐⭐⭐ We had an absolutely amazing stay at this hotel! From the moment we arrived, every staff member went above and beyond to make us feel welcome. Everyone was so friendly, kind, and always happy to help. A special thank you to the wonderful housekeeping and room service ladies. They were absolutely beautiful people, always smiling, so warm, and nothing was ever too much trouble. The staff who helped us with extra towels and anything else we needed were just as fantastic. The hotel itself was stunning. Our room was lovely, the swimming pool was beautiful, and the spa pools were spotless and so relaxing. Everything was clean, well looked after, and made our stay even more enjoyable. This was truly a 10 out of 10 experience. We couldn't have asked for a better stay, and we'll definitely be back. Thank you to everyone for making our trip so special! If you'd like, I can also �⁠tailor this review for Google, Booking.com, or TripAdvisor.

1

111neila

4/5Tripadvisor· 6 months ago

This hotel is right on the edge of Rotorua & good as base for exploring the area.|It’s very close to Te Puia thermal springs & therefore there’s a bit of a pong, which you get used to eventually.|The hotel has good parking & is easy to find with a decently priced fuel station close by.|The staff here are very helpful & there are decent facilities.|The pool & hot tub at the rear are thermally heated & did look good, but we didn’t use them during our stay.|We did use the bar for drinks & eating on an evening as it was a fair walk into town - substantial portions & good quality.|The room was over the front entrance, so was busy & noisy 24 hours a day. It did keep us awake on occasions.|The bed was very comfy.|There was a fridge & drinks making facilities which were decent & we made good use of them.|The bathroom was lovely & compact with a good strong shower & decent toiletries. |The toilet was a bit close to the wall & anyone really tall might have an issue.

GJ

Gee Jay

4/5Google· a month ago

An unforgettable stay at Rydges Rotorua! Definitely make sure to book the valley view room—the scenery is absolutely stunning. From the moment we arrived, the front desk staff were incredibly welcoming and helpful, going out of their way to assist us with a massive amount of luggage and guiding us straight to our room. The highlight of the resort is easily the geothermally heated pool and hot tubs, which were pure bliss and such a special Rotorua touch. While we chose to head out into town to explore the local dining scene for dinner, the incredible amenities, breathtaking views, and warm service made this a wonderful experience. Highly recommended!

A

AnitaB4293

3/5Tripadvisor· 2 months ago

It's our first of two nights here, and after a week on the road for work, I was really looking forward to relaxing in the hot pools. I have fond memories of bringing my family here over many school holidays, so I was excited to return.|Unfortunately, the pools looks like they haven't been updated in years. One of the jacuzzis wasn't working, even after I mentioned it to staff twice. During the school holidays the place is very busy, so having only one jacuzzi operating made it overcrowded. The working jacuzzi was cracked, and the entire pool area looked tired and in need of refurbishment.|On a positive note, the reception staff were excellent. The young woman who checked me in was friendly, welcoming, and professional. Our room is comfortable, clean, and overlooks the pools, which is lovely.|The restaurant, however, was very disappointing. The food looked nothing like the photos online. Just before 7pm when we went down for dinner, around half the buffet dishes were empty or needing filling. . There was only one roast meat available (pork), and the potatoes in the curry looked like leftover roast potatoes from the previous night's dinner. Most of the desserts had run out and weren't replenished until I had asked. There was no cutlery available for the deserts and the staff seemed confused or inexperienced.|When I paid for the meal, the restaurant manager asked how it was. I gave him my honest feedback, but instead of listening, he became defensive. Even after I mentioned that I was staying for another night. He responded by saying, "Maybe you should eat somewhere else tomorrow night." I was genuinely shocked by that response. It was unprofessional and completely unacceptable from someone in a management position.|At $65 per person for a inhouse guest, the buffet simply isn't worth the price. Between the poor quality of the food and the restaurant manager's attitude, it was a very disappointing experience. The reception team provided excellent service, but unfortunately the restaurant experience lets the Rydges down....

TM

Trip.com Member

5/5Trip.com· 6 months ago

We had a wonderful time at this hotel. It is very family friendly with a pool and an excellent games room. The restaurant is great too and the hotel even has its own souvenir shop and laundry. The shower heads could be upgraded and sit higher or be adjustable, but everything else was perfect. I would stay here again.

MG

Moetatua George

5/5Google· a month ago

Room wasn't clean but it was ok. It was nice and quiet where our room was located. Easy exit and entry. Although we didn't use the pool - it was very popular with families. Wife loves Rotorua! Highly recommend.

AB

Anni Botha

4/5Google· 2 months ago

We had a wonderful stay at Rydges. The hot pool is perfect early on a chilly morning. We had the breakfast buffet and they have a wide selection of food to suit every palate. The rooms are surprisingly quiet. The staff members are friendly, helpful, and accommodating. The only negative was that we didn't have any body lotion in our room's dispenser, we asked to have it filled but they must have forgotten. It's not a big deal, just a minor inconvenience. We will definitely visit again when we are in the area.

IS

I Love Summer

5/5Google· 4 months ago

Stayed at Rydges for two nights. I believe my room was in the older building, as it looked a bit dated. However, it was very quiet at night, and the pillows were extremely comfortable. I had a great night's sleep both nights. The location is excellent, with many attractions within easy reach. The car park was very full due to the long weekend, which made parking a little challenging. The heated swimming pool was nice, but it is quite small. It was very crowded during my stay, with lots of children using it. The hot tub was enjoyable as well, although only one of them was operating while I was there. One of the highlights of the stay was lying in bed and watching the steam rising from Mario Village—it was a unique and memorable experience.