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furreedh

1/5Tripadvisor· a month ago

Very Disappointing Stay – Poor Service, Maintenance and Customer Care|My experience at Baiyoke Suite Hotel Bangkok was extremely disappointing, and unfortunately, I would not recommend this hotel to others.|The staff were very rude and the level of customer service was far below what I expected. I made my booking online, but when I asked about a refund because of the issues I experienced, my request was refused. I even spoke directly with the manager, but I was disappointed by the response and felt that my concerns were not taken seriously. The manager also appeared to have very little understanding of halal and vegetarian food requirements, which was particularly frustrating when discussing the limited breakfast options.|The breakfast selection was very limited, especially for guests with dietary requirements. I could not find suitable halal or vegetarian options, and I also felt uncomfortable because staff appeared to be monitoring what guests were eating rather than providing a welcoming dining experience.|The room itself had several serious problems. The air conditioning did not work properly and kept making loud noises during the night, making it very difficult to sleep. The overall condition of the building also appeared poorly maintained. At night, the atmosphere was extremely uncomfortable and unsettling.|There were also basic issues with housekeeping and room amenities. Items such as slippers, toothbrushes and soap were not properly replenished, and there was no proper water refill available at night when it was needed.|Another major disappointment was the lack of a warm welcome or proper greeting from the staff. For a hotel, basic hospitality and customer care should be a priority.|Overall, I felt that the hotel was more focused on taking the customer's money than providing good service and value for money. The combination of poor maintenance, limited breakfast choices, inadequate customer service and uncomfortable room conditions made this one of my worst hotel experiences.|I would not recommend Baiyoke Suite Hotel to anyone looking for a comfortable, well-maintained hotel with good customer service.

FH

Furreed Hiba

1/5Google· a month ago

Very Disappointing Stay – Poor Service, Maintenance and Customer Care My experience at Baiyoke Suite Hotel Bangkok was extremely disappointing, and unfortunately, I would not recommend this hotel to others. The staff were very rude and the level of customer service was far below what I expected. I made my booking online, but when I asked about a refund because of the issues I experienced, my request was refused. I even spoke directly with the manager, but I was disappointed by the response and felt that my concerns were not taken seriously. The manager also appeared to have very little understanding of halal and vegetarian food requirements, which was particularly frustrating when discussing the limited breakfast options. The breakfast selection was very limited, especially for guests with dietary requirements. I could not find suitable halal or vegetarian options, and I also felt uncomfortable because staff appeared to be monitoring what guests were eating rather than providing a welcoming dining experience. The room itself had several serious problems. The air conditioning did not work properly and kept making loud noises during the night, making it very difficult to sleep. The overall condition of the building also appeared poorly maintained. At night, the atmosphere was extremely uncomfortable and unsettling. There were also basic issues with housekeeping and room amenities. Items such as slippers, toothbrushes and soap were not properly replenished, and there was no proper water refill available at night when it was needed. Another major disappointment was the lack of a warm welcome or proper greeting from the staff. For a hotel, basic hospitality and customer care should be a priority. Overall, I felt that the hotel was more focused on taking the customer's money than providing good service and value for money. The combination of poor maintenance, limited breakfast choices, inadequate customer service and uncomfortable room conditions made this one of my worst hotel experiences. I would not recommend Baiyoke Suite Hotel to anyone looking for a comfortable, well-maintained hotel with good customer service.

TM

Trip.com Member

3.5/5Trip.com· 5 months ago

Baiyoke Suite Hotel is one of Bangkok’s older establishments, but unfortunately its age shows in a rather disappointing way. The facilities appear poorly maintained, with worn-out beds, dated furniture, and visibly deteriorating sofas. The bathroom fittings are equally outdated and lack proper upkeep, giving an overall impression of neglect. The breakfast served at the restaurant is very basic, offering limited variety and little appeal. Leisure amenities are minimal and hardly worth mentioning. The only redeeming aspect of the stay is the staff, who remain polite and generally pleasant, providing a modest sense of hospitality despite the otherwise underwhelming experience.

IW

Itang Wijaya

2/5Google· 3 months ago

Location locates just beside pratunam market. Room quite large. The bed is not as good as we feel. bathub small but provides hot water. Wifi very bad ( always DC & need to connect again & again ). Taxi / driver seldomly wants to drop us right in front of the hotel bcoz of the crowd of the people. TV is old style , not a smart tv. AC also old style. Closet is small & old style. First time enter the and open the AC, it smells so bad. Sometimes i find ants & baby cockcroaches.

D

Divyansh

1/5Google· 7 months ago

I recently stayed at Baikouke Suite Hotel and unfortunately had a very disappointing experience. The service was poor — staff were not attentive or helpful, and overall it didn’t feel welcoming. The beds were very uncomfortable, which made it hard to get proper rest during my stay. The biggest issue was the WiFi. It was either extremely slow or not working at all, which was very frustrating and inconvenient. The only positive thing about this hotel is the location, which is nice and convenient. However, good location alone is not enough to make up for the other problems. I would not recommend staying here unless there are major improvements.

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Ideas_6622

5/5Tripadvisor· 9 months ago

Baiyoke Suite Hotel location is fantastic, and there are no opportunities to claim otherwise. The hotel is rather old, and the basin drainage in our room is partially choked. The air con temperature also took quite some time to cool down. Breakfast can be further improved a little since there isn't any dessert section. Finally, based on the location, this hotel is valued for money and a good place to stay.

RR

Ruchi Ranga

4/5Google· 4 months ago

The hotel location is excellent for those coming to Bangkok for shopping. You need not go anywhere for shopping as everything is walkable. However, the air conditioning system is a big time mess. The ACs do not work on most of the floors as the hotel is old. I had to change rooms twice at midnight because I wasn't able to sleep due to AC not cooling properly. Breakfast views are amazing and spread is decent. Reception staff is very attentive and responsive for all guests. Great value for the price. Please get the Air Conditioning system updated to ensure guests dont have uncomfortable stay.

PB

Parv Barot

2/5Google· 4 months ago

Rooms were OK, they were quite old, was comfortable.The stay was not a problem at all.The staff was very nice, very helpful.Especially the housekeeping staff. The best part of the hotel is just you Come down and you will see market around\nThe platinum hotel mall is also very nearby.Even the indira square is just not even two minute walk. