WJ

W J

2/5Google· 4 months ago

No way this is a five star hotel. Maybe once but really not kept up. The restaurants were all closed except one, the pool was closed, the gym was unattended, the lounge was closed. Some letters on the sign in the lobby had fallen off and they didn't bother putting them back on. There was a cracked window but put some panels in front rather than fixing it. The room was clean but the vent cover over the shower was coming off, the wall paper was peeling, and there was a rust spot on the tile under the sink drain. Still some nice features like the lobby with a pianist playing live music on Sunday. It reminds me of some classic stories about a great house on a decline trying to maintain the facade. Still charging five star rate prices though. I booked the hotel thinking I could relax by the pool but it's been closed for years for "renovation/repair". There could have let me know before booking it. The pool was locked but it looked like no repairs were needed or being done. They just don't let people use it, maybe to cut the life guard cost and liability or something.

YJ

Yessica Jauregui

1/5Google· 3 months ago

★☆☆☆☆ Disappointing Stay – Not Worth the Price I was very disappointed with my stay at the Swiss Grand Hotel. The room had a strong urine smell, and unfortunately the hallways smelled just as bad. The room also had no view, which made the stay even less enjoyable. One of the reasons I booked this hotel was to use the pool and sauna, but both were closed during my stay. The gym was also disappointing—it was unattended, extremely hot, and there was water dripping from the ceiling, making it feel poorly maintained. The breakfast was below average. There were very few options available, and most of the food was cold. This food wouldn’t pass quality control. The front desk staff were polite and helpful, but my experience with some of the other hotel staff was very different. As a foreign visitor, I felt that I was treated differently than local guests, which made me feel unwelcome. For example: we were asked to move from the cafe tables because it is only for consuming customers. The guy on the photo wasn’t consuming anything but he wasn’t asked to move only us. Overall, this hotel did not meet the standards I expected for the price. I would not stay here again and cannot recommend it based on my experience.

R

Rosie-holidaylover

4/5Tripadvisor· 6 months ago

The hotel public areas were stylish and expensive. The room we were in was also stylish and well appointed. The bathroom was a good size and the shower was great. The room had ample storage both hanging space and drawers. The breakfast featured both western and Korean dishes. The only real drawback to the hotel is that it is far away from the centre of Seoul and there are only a few restaurants nearby.

TM

Trip.com Member

4.2/5Trip.com· 5 months ago

Not a bad hotel. The most convenient thing about it is the 24-hour CU (convenience store), whose staff are always friendly and polite. Now I have to mention the downsides, which, to be honest, I wasn’t prepared for at all. The first and main drawback is that I was supposed to get an Executive class room. However, instead, I stayed in a Deluxe class room. Let me clarify right away: I had previously stayed at the Swiss Grand Hotel under the Play&Stay package, which means I didn’t know what room category I would be given until the very end. To make things easier for me and avoid having to check out and check back in, they gave me one standard room for the entire stay. You can imagine my surprise when I found out that my new friend, who also checked in under Play&Stay for the same dates as me, was given an Executive class room – even though she checked in later. So basically, I could have been staying in better conditions. When I received my voucher from Trip.com and saw that it listed a room like my friend’s – nothing like what I actually got – I went to the front desk. The administrator just smiled and shrugged. All he said was, 'You agreed to stay in that room.' Yes, I agreed, but no one told me about any alternatives at check-in… And the situation was NOT resolved at all. That said, I can’t say the conditions in the Deluxe Room were bad (otherwise I wouldn’t have let it slide). It was quite cozy, spacious, and overall pleasant to stay in. That said, one day, the person in charge of housekeeping apparently decided I didn’t need to take a shower, so they removed the shower gel container for a whole day (luckily, I had brought travel-sized ones with me, even though I had hoped I wouldn’t need them). Other than that, everything was fine, and even that somewhat questionable attitude from the staff didn’t ruin my vacation.

L

Lia_ph

4/5Google· 9 months ago

We stayed in this hotel as a group. It was very convenient that they placed us in one floor. The breakfast buffet starts at 7am. The menu does not change for the entire four days we were there. There are vegetarian food but halal food is not labeled. The hotel is on top of a hill. There is a 711 convenient at the bottom of the hill. There is also a convenient store in the hotel. There are a number of bus station nearby. The neighborhood is relatively quiet and not busy unlike Myeongdong or Hongdae. The rooms are spacious but not sound proof. If somebody is outside the hallway, you can hear their footsteps. I appreciate the heated toilet seat especially during the cold season. On our last day of stay, o noticed that they took all the towels and replaced them with face towels. I inquired and I was told that due to the number of guests that they ran out of towels. I explained that this is unacceptable and eventually they were able to give one decent towel. The hotel does not practice yet sustainable practice for towel use. There are light switches beside the bed that makes turning off lights accessible. Initially, I thought they dont offer tea or coffee in the room but apparently its just stored in one of the shelves near the fridge. There is a television but i wasn't able to check if its comnected to streaming service. The wifi inside the room is decent. The hotel offers foreign exchange to its guests.

CR

caesa rien

5/5Google· 5 months ago

i love thisssss place, everything was magnificienttttt. i just wondering someday i had a trip to korea again and i'm gonna lived for an few days in this hotel againnn, LOVEE IT SOO MUCH. this hotel kept so many memories by my own, my friends, and etc. with AWMUN too

TM

Trip.com Member

3.2/5Trip.com· 4 months ago

Nice and comfortable hotel with spacious rooms and friendly staff. The property feels a little old-fashioned and some areas could use updating, but it is clean, quiet. Also location is far from downtown.

JS

Jerry Smith

3/5Google· 5 months ago

For context - Attended the Asia World Model United Nations held at the Hotel and conference center; Conference block-reserved rooms. Room services were minimal, basically just made the beds and gave new towels. Sometimes they replenished in-room ordered coffee/tea, sometimes they didn’t. Basically no toiletries provided (1 shower cap and 1 bar of soap). We had 3 staying in our room and had to contact room service everyday to request 3 towels because they just kept giving us 2 even though we used 3 and obviously had at least 3 people because we had them provide an extra fold out bed beyond our 2-person bed. They didn’t even take all our trash away during the “room servicing” on our second day, despite us leaving it sitting neatly on the floor next to the over-filled trash can. Our shower has some issues. The water temperature would vary between tepid and scalding hot without us actually changing the facet. It seemed to cycle through rapidly heating water and quickly running out/low on the heated water and repeating this cycle every 2-3 minutes. My overall impression of the facility is it used to be a prime venue for conferences but now is just a second-rate venue (several floors of the convention center appeared completely closed - lights were off, doors locked - and I didn’t see a whole lot of non-conference guests). Decor is a bit outdated throughout the hotel. I fear this venue’s glory days have passed. It is within walking distance of restaurants and shopping, so that was nice. There is a coffee bar inside the hotel. There also appears to be 2 restaurants in the hotel, but I never saw either open (my wife says one is operational and the other is closed down). The hotel did provide a buffet breakfast (which I never ate) everyday so I suppose that could be true. The conference center catered buffet style lunches and dinners. There was a wide variety of mostly sea foods provided, which wasn’t bad. However, other foods were of mixed quality (consistently over-cooked beef, cold “hot food”). There were very nice jumbo monitors in the conference rooms. However, the acoustics were pretty bad. I’m not sure if that’s because of the quality of the conference center’s A/V system or the A/V techs running the system not having calibrated it well. This was a rather unimpressive stay, especially given the venue’s potential.