Response from the property

(Translated by Google) Dear Me Picture Thank you very much for your wonderful review and recommendation of Grand Tjokro Yogyakarta. ⭐⭐⭐⭐⭐ We are delighted to hear that you enjoyed your stay with us, from the comfort and cleanliness of your room, the friendly service from our team, to the hotel's strategic location for exploring Yogyakarta. We will share your appreciation and positive comments with the entire team as motivation to continue providing the best service to every guest. Thank you for trusting Grand Tjokro Yogyakarta as your accommodation choice. We look forward to welcoming you back and providing you with an equally enjoyable stay in the future. Warm regards, Grand Tjokro Yogyakarta Management (Original) Dear Me Picture Terima kasih banyak atas ulasan yang luar biasa dan rekomendasi yang Anda berikan kepada Grand Tjokro Yogyakarta. ⭐⭐⭐⭐⭐ Kami sangat senang mengetahui bahwa Anda menikmati pengalaman menginap bersama kami, mulai dari kenyamanan dan kebersihan kamar, pelayanan ramah dari tim kami, hingga lokasi hotel yang strategis untuk menjelajahi Yogyakarta. Apresiasi dan komentar positif Anda akan kami sampaikan kepada seluruh tim sebagai motivasi untuk terus memberikan pelayanan terbaik kepada setiap tamu. Terima kasih telah mempercayakan Grand Tjokro Yogyakarta sebagai pilihan akomodasi Anda. Kami menantikan kesempatan untuk menyambut Anda kembali dan memberikan pengalaman menginap yang sama menyenangkannya di masa mendatang. Salam hangat, Management Grand Tjokro Yogyakarta

Response from the property

(Translated by Google) Dear Mr. Tinto Bayuardi Warm Greetings from Grand Tjokro Yogyakarta Thank you very much for your positive review. We are delighted to hear that your first stay at our hotel was enjoyable and met your expectations. Cleanliness, comfort, and a neat and fragrant atmosphere are always our priorities for every guest. We are also pleased that the hotel's location, close to your office and within your budget, added value to your stay in Yogyakarta. We look forward to welcoming you back again soon. See you again, and have a pleasant trip 😊 Yours faithfully Management (Original) Dear Bapak Tinto Bayuardi Salam Hangat dari Grand Tjokro Yogyakarta Terima kasih banyak atas ulasan positifnya. Kami senang mengetahui pengalaman pertama Anda menginap di hotel kami berjalan menyenangkan dan sesuai harapan. Kebersihan, kenyamanan, serta suasana yang rapi dan wangi memang selalu menjadi prioritas kami untuk setiap tamu. Kami juga senang lokasi hotel yang dekat dengan kantor Anda serta sesuai anggaran dapat menjadi nilai tambah selama di Yogyakarta. Kami tunggu kedatangan Anda kembali di kesempatan berikutnya. Sampai jumpa lagi dan semoga perjalanan Anda selalu menyenangkan 😊 Hormat Kami Managemen

Response from the property

(Translated by Google) Dear Mr. Samuel Evan, Thank you for taking the time to write a review and rating of our property. We are delighted that our services and products meet your expectations. Your feedback regarding the addition of Smart TVs is currently being implemented in all rooms. We are committed to providing only the best for each of our customers. We look forward to your next visit to Grand Tjokro Hotel Yogyakarta. Thank you and warm regards. Sincerely, Hotel Management (Original) Dear Bapak Samuel Evan , Terima kasih sudah meluangkan waktu untuk menuliskan review dan rating atas property kami. Kami senang apabila layanan dan produk kami sesuai dengan harapan Bapak & Masukan Bapak terkait penambahan Smart TV saat ini sedang proses kami upayakan di semua kamar. Komitmen kami hanya akan memberikan yang terbaik bagi setiap pelanggan kami. Kami menunggu kunjungan Bapak berikutnya hanya di Grand Tjokro Hotel Yogyakarta. Terima kasih dan salam hangat Hormat kami, Hotel Management

Response from the property

Dear Ara Y, Thank you for taking the time to write a review and rating of our property. We greatly appreciate all comments from our guests, as they help us identify areas for improvement. We are very sorry to hear about your experience during your stay, especially regarding the air conditioning, room preparation, and customer service. Your comfort is our priority, and we regret that this issue was not addressed more quickly and effectively. Our engineering and housekeeping teams have been notified, and we are taking immediate steps to ensure rooms are pre-inspected, pre-cooled, and fully prepared before guests arrive. Regarding the split duct system and other amenities, we appreciate your feedback and will explore solutions to provide more consistent temperature and humidity control. We have also shared your comments about the freshness of the linens and the cleanliness of the windows with our housekeeping team to ensure this does not happen again. We apologize if our service did not provide the warmth and attention we expect. This is an area we are actively retraining our staff in, so that all concerns are addressed with genuine empathy and prompt action. We hope this experience does not diminish your confidence in staying with us again, and we are committed to providing even better service and facilities on your next visit. Thank you and warm regards. Sincerely, Hotel Management

Response from the property

Dear Lee Young, Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet your expectations and that you encountered several issues with our facilities and surroundings. Your concerns about the cleanliness and maintenance of the restroom, shower booth, and refrigerator, as well as the overall condition of the hotel, are taken very seriously. We sincerely apologize for the inconvenience and discomfort this caused you. Your comments will be shared with our management team to address these issues and make necessary improvements, including better maintenance of facilities and enhanced guest experience. We are committed to improving our services and facilities and hope you might consider giving us another opportunity in the future to provide a better stay. Thank you and warm regards. Fajar Tri Amboro General Manager

Response from the property

Dear Kayla Salsabilla, Thank you for taking the time to write a review and rating of our property. We are happy if our services and products meet your expectations. Our commitment will only provide the best for each of our customers, including you. We are waiting for your next visit only at the Grand Tjokro Hotel Yogyakarta. Thank you and warm regards. Fajar Tri Amboro General Manager