Response from the property

Dear Guest, Thank you so much for your review. We're thrilled to hear that you enjoyed your stay and appreciated the room, the air conditioning, the terrace, and especially our breakfast. It's great to know that our staff made a positive impression and that you found the bus connections convenient despite the distance from the town center. We’d be honored to welcome you back, especially during the exciting time of the Palio. Best regards.

Response from the property

(Translated by Google) Dear Guest, We sincerely thank you for your kind words. We're delighted to hear that our service met your expectations and that you appreciated the helpfulness of our staff, who are always ready to lend a hand to make your stay as pleasant as possible. Thank you for recommending us; we're truly delighted to hear you had such a positive experience. We hope to welcome you again in the future. Kind regards from the entire team. (Original) Gentile Ospite, la ringraziamo di cuore per le sue parole così positive. Siamo felici di sapere che il nostro servizio sia stato all’altezza delle sue aspettative e che abbia apprezzato la disponibilità del nostro staff, sempre pronto a dare una mano per rendere il soggiorno il più piacevole possibile. Grazie per aver consigliato la nostra struttura: ci fa davvero piacere sapere che ha vissuto un'esperienza così positiva. Speriamo di poterla accogliere nuovamente in futuro. Un caro saluto da tutto il team.

Response from the property

Dear Mr. Abdullah, Thank you for the kind words towards our staff, we really do try our best to make the guests feel welcome and comfortable. We are sorry to read though, that you described in several sentences how the hotel was not up to your standards (even though none of these complaints ever made it to the reception desk), but was so short in your words as to how the hotel was helpful: We clearly remember that we waived the modification/cancellation fee when you changed the check in date 24h before (when the email clearly stated that it’s a 72h modification or cancellation policy). We also assigned you, as per your persistent request, a double use single room with a balcony, with no extra charges. Your room fee only included a single room and breakfast. Last but not least, one of our main concerns is the cleanliness. We ASSURE you that rooms are provided with fresh linens and towels, but again, we would have been happy to help you, had you expressed your concerns at the reception desk. We thank you for taking the time to read our reply and we wish you all the best. The staff, Hotel Anna

Response from the property

Dear Guest, Thank you for taking the time to share your feedback. We’re truly happy to hear that you appreciated our staff, the comfort of the beds, and the value for money. We’re aware that some parts of the structure may feel a bit dated, and we’re continuously working on improvements to make our guests’ stay even more pleasant. We hope to welcome you back again in the future! Warm regards, The Staff