B&B Hotel Colmar Lumière

TM

Trip.com Member

4.7/5Trip.com· 10 months ago

Excellent check in experience. The hotel is a budget version of the B&B hotel chain. Everything you need is there and in good order ( so many budget hotels are tatty, this isn’t). Good breakfast and gluten free products available. The rooms are small but smart.

CV

Claudiu Vijelie

5/5Google· 2 months ago

Rooms are small but for a night it is perfect,a good place to rest for the night when making long trips..they also have air conditioner which you can switch off from the reception. Breakfast is not included but you can pay at the reception if needed.

RH

Russ humphreys

1/5Google· 5 months ago

I get it, it's a budget hotel. But. Aircon wouldn't allow anything less than 24C and there's a notice on the window advising "do not open window due to insects". So fix the aircon and put insect blinds on the window! Staff were great, very welcoming and helpful. Oh, and just found out this chain is owned by Goldmam Sachs! So it's now a 1 star

OS

Olivia Subroto

4/5Google· Edited 2 months ago

Good place to transit during holiday. Rooms are clean, neat, but they stinks. Reasonable price for the quality, Great service. Not so far from Colmar city, giant Carrefour on the corner.

C

ClunkNebbermorth

4/5Tripadvisor· 7 years ago

We used this hotel as a base for exploring Alsace, and it was good for that. Overall fairly ordinary and the rooms are not that big, but all that is reflected in the price of course. Staff were excellent. Plenty of parking. Good breakfast. Good wi-fi Some way out of town, so only if you have a car. Close to the road going north, and as most of Alsace is north from here, the location was excellent. In the unlikely event of us looking for a touring base in Alsace again, we would certainly consider staying here once more.

MH

Maarten Hoeks

5/5Google· 3 months ago

Nice hotel. Small rooms but clean! Good airconditioning.

PT

PELİN TAHANCI

1/5Google· 9 months ago

The hotel is very far away the rooms are incredibly small and the breakfast is very insufficient I definitely do not recommend it. The rooms are not cleaned properly either. The only positive thing was the reception staff they were kind and helpful. Apart from that it is a terrible hotel.

SS

Selviye Sevinç

1/5Google· 9 months ago

I have travelled a lot and stayed in many hotels, but I have never in my life had such a bad experience or seen such an unfriendly receptionist. When we arrived at the hotel, the reception was right in front of us. My daughter has been taking French lessons for a few years and was very excited to speak French here, so she greeted the receptionist in French. The receptionist gave us such a condescending look that my daughter immediately switched to English and said we had a reservation, that we were very cold and asked politely if it might be possible to check in early. We received a direct “no” as a reply. Had she kindly explained that the room wasn’t ready yet or was still being cleaned, we would have understood. But she said “no” in such a harsh way that it really upset my daughter. We were exhausted, so we found an empty table, sat down and even fell asleep on the chairs. By the way, we had arrived at the hotel at 12:20 p.m. After some time, a German couple arrived and checked in. The receptionist spoke German with them, was very friendly and polite, and immediately told them their room number. They went straight to their room. When we heard this, we went back to the reception. There were two more couples in front of us, and they also checked in and went directly to their rooms. Then I spoke German and asked the receptionist whether we could also check in now. She asked, “Oh, are you from Germany?” and I said yes. While processing our check-in, she sighed and said she couldn’t manage it, but a young man working at reception said he could help and completed our check-in immediately. We went to our room, but both my daughter and I were very upset, and it really affected our mood. The rooms were very clean and sufficient, and breakfast was good, but this bad experience affected us a lot. For this reason, I absolutely do not recommend this hotel and would never stay there again. Hotel management should definitely speak with the slightly older female receptionist about how to welcome guests, and this issue should be resolved as soon as possible. I believe that staff at a hotel with so many positive qualities should be much more friendly and respectful.