Response from the property

Dear Valued Guest, Warm greetings from Gran Meliá Arusha! Thank you so much for your incredible review and for sharing such wonderful feedback with us. We are truly delighted to hear that you found everything to be exceptional, from your room and views to our food and service. It is especially gratifying to know that you enjoyed our morning and evening buffets and that our vegetarian and vegan selections impressed you with their variety and flavours. We are also pleased that you had the opportunity to explore our beautiful gardens, coffee farm, and the diverse plants and birds that make our surroundings so special. Knowing that we met the expectations of such discerning guests means a great deal to our entire team. Your kind words are a wonderful motivation for us to continue delivering memorable experiences. Thank you once again for choosing Gran Meliá Arusha. We sincerely hope to welcome you back for another exceptional stay in Tanzania. Warm regards, Guest Experience Team Gran Meliá Arusha

Response from the property

Dear Valued Guest, Warm Greetings from Gran Meliá Arusha. Thank you very much for sharing such a wonderful review of your experience at our Steak Restaurant. We are truly delighted to hear that Frank made your visit so enjoyable through his attentive service, professional wine recommendations, and warm hospitality. It is especially encouraging to know that even as a recent addition to our team, Frank has already left such a positive impression. Your kind words will certainly be shared with him and the entire team, as they serve as great motivation to continue delivering exceptional service. We sincerely appreciate your feedback and look forward to welcoming you back for another memorable dining experience. Warm regards, Guest Experience Team Gran Meliá Arusha

Response from the property

Dear Valued Guest, Warm Greetings from Gran Meliá Arusha. Thank you for taking the time to share such a thoughtful and detailed review of your stay with us. We are truly delighted to know that Gran Meliá Arusha was a wonderful choice for your final stop after your safari adventure in Tanzania. It is especially rewarding to hear that you enjoyed the comfort of your connected suite, the modern facilities, and the peaceful atmosphere throughout the property. We are also pleased that our gardens, coffee trees, bridges, and water features provided you with a relaxing and refreshing environment after your travels. Your kind words about the lobby, ambiance, and overall experience mean a great deal to our team. Knowing that we could be part of a lovely ending to your Tanzania journey is truly an honor for us. We sincerely hope to welcome you back again for another memorable stay whenever your travels bring you to Arusha. With Kind Regards, Guest Experience Team Gran Meliá Arusha

Response from the property

Dear Valued Guest, Warm Greetings from Gran Meliá Arusha. Thank you for taking the time to share such an exceptional review. We are truly honoured by your generous words, especially knowing that you have experienced many five-star hotels around the world. Hearing that Gran Meliá Arusha exceeded your expectations and left such a lasting impression is incredibly rewarding for our entire team. We are delighted that you enjoyed our beautifully landscaped grounds and the unique experience of our estate gardens, where our vegetable plots, fruit orchards, coffee plantation, streams, and waterfalls come together to create a tranquil oasis. It is wonderful to know that this distinctive setting made your stay so memorable. Your compliments regarding our service, estate-grown coffee, and the freshness of our farm-to-table produce mean a great deal to us. We take great pride in offering authentic experiences that reflect the beauty and richness of our destination, and we are thrilled that these elements made your stay truly special. Thank you once again for choosing Gran Meliá Arusha. It was our pleasure to host you, and we sincerely look forward to welcoming you back for another unforgettable stay in the near future. Warm regards, Guest Experience Team Gran Meliá Arusha

Response from the property

Dear Valued Guest, Warm Greetings from Gran Meliá Arusha. Thank you for sharing such a thoughtful and detailed review of your stay with us. We are truly delighted that your time at Gran Meliá Arusha provided the perfect opportunity to relax and recharge before embarking on your safari adventure. It is wonderful to know that you enjoyed our luxurious surroundings, from the lily pond and elegant lobby to your spacious room with its beautiful balcony overlooking our gardens. We are especially pleased that our team made you feel genuinely welcomed, as creating memorable experiences through heartfelt hospitality is at the core of what we do. We are delighted that you had the opportunity to experience our rooftop bar, enjoying the tranquil atmosphere, delicious dinner, and breathtaking views of Mount Meru. It is equally rewarding to hear that you loved the food throughout your stay, especially the sandwiches from our coffee shop. Thank you as well for highlighting your visit to our estate gardens. We are proud of our farm-to-table philosophy, and it is wonderful to know that our gardeners' passion and enthusiasm made your tour such an enjoyable experience. We are also delighted that you appreciated our estate-grown coffee, which is one of the unique experiences we are proud to share with our guests. Thank you once again for choosing Gran Meliá Arusha. We hope your safari was unforgettable, and we look forward to welcoming you back for another exceptional stay whenever your travels bring you to Tanzania. Warm regards, Guest Experience Team Gran Meliá Arusha

Response from the property

Dear Valued Guest, Warm greetings from Gran Meliá Arusha! Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us. We are delighted to know that Gran Meliá Arusha was a comfortable and enjoyable base for your safari adventures in the Serengeti. It is wonderful to hear that you appreciated our beautiful surroundings, attentive service, well-appointed rooms, spacious gym, and relaxing sauna and steam facilities. We are especially pleased that you enjoyed discovering our coffee plantation and farm during your morning stroll. Our farm-to-table concept and connection with the natural beauty of Arusha are very important to us. We are also grateful for your kind comments about the property's appearance and ambience, both during the day and when illuminated in the evening. Thank you for your high recommendation. We truly appreciate your trust in choosing Gran Meliá Arusha before and after your safari, and we hope to have the pleasure of welcoming you back on your next visit to Tanzania. Warm regards, Guest Experience Team Gran Meliá Arusha

Response from the property

Dear Valued Guest, Warm Greetings from Gran Meliá Arusha. Thank you for sharing such a wonderful review of your stay at Gran Meliá Arusha. We are truly delighted to hear that you had a fantastic experience with us. It’s especially rewarding to know that you appreciated our design, the lush gardens, and the beautiful views of Mount Meru, as well as the comfort and attention to detail in your room. Your kind words about our team mean a great deal to us, we take pride in delivering attentive service that makes every guest feel special. We’re also pleased that you enjoyed the variety and quality of our dining options, the swimming pool area with your children, and the lounge access with its selection of snacks and beverages. Thank you for recommending us as a perfect place to relax before or after a safari. It was a pleasure hosting you, and we truly look forward to welcoming you back for another exceptional stay. Warm regards, Guest Experience Team Gran Meliá Arusha