AF

A. Fatony

5/5Google· a month ago

Returned for another stay at Eastparc Hotel Yogyakarta, and it remains a fantastic option for a family getaway. The hotel’s signature warm hospitality and cleanliness are as reliable as ever, and I was genuinely excited to see the impressive new upgrades in the playpark area. It’s clear that management is continuously investing in improving the facilities. However, as a returning guest, I was quite disappointed by the recent change in policy regarding the theme park attractions. During my previous stay, most of these activities were complimentary for staying guests—which was one of Eastparc’s biggest unique selling points. Now, many of the rides require individual extra payments, and the prices feel quite steep. For a family traveling with 2 adults and 2 kids, paying per person for every single attraction adds up very quickly and can significantly inflate the total cost of the stay. I strongly suggest that hotel management reconsider this approach and offer a more guest-friendly, win-win solution: Family Add-On Pass: Introduce an optional bundled pass (e.g., covering 2 adults & 2 kids) at a reasonable flat rate for hotel guests. Continuous / Day Pass: Allow unlimited access during the stay for a single extra fee rather than charging per ride per person. Eastparc is still an awesome hotel, but restoring a sense of value-for-money regarding the playpark facilities would make the experience truly top-notch again. Hope management considers this feedback!

FR

faldi rifky

3/5Google· a month ago

This was our first time staying at Eastparc Hotel Yogyakarta. Overall, it was an okay experience, especially for the kids, but I don’t think we would stay here again. We stayed in a Deluxe Twin Room. The room was quite comfortable, but unfortunately the twin beds couldn’t be joined together, which was a bit inconvenient for us as a family. We chose Eastparc mainly because of the kids’ facilities. We already knew that some activities would have additional charges, but we honestly didn’t expect that many of them to be paid separately. The prices were also quite high for some activities, so that was a little disappointing. The other facilities were pretty good and the kids still enjoyed their time here. Breakfast and the food were just okay for us, nothing really stood out. It was nice to experience Eastparc once and see what the hotel has to offer. But for the overall experience and value, I think there are other hotels in Yogyakarta that would suit us better next time.

NT

nurdi than

5/5Google· a month ago

For 3 stars Hotel this one is the best, the Rooms & Breakfast are okay. But what impresses me are the Facility especially for kids, they really have everything to compete with the 5 stars Hotel. And the best here are the service! Rarely i find such an accomodating & amazing service from all the staff, waitress to Security. I never writes hotels review but this one really good. Dont hesitate to spend ur night here with kids & Family. Would give the service 6 stars if available. Ps. The room also provide with extra mattrass, for free! Would definitely coming back to this one. Thank You!

TM

Trip.com Member

4.2/5Trip.com· 5 months ago

We’ve spend 3 days 2 night, the hotel policy is free breakfast for 2 adult and 2 kids below 6yo, if your kids above 6yo, they will charge 115k (IDR) additional. The attraction its okay, for aquapark is not available for adult who have weight over 60kg. Most favorite rides is required payment (not free). WiFi cant be use on hotel room (we stay at room 609). Overall experience is “Ok”.

D

drk1206

5/5Tripadvisor· 9 months ago

We had a great stay at Eastparc Hotel Yogyakarta, especially as a family with a young child. The hotel clearly positions itself as a theme park & water park resort, and it truly delivers on that promise. The property is very spacious and feels more like a full resort rather than a typical city hotel. Even though it is not located on a main road, the scale of the land and the facilities make it feel like a destination on its own. They are even building new attractions, which shows strong long-term commitment to the concept. We stayed during high season, so only a twin-bed room was available, but it was still comfortable and workable for a short family stay. We appreciated that they provided plenty of towels, which is very helpful when staying with kids who spend a lot of time in the water. However, the towel quality could be improved, as they felt a bit thin and lower-grade for a hotel in this category. A nice touch was the complimentary bakpia in the room, which made the stay feel more personal and welcoming. The food, however, was rather average and tasted quite flat. It felt like the hotel puts most of its investment and focus into the theme park and attractions, so the dining experience does not yet receive the same level of attention. One downside was the queue system at one of the attractions, which caused some frustration and led me to file a serious complaint with management. To their credit, the management was responsive and cooperative, and they followed up within the agreed timeframe, which showed professionalism and accountability. Overall, this is a fantastic family-oriented hotel and a great choice for travelers with young children who want more than just a place to sleep. With some improvements in food quality, queue management, and room amenities, it could easily become one of the best family resorts in Yogyakarta.

