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WhitlamH

4/5Tripadvisor· 2 months ago

This was our third stay here, the location is great with so many dining and shopping options, you are spoiled for choice. Yes you are in Kabuchiko and you do need to keep an open mind to everything that goes on but it's safe, I've been out jogging in the 6am without feeling worried. The hotel staff are very friendly. Yes the rooms are small but clean, it's not unusual to have small rooms in Tokyo, recommend the twin room and there are some very large twin rooms which we were lucky to have allocated to us during one visit. The bed linen is changed every 3 days but fresh towels and bins emptied daily. Yes its a bit noisy on the lower floors but you get used to it, the views are amazing from the higher rooms. It's getting quite pricey for what you get but it's just the market and would recommend this hotel.

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W K (KW)

5/5Google· 2 weeks ago

Fascinating hotel with over 18 flrs with GODZILLA themed merchandise everywhere. The reception is on the 8th flr. Be prepared to queue for the lift during busy times. The lobby is huge, machines to help you check-in and out. The staff are quite helpful although check-in can be slow as they ask you to join as a member. The location of the hotel is in Shinjuku, near restaurants, bars and entertainment. The lifts require you to scan the room key before it will recognise you are move. The rooms are quite spacious with a kettle and fridge and TV. Clean bathroom and bedroom area. The USB adapter in room wasn't working but they quickly gave us an alternative us. Good service, decent room size, water machines on each flr, air con, quiet, solid bed.

TM

Trip.com Member

4.2/5Trip.com· 3 weeks ago

Great Location and very convenient. Walking distance to train station Lots of eateries and shopping around the hotelRoom is consider spacious for Japan standard Toilet is split from bathing and it comes with bathtub. Toilet light is little dim hotel provide sleeping shoes, tooth brush and towels. Room is clean but it only clean the room every 3 days. And towel can be changed daily. No bell for the roomStaff speaks very good English and very helpful

JG

John St. Germain

4/5Google· 4 months ago

Great location for trips to explore Tokyo. We were super bummed that the Godzilla head observation deck was closed while we stayed. The rooms are clean and tidy, but kind of a maze to navigate initially, especially when walking there and trying to find the lobby. There was only a microwave in the lobby so not super convenient for food heating if you need a late night snack. 7-11 nearby with plenty of essentials. The Godzilla exhibit seems like an afterthought an could have been better. They forgot to give us breakfast tickets during check-in so I dinged them for that. There isn’t a real restaurant in the hotel, but they team up with the Sizzler to deliver affordable and tasty options for breakfast. The view from our room wasn’t very good, but that’s okay.

MM

Mohammed Maswadeh

5/5Google· 2 months ago

Hotel Gracery Shinjuku was a great hotel to stay at for my 10 year wedding anniversary. The area it’s in has so much to do, being in Kubichiko. It’s very convenient sharing the same building as a 7/11 but even if it didn’t, there are plenty of combinis within a 2 minute walk. Plenty of restaurants too. The hotel itself was very nice. The staff were very pleasant and the check in/ check out process was very straightforward. I ended up having a medical emergency and the front desk not only called an ambulance for me, but the hotel manager stayed with me and translated between myself and the paramedics. They did a phenomenal job and I felt very well taken care of. The room itself was very nice. It had a Japanese style wet room which was our favorite. The bed was very comfortable and since we were on the 17th floor, we had a very nice view. The hotel had a coin laundry room which was perfect for our long stay. Overall it was a great time here and I would highly recommend this hotel for visitors.

ML

Marc Leach

5/5Google· a month ago

We ofcourse researched heavily into the right hotel for our first Japan trip, so we picked here. And honestly, we were extremely sad when we were leaving it! Gracery has lots of fun Godzilla themed stuff around the hotel, including the big Godzilla head (terrace was closed for us). Yes, the rooms were small for two people, but we managed fine. It was super comfy and was well kept. We were on the 19th floor which was quiet and had an awesome view. The staff were incredible, especially in the bar and the dining at Sizzler. The breakfast was one of the best spreads I've ever seen. A handy location to Shinjuku station which was a short walk. While the surrounding area itself may not be the most family friendly, especially at night, it was buzzing. With plenty of combinis, bars and restaurants about the place. When the day comes where I finally go back to Japan, I will definitely stay here again!!!

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Яна Яна

5/5Google· 4 weeks ago

We stayed in a room on the Godzilla floor. The atmosphere and view from the window were amazing. The bathroom was a little dirty (there was hair hanging on the wall, probably from previous guests). Otherwise, no complaints. I would also like to mention the varied and delicious breakfast.

C

Chi

5/5Google· Edited a week ago

Pretty much perfect for what I was after this trip. The rooms are clean. The showers are great. The location is perfect for me. It's a quick 7min walk to Shinjuku station, which has many connecting train lines – The JR Yamanote line, the AirPort Express line is also here. Very convenient. Loads of places to eat to around the hotel too if you're hungry late at night. The 7-11 below the hotel on the ground floor is also super convenient. The staff is also very helpful. Glad I booked this hotel.