Campanile Colmar - Parc des Expositions

MM

Margi Magnolato

1/5Google· a year ago

To avoid. The room itself was clean enough and simple, small but fair for the price. The horrible experience comes from the staff of the hotel. We've booked (and paid) the room from their website: one room for 2 adults and 4 dogs, and there were no indications about supplements for the dogs. So, a couple of days before our arrival, we sent an email to the hotel asking for confirmation and highlighting the fact that we had 4 dogs with us. At the moment of the check in they told us that we had to pay more for dogs supplements, I replied that we already paid the room online and there were no indication about dogs supplements anywhere and neither they told us in the confirmation emails. The reply of the receptionist was "we didn't read the email right or we would have told you that 4 dogs are not even allowed". Excuse me? My bad for thinking that if you reply to my email you should have at least read it. I understand asking for dogs supplements, but it should be specified in advance and surely it's the staff's duty to read and reply correctly to the customer's email. In which world I have to pay because you didn't do your work correctly? Also half of the staff doesn't even speak English and we better not talk about the dinner, which was the most mediocre buffet I've ever seen. I'm not used to leave bad reviews but I'm also not used to mean and rude staff. Making mistakes is human but at least saying sorry and trying to fix it should be the base of politeness, especially when working with the public. This place is a big no thanks for me.

NA

Nebil Allam

1/5Google· 10 months ago

For starters apparently reserving a room on a christmas day is somewhat surprising to them since there was no one at the hotel like literally it was a ghost town. When you call the responsible(!) person he speaks french and very little english. Lets say you somehow communicated with the guy and he tells you that he will come around 2 PM and you wait till 2PM and the guy is still missing! You then call the guy and HE IS SLEEPING IN ONE OF THE ROOMS AND COMES DOWN LIKE NOTHING HAS HAPPENED WITH SLIPPERS AND ACTS LIKE IT IS COMPLETELY NORMAL TO LET 3-4 CUSTOMERS WAIT. When you confront the guy about this situation he proceeds to tell you that it is a holiday for him and tells that he is not responsible for this situation. Overall avoid this establishment and give couple of more bucks and stay in a decent place in fact if you have no choice stay in your car or crash in airport right next to this so called hotel. I really hope that I wont see that guys face for rest of my life ever again. I hope this message finds you before I ever find you again my dude.

P

pancellorum

2/5Tripadvisor· 4 years ago

Disappointed with the room for the price, very sad and in need of renovation. The mattresses have seen better days and need replacing. The Shower is actually in the bath and has a 1970s plastic shower-curtain. Also the bath is very slippery and there is no anti-slip mat....dangerous for older guests or anyone. Not sure how old this place is but the walls are paper thin and you can hear everything next door. I cannot see how this qualifies as 3 star Hotel when right next door you have a modern Roisolei 3 star hotel

LB

Laila Biava

5/5Google· 3 years ago

We stayed at the hotel for 2 nights and in my opinion it's an excellent deal! The room was very comfortable and had all the necessities one might need plus thebed was very comfortable! The hotel has a big parking lot which is a plus! I have to point out though that the walls are very thin and you can hear your neighbours if they make noises. We also had breakfast at the restaurant for 11€ per person per day. Not bad, but the salty options were very limited( eg. No eggs, just a type of cheese and a couple of ham slices) . Overall very good tho!

ND

Natalia Djajarahardja

5/5Google· 3 years ago

We were satisfied with our stay at Campanile. The staff is very friendly. If you need a place to sleep it's great, but don't expect much more. And the area has its own Statue of Liberty (who needs NYC?). The room is small for 2 people to walk around and have their luggage, and there could be better insulation to avoid bugs from coming in and hiding in small holes.

V3

VAN 35

1/5Google· 2 years ago

We have used Campanile hotels and their restaurants several times before. However this is the 2nd one that has had a shockingly bad restaurant. On arrival of this one The restaurant was empty, bad sign. No food available except snack food. Hugely disappointed, we were recommended to the cottage pie and salad. It was awful, I have had better ones frozen from a supermarket. When it arrived it was hot on the outside and freezing cold on the inside. He reheated it and came back dried out. We ordered lemon syrup and water, one each but he forgot to put lemon syrup in one, just plain water. We were not offered bread had to ask for it. There are plenty of other restaurants in the area. I recommend you choose another one, not this one.

TB

Theresa Bisgrove

5/5Google· 2 years ago

Amazing stopover near the motorway. Spotlessly clean, amazing staff, lovely restaurant and food, great bed. Everything you need and more, check out the boil your own egg machine at breakfast!!

EL

Espatriando Lussemburgo

3/5Google· 6 years ago

A bit less than average. 2.5 stars. Suggested just for a quick stay. You you find a discount of the price per night, cost quality balance become fine. Not at full prize. Good cleaning of the bathroom. Cleaning personell was wearing all the needed protection. Room are essential. Big free parking available. WiFi networks average, even if they disconnected me after 1 hour. Breakfast: 10 euro for some croissant a bit of ham and cheese , 2 fruit juice, and jam is a bit too much. Room a bit small if you use a wheelchair.