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Анна Гребенькова

5/5Google· 2 months ago

We really enjoyed our stay here. The rooms (ask for the rooms on 2 or 3 floor) are comfortable and cosy; the bedding, pillows and towels are fresh and clean. We particularly appreciated the kitchen facilities. There is water provided for the guests, which is always greatly appreciated. Compared to some other hotels nearby, it's a welcoming and comfortable place. And of course, the location is excellent.

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Kim Martin

1/5Google· a month ago

The room we were given was like a furnace we had to ask for two fans either side of the bed to sleep and we left a day earlier. Just to warn others do not stay here if you want to get sick it is inhumane to have anyone stay in the rooms, it was instantly cooler outside as soon as we opened the door and we left our room door open to ventilate which we shouldn’t have to do. We barely slept and had to keep going upstairs for fresh air. There is mold in the bathroom where it is damp but the main issue is the heat. The staff know it is a problem and it is not their fault but management please stop advertising these rooms for anyone to stay it is not safe for anyone’s health.

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Crysee

4/5Tripadvisor· 5 years ago

Location wise it’s great as the hotel is literally right next door to La Bodegona (main grocery store), the market, and only a few blocks from Parque Central. The rooms were nicely decorated and clean. There is a kitchen and place to refill water which I always appreciate. And they have a couple terraces which are nice places to relax. The staff are super lovely. Poor Wifi was the main negative for me. I moved to the main floor as there was no signal upstairs but it remained spotty in my room. There was no natural light being on the main floor (with the windows being to the hallway so I kept my curtains closed). On the night I was leaving a family moved in above me and omg the noise was crazy. I couldn’t have handled staying. So my advice would be to stay on the main level. It’s a good enough option for the price despite the couple negatives.

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6/10Priceline· a year ago

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Camila Barbareschi

2/5Google· 6 months ago

The place is nice, the bedrooms are clean, the bed is comfortable, and the AC worked well. The location is great too. The really bad part: they kept disconnecting the water. On our way back from Acatenango, we asked for an early check-in because we really wanted to shower, and they said it wouldn’t be a problem. But when we arrived, they told us there would be no water at all until the official check-in time. And that’s exactly what happened—at 3 pm, we had to go and remind them it was already check-in time, and only then did they turn the water pump on (what the hell?). Something similar happened at night when we wanted to take a shower—there was no water again. We had to go bother the front desk, and the water started running right after. Honestly, it really bothered me.

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David Ayliffe

5/5Google· 2 months ago

Loved this place. Very helpful staff and a great communal kitchen (but they need more spoons) The rooms upstairs are much nicer. We're paying 400 Q for a room with 3 double beds.

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Charlie T

4/5Google· 6 months ago

The rooms are very basic and most don’t have windows (ours was a window into the hallway) it was very basic but I got the job done after our Acatenango hike. It was clean and the bed was comfortable enough. The staff were very friendly and helpful

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Mary Helen Maggi

1/5Google· 10 months ago

Not allowed to sleep past 6 or 7 a.m. ! Every morning of the five spent here, the receptionist and other employees have been talking and laughing at the desk, which is right by the rooms, at these early hours. They also do this in the corridors. They make no effort to speak softly, but rather do so at full voice. Guests who are at the reception desk are not reminded to lower their voices. My second morning, about eight people in their 50s to 70s were at the reception and in the corridors speaking loudly as if in a bar while dealing with the young man on duty. This, at 7 a.m. When reporting this problem to the manager, she either lied to me that she would resolve the issue, or her employees have no respect for her. Also at these early hours and after 9 p.m., children are allowed to run up and down the corridor making as much noise as they wish as they yell to each other. This has also happened every morning and evening during my stay. The management does absolutely nothing to stop this. My worst hotel experience ever. I am a seasoned traveler of decades having visited 35 countries. Btw, this is by no means a cheap hotel. The cost is about $50 per night