AH

Adhi Hutama Habibi

3/5Google· 3 months ago

For returning guests, please manage your expectations if you’re planning to stay at Eastparc again. Several attractions that used to be complimentary are now charged separately, including the ATV ride, kids train, Ferris wheel, and carousel. Learn from my mistake. I only found out about this after arriving at the hotel. Had I aware beforehand, it might have been a dealbreaker for me when choosing where to stay. For me, Eastparc’s biggest advantage has always been the variety of family-friendly activities available in one location, not just the waterplay area. If I were only looking for water activities, I would probably choose a hotel near Waterbom Bali instead. The combined cost of a hotel stay plus a family ticket to Waterbom Bali can actually way more affordable than staying here and paying separately for multiple rides. What made Eastparc special was the convenience of having many different attractions included within the hotel experience. Unfortunately, now that many rides require additional payment (payment per ride). I feel that part of its unique value proposition has been reduced. This change will definitely make me think twice before choosing Eastparc again for our next family vacation. That being said, I would like to give credit where it’s due. The service remains excellent, staff are consistently friendly, helpful, and very responsive. The hotel itself is still clean, well-maintained, and enjoyable for families. My feedback is specifically regarding the changes to the attraction pricing, as this was one of the main reasons our family chose to stay at Eastparc in the first place.

AS

An Nisaa Rambu Sayekti

4/5Google· Edited 3 months ago

First stay, poor first impression. But great recovery and a happy stay. This was my first time staying here, and honestly, my first impression was disappointing. I checked in around 2:00 PM. No staff offered a trolley for my luggage. The room was not ready yet, so we were directed to the restaurant for a welcome drink. However, clean and used glasses were mixed together there. When the room was ready, reception had a very long queue with no lounge or seating area to wait. The mobile staff on duty were also not very helpful in managing the queue. Update: To the hotel’s credit, my concerns were responded to very quickly by the management team, and the issues were resolved well. I really appreciate the prompt follow-up. For a 5-star hotel with a rate above IDR 2 million per night, still need improvement on service standards. The positives: The staff in the kids’ play area were very friendly and attentive. And surprisingly, the food here is really delicious.

CS

Chiara Sari

3/5Google· 3 months ago

We stayed for 5 days 4 nights. The first two nights we were in the executive suites, the last nights were in a twin deluxe room. Price wise it was above the average Jogja hotel prices but unfortunately the hefty price was not met with satisfying services. If you have children age 4 and up then maybe incan justify spending more than $220 a nite in the suite and $120 in the deluxe room. The room was ok. It was clean but old. They provide extra pillows but no extra blankets. They provide the basic amenities any other hotel provide in the suite room. They do not provide the basic amenities (toothbrush etc) in the deluxe room. If you want extra towels you will be charged extra 20k for each towel. They provide towels for pools in the room but in smaller size. Not practical. The breakfast was below par. This is the first time i went to a hotel where they do not have the utensils on the table. No napkins, no forks spoon, no cups. It feels more like a cafeteria than a hotel restaurant. They also put the sausage behind the egg bar. Choices are available but taste wise it was just ok. Food stay almost the same everyday with small changes to give varieties in the main buffet. I regretted spending my money here considering it would be cheaper to stay in grand hyatt kaliurang than here. Wont be back in the short future.