San Marco Palace

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ej1214

2/5Tripadvisor· 2 months ago

We stayed here as a family of 5. 2 adults and 3 children for 3 nights. (Children aged 11, 10 and 7). We stayed in a family suite. |Although the rooms at first glance looked clean it actually wasn’t and the air quality was a real problem for us. It felt quite suffocating and stale. My daughter was on the sofa bed and the moment she was showered in pjs and in bed she wouldn’t start coughing through out the whole night and her sinuses completely blocked up. She was itching a lot on her body and her throat was hurting. It was 3 am one night when she finally managed to stop coughing and get some sleep (she’s 11). Each night I had to ensure she had an antihistamine and sleep with all windows open (which meant a lot of mosquitos) and she ended up coming into my room and slept in the bedroom with me. My husband and i had headaches each night and I got quite itchy too. My so coughed a little at night.|It lead me to think the potential of dust mites.|I have never been one to complain about pillows as I’d happily sleep without them however the pillows were so hard and uncomfortable. The Mattresses wern’t the best either. |I asked for something to stop the mosquitoes and they said they would do something but never did. All you read/see on the reviews is correct. On the stairs each floor has huge bags of dirty and clean bed linen taking up the space all in a closed and confide space. They charge 3 euros for a bottle of water which for a 4 star hotel I would actually expect a complementary bottle of water each day which in my experience is the norm. Breakfast wasn’t great either. Nothing is fresh. The fruit is all soaked in syrup as if it’s come out of a tin. No whole fruits. |Bread isn’t fresh either just sliced foreign bread that they use for toasties. |Coffee is awful.|They made us feel a bother at breakfast because we were 5. They were trying to cram us on 2 very small tables that wouldn’t fit more than 4 on and although there were about 15-20 free tables they wouldn’t let us join three tables together that were already free and by each other but separated they didn’t want use to join them up and said this was a problem and tried to seat us separately. On the last day /morning I put my foot down and said no and joined the tables so we could all sit together comfortably.|At the end of the stay they didn’t ask how our stay was so I didn’t bother giving any feedback. |We certainly won’t be staying here again!

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Colin Newland

5/5Google· 5 months ago

We stayed in a suit on the 5th floor :-) Check in only took 3 minutes. Breakfast was acceptable. The location is 2nd to none. We plan to rebook here on our next visit.

TM

Trip.com Member

5/5Trip.com· 2 years ago

Great location. They use antique door key, not easy to open/ lock door. It’s got everything we needed, except no electric water kettle or coffee machine. Sofa bed, very springy. Mattress was a bit hard. Otherwise, no complaints. Breakfast was included and it was ok. Took Gondola boat ride which was parked right next to the breakfast cafe.

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Nghia Ha

1/5Google· 4 months ago

No wifi connection, very bad service, receptionist giving bad attitude vibes and energy! Room was awful and disgusting! Mold on the floor, bugs on the bed! Lobby giving 4-5 star hotel room giving 1-2 star motel. Definitely not recommended!!! The only thing that is good is the location.

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Ciprian Stoian

5/5Google· 9 months ago

We made a great choice booking a family room at Hotel San Marco Palace! The room was spacious and very clean. The staff were all extremely nice and considerate, which made our stay even more enjoyable. The hotel also has its own restaurant, and we were pleasantly surprised by the reasonable prices considering the quality of the food — everything we tried was delicious! Service was excellent throughout. Highly recommended!

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Rodney Lee

5/5Google· 3 months ago

Excellent location, rooms, and service. Very pleasant stay, and central to all hot spots.

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TommyH1279

5/5Tripadvisor· 10 months ago

Perfect location just off saint Marks square we stayed in a junior suite which was big if a little dated. The breakfast was lovely. Continental and bacon scrambled eggs and sausage. Good start for the day. Staff were lovely and stored our luggage at end of stay.

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Christopher Smith

4/5Google· 11 months ago

Amazing location within minutes of attractions, restaurants, museums, gondolas, and water taxis. Breakfast was good but felt crowded but has an amazing view of a canal. The room was small but clean and well maintained. Staff were accommodating.