Hotel Messner

PF

Pauline Fox

2/5Google· 5 months ago

The hotel is located close to Basilica Salute, a really easy walk, where you can catch the water bus to other locations. Check-in for the hotel is around the corner, and the foyer is lovely. WiFi is available in the foyer. The room I stayed in was outside, 100m down the lane, and around another corner. The bed is a small double bed (two singles pushed together) and it was clean and surprisingly comfortable. Bathroom is tiny, and wear your shoes - there are some water leaks. The shower drain was not able to handle the volume of water (possibly okay if you only use a trickle) and the floor was flooded. Room could use and upgrade, it's very shabby genteel. If you freak out at a less-than-pristine room, do not go here. However, given that is was Biennale, space to stay was at a premium. It was okay for the price - secure, bed was clean, private, and good access. You wouldn't want to stay in the room as your holiday, but if you just want to sleep, pretty good.

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X6888AMnancyg

1/5Tripadvisor· 4 months ago

Absolute dump. Room was down the street from the hotel. No tv, internet, a/c. Mold everywhere, ripped window screens. Dirty. No closet. We reserved twin beds and winded up with a king size bed and a sofa bed. The mattresses were no thicker than what's on a rollaway bed. When asked about tv/internet clerk said tech would be in the next day. He said that to keep us off his back. Staff not very friendly. Lied about everything. You need to be in the hotel to get internet. Website is very deceptive. Nothing in it is true. The only good thing was the location. While there, many people walked out and wanted a refund. What a disgrace.

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judyk545

1/5Tripadvisor· 4 months ago

If I could give a zero rating, I would. The most disgusting hotel with an equally disgusting manager. Their website is completely misleading as to their amenities & services offered. Pictures of their rooms on their website is so far from the truth. Rooms are dingy, dark, small & extremely old. Hotel is in need of a complete makeover. They offer in their rooms a safe & coffee machine. No such thing. No amenities like tissues. No concierge service whatsoever! Rooms are on the first floor (no lift) & when we asked for someone to take our suitcases upstairs, we were told to do it ourselves by the hotel manager. He said he couldn't do it because he was sick....he then proceeded to leave the hotel & left us standing there with our luggage! On other occasions when we asked him where the safe in our room was, he made out like he couldn't speak English & would turn his back on us & pretend to be busy at his computer. He was like Basil Fawlty in Fawlty Towers, except he wasn't funny. He should be sacked immediately. His male offsider was just as incompetent. He didn't speak a word of English although their website says they speak 4 languages. He could have been Manual from Fawlty Towers!! Website shows a gym, no such thing. The only redeeming feature was the lovely lady who worked part time at the front desk, the restaurant & the position, but there are much nicer hotels in Venice. Don't be fooled by Hotel Messner Palace as it is barely a 1-star hotel, who blatantly lie on their website about their amenities & show misleading room photos that are nothing like their real rooms. Please stay elsewhere.

TM

Trip.com Member

3/5Trip.com· 2 years ago

Reasonable price, canel view, good view, easy to access to the town, nearby food and many restaurants, easy to many luxury shops and local shops, will not come back again, hotel has hot water, big room and thin blanket

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181pikid

1/5Tripadvisor· 4 months ago

This is my first review. I feel compelled to show up here. The Mess... ner... Really quite awful. My partner hadn’t read the reviews before booking, which in hindsight feels less like an oversight and more like the first act of the demise of our relationship Our "Delux Double Garden View" was 2 single beds pushed together. The mattresses kept sliding apart during the night, creating a ravine between us that lead to many bruises due to the exposed metal frame. The TV remote had no batteries, which was probably a mercy, because I did not want to touch it with bare hands. Everything in the room had a faintly sticky quality, similar to when I once hosted a children’s party. The carpet was in shocking condition, with several ominous stains I chose not to emotionally engage with. I’m not remotely OCD, but I found myself trying to operate the room using as few fingertips as possible. The shower was so small I wasn’t sure where one was meant to stand. I am 5’2” and built like a Victorian orphan, so if I was struggling, I can only assume taller/wider guests shall have to shower in instalments. The room was dark, though thankfully we appeared to have landed one of the less fragrant options. I briefly saw into the room opposite when housekeeping had the door open, and it absolutely reeked of cigarettes — like someone had been chain-smoking through a divorce in there since 1997. I’ve included photos of our garden view, by which I mean a concrete wall. And, yes, that is someone’s old T-shirt outside, presumably abandoned during a previous guest’s escape attempt. Need to get up early? Forgotten to set an alarm? Fear not. The Messner thoughtfully provides the melodic industrial soundtrack of large bins being emptied for several minutes anytime between 8 and 9am. Nature’s wake-up call, if nature worked for waste management. Planning to disconnect from the world? Again, The Messner has you covered: no signal and no Wi-Fi in the rooms. This was especially enjoyable while I was awake until 5am with an illness I am choosing, legally and spiritually, to believe was unrelated to the hotel. Other highlights included:|- A brave attempt to paint over mould in the bathroom|- Grouting the colour of despair|- A large crack running down the door frame, adding a lovely “structural uncertainty” feel|- Only one key card per room, presumably to encourage couples to develop trust|- A 0% chance of natural light|- A bowl of loose lightbulbs in the foyer, which may have been for guests, maintenance, or part of a conceptual art piece entitled Hope Has Left The Building My advice? Make sure you and your partner has a sense of humour and pretend you're there for research.

JH

Jan Hejret

1/5Google· 5 months ago

I wish I had seen other Google reviews outside of Expedia. Cannot understand how Expedia has this well rated. Room was tiny, mattresses old and used, sheets thin, stale room smell to match the wall and carpet stains. Restaurant also would not recommend. Anywhere but there for food. Restaurant service seemed like we were bothersome more than anything.

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Thirssawan Tisa

1/5Google· 6 months ago

The staff was not friendly, and there was no proper service. For the price I paid, it was almost like a 4-star hotel, but I got nothing. Just a small room with a bed there wasn’t even space to walk. The bathroom was irregular and poorly designed. There was almost nothing. There was no gym, even though it was shown in the pictures. I was really upset, and the phone service didn’t help me at all.

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Ashish

1/5Google· 6 months ago

In all honesty I never really go out of my way to leave a review. But this hotel has to be something out of a horror movie, and thats an understatement, I wish I was exaggerating when I say that the stains on the floor and bedsheets could have started a whole new ecosystem in the room. When we checked in, I genuinely couldn't stay longer than 25 minutes, and immediately booked an airbnb somewhere else. The ac was not only broken, but covered in cobwebs. The cleanest part of this place was the bottom of my sneakers after walking 30 mins from the train station. Please save yourself the time/energy/effort and most importantly save your trip in Venice and look elsewhere. Take care of yourself