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LizzieG

5/5Tripadvisor· a month ago

Had an excellent 5 night stay here on our arrival into Seoul and on our first ever visit to Korea! The hotel’s location is excellent, within a 5min walk of 2 different metro stations as well as walkable to 2 of the city’s palaces, the Cheonggyecheon Stream and shopping in Myeongdong. Despite the central location the hotel is set one road back from Nandaemun-ro and City Hall, meaning it is surprisingly calm and quiet. |The hotel’s public spaces are large and grand, although it would be nice if there was a bit more seating in the lobby (the only seating is near the check in desks, and these were usually taken). We had breakfast in both the club lounge and the main restaurant. The selection is much better in the main restaurant (unlike many Asian hotels where the buffet is just as good and diverse in the club lounge) but is of course much busier and not as relaxing. Coffee in both is poor (weak machine coffee) and we bought coffees daily from the Deli on the lower ground floor as these were much better quality. |We used the hotel gym and pool several times and these were both excellent, the gym was spacious, immaculate and very well equipped. The pool was very popular with families when we visited which was fine for us with our daughter but maybe not the place for a quiet relaxing swim! |The service was the best we had in any hotel in Korea - I reached out to the concierge prior to our visit to try to arrange to play tennis somewhere in Seoul during our stay - Ping was super helpful in providing several options and cost breakdowns for me to choose from, and this was helpfully followed up and booked by Tom. Then on our arrival I was greeted in person by Tom who provided a lovely written pack with all the booking information on it for my lesson, along with detailed taxi directions. Following my lesson I received some lovely chocolates in the room. Our daughter also received a lovely note and snack pack during our stay which she loved.|It was a great start to our time in Korea and we hope to return one day!

TM

Trip.com Member

5/5Trip.com· 4 months ago

Top notch service worthy of a 5 star hotel. Only stayed there for 1 night so cant comment much on the facilities, but the entire hotel's ambience was very good. We also ate breakfast at their Westin club lounge at the top floor and it was very nice as well. Food was fresh and good, and service impeccable. Best part was the service - courteous, helpful, and friendly staff that helped us to book the bus to the airport. 10/10 would stay there again if I ever go back to Korea.

AC

A-C-J-A C.

5/5Google· 3 months ago

We had an exceptional stay at the Westin Josun Seoul. From the moment we arrived, every staff member made us feel genuinely welcome. They were attentive, courteous, professional, and always willing to help with a smile, making our stay truly enjoyable. The room was spotless, comfortable, and very well maintained. The hotel's location is excellent, with everything easily accessible. Having the Lotte Department Store just around the corner was incredibly convenient for shopping and dining. Breakfast at the Aria restaurant was another highlight of our stay. The buffet offered an impressive variety of fresh, high-quality dishes, with plenty of choices to suit every taste. Overall, the outstanding service, immaculate accommodations, delicious breakfast, and unbeatable location made this a memorable experience. We would definitely stay here again and highly recommend the Westin Josun to anyone visiting Seoul.

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Rick S

5/5Google· 3 months ago

Absolutely a fantastic hotel to stay. It is centrally located that will enable you to go anywhere on foot within minutes. The service provided by staff is a top-notch. Highly recommended to anyone who have plans to visit Seoul and have the ability to explore all of the major attractions and restaurants with ease.

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josef_travels

5/5Tripadvisor· a month ago

What a wonderful experience. In the middle of a busy city the hotel is a quiet place of residence. It was great for our week of meetings and events. The staff made sure we were heading to the right address. Helped us with reservations. And took care of every need. From the first meeting at the door with Jackson - who went out of his way to escort us through check in He was there when we checked out and again was amazing. If you have time the breakfast buffet is startlingly diverse by culture as well as beautifully curated

FA

Frédéric Avot

5/5Google· 5 months ago

After countless stays at The Westin Josun Seoul, I can sincerely say this hotel continues to define what true hospitality should feel like. Every visit feels like coming home, and that is entirely thanks to the extraordinary people behind the experience. From the moment you arrive, the reception desk, concierge team, lobby managers, executive lounge staff, spa and pool teams, absolutely everyone delivers service with warmth, elegance, professionalism and genuine care. What makes this hotel exceptional is not only the beautiful facilities and refined atmosphere, but also the consistency of the human touch throughout every stay. A very special mention to Lobby Manager Max Oh, whose kindness, attention to detail and heartfelt hospitality perfectly represent the spirit of the hotel. Receiving such thoughtful communication before my arrival once again reminded me why I keep returning year after year. The team truly makes guests feel valued, recognised and at home. The Executive Lounge, where you are welcomed by Patrick and the team, remains one of the finest in Seoul, calm, attentive and impeccably managed. The concierge team with its highly professional members is always, available, smiling, welcoming, proactive and resourceful, the spa and pool are maintained to perfection, and every interaction reflects a culture of excellence and sincere service. Luxury hotels can offer beautiful rooms, but very few create emotional loyalty. The Westin Josun Seoul achieves exactly that. I have stayed here so many times that I honestly cannot count anymore, and yet every return feels special. I am already looking forward to coming back again next week. Thank you to the entire team for continuously setting the benchmark for hospitality in Seoul.

DK

David K

5/5Google· 5 months ago

Terrific experience at this hotel. Amazingly attentive and thoughtful service from all the staff, but particularly from Ping on the concierge team. The hotel facilities from the sauna to the club lounge were well maintained and staffed, adding to the full service experience of the hotel. The room was a little dated but still very comfortable and had all the amenities we needed. Conveniently located to shopping, food and transit. Would highly recommend!

TL

Tim Lee

5/5Google· 9 months ago

I think The Westin is the oldest hotel in Seoul, but the facilities were beautiful and well maintained. The breakfast buffet had excellent offerings and kept us very satisfied. The gym facilities were clean and had plenty of equipment. Unfortunately, I didn't get a chance to try out the sauna and swimming pool, but definitely looked great. As other reviewers have mentioned, the highlight of The Westin is their outstanding service. Everyone we engaged with was warm, welcoming and always helpful. I definitely would return to The Westin and enjoy the 5 star facilities and service!