LA

Leslie Angevine

5/5Google· 4 months ago

We had an amazing stay here! Super beautiful hotel with private onsen in our room! The rooftop had an amazing view of the mountains and the staff here were so friendly and kind. We had an amazing dinner that really was the highlight of the trip! The staff was also so kind to help us with our buses and trains as well! Highly recommend!

FR

Freeman Ren

1/5Google· 3 months ago

I rarely leave negative reviews, but this was by far the most disappointing hotel experience I have had in Japan. The biggest issue is the significant gap between the hotel’s advertised images and the actual condition of the property. The online presentation creates the impression of a premium hot spring ryokan, but the reality is very different. The entrance area, access road, and parking lot were poorly maintained, with overgrown vegetation, cracked pavement, and visible signs of neglect. The overall first impression was far below what I would expect from a property charging more than JPY 40,000 per night. The hotel also appeared severely understaffed. The “reception” consisted of a small table with a bell and a telephone. During the morning, I passed by multiple times over approximately 40 minutes and never saw a staff member present. Despite ringing the bell repeatedly, no one responded. The condition of the room and facilities was equally disappointing. Wallpaper was peeling, bathroom amenity containers were heavily worn, and many facilities throughout the property showed obvious signs of age and deterioration. The provided yukata was heavily worn, covered in pilling, and had a strong musty odor, as if it had not been dried or stored properly. This was completely unacceptable for a hotel at this price level. I also found water already inside the electric kettle when I checked in, which raised hygiene concerns. Although the room included a balcony, a large air-conditioning condenser unit occupied a significant portion of the space. When the air conditioner was running, the heat and noise from the unit made the balcony practically unusable. The room also featured a private onsen bath. However, because the bath was located inside the room, the entire room was filled with the strong and distinctive odor associated with hot spring water. While some guests may not mind this, I found it unpleasant and it significantly reduced the overall comfort of the room. The food was another major disappointment. For a ryokan advertising breakfast and dinner as part of the experience, the quality was far below expectations. The only consistently hot items served were rice and miso soup. Even more surprisingly, guests staying multiple nights receive virtually the same breakfast and dinner every day with little or no variation. What disappointed me most was not only the condition of the hotel, but also the attitude of the staff. Rather than acknowledging legitimate concerns, responsibility was repeatedly shifted onto the guest, and communication was handled in a confrontational and unprofessional manner. One comment I frequently saw in reviews before my stay was: “The entire hotel gives the impression that operating costs have been reduced to the lowest possible level.” Unfortunately, after experiencing the property myself, I find that description accurate. Considering the room rate of over JPY 40,000 per night, the overall experience fell far below expectations. In my opinion, this property is severely understaffed, poorly maintained, and offers extremely poor value for money. I would not stay here again and cannot recommend this property to other travelers.

FM

Fukakusa Massashi

3/5Google· 10 months ago

I recently stayed at this hotel and was truly impressed by its overall beauty. The architecture and interior design have a unique charm, and the private onsen was undoubtedly the highlight of my stay—peaceful, relaxing, and offering a wonderfully intimate experience. However, it’s clear that the hotel is showing its age. Some areas could benefit from renovation or better maintenance to match the elegance the property aims to convey. Additionally, while the staff were polite, it was evident that they need more training to provide a smoother and more professional level of service. With a few improvements, this hotel has the potential to be outstanding, especially given its beautiful setting and the fantastic private onsen experience.

ZH

Zac Hawkes

5/5Google· 7 months ago

This hotel was amazing! Incredible value for money and we would definitely stay again. Honestly, we were a little skeptical at first as we had read some very negative comments, but everything here was wonderful. Best hotel dinner we had in Japan in 2 months and such spacious rooms and incredible service from the warm and sweet staff! Don’t hesitate to book this hotel, it’s a fantastic experience.

L2

Lucky 2__3

5/5Google· 3 months ago

Clean hotel with onsen in the room. However,the smell of the onsen did not reach the room due to a two-door system. The staff was very kind and helpful.

LB

Lavinia Baboi

1/5Google· 11 months ago

I booked this hotel based on great pictures and excellent reviews on Booking.com, expecting a comfortable base to explore the area. Unfortunately, the reality was shockingly different. **Major Issues:** - The hotel is desperately overdue for renovation - easily twenty years behind schedule - Holes in the carpet, peeling and stained wallpaper - Aged, worn-out facilities and amenities - Staff were unhelpful when we raised concerns - Found a dead cockroach on the wall and a live one in the bathroom - No bar or restaurant available in the evening unless you book 2 days in advance. Sometimes "too good to be true" really isn't true at all. The good reviews must be a scam - this is a horrible hotel. We left the following morning rather than stay our planned duration. An expensive and disappointing lesson learned.

PP

Pheeraphol Patanapogsagone

2/5Google· 11 months ago

The room is a bit old. I booked 3 beds room and they still charge kid 9 years old same price as adult which is unfair price. Breakfast is like I am staying in vegetarian hotel. No meat at all. My kid had nothing to eat. No juice provided. No milk and cereal provided. You should consider somewhere else. Last thing some bugs in room and mosquito.

MG

Melchior Galea

1/5Google· 10 months ago

Avoid at all cost. Entire hotel is in a very bad state and needs a big revamp. The bathroom connected to the onsen bath smells like rotten eggs, which fills the entire room with an unbearable odor. We changed accommodation immediately.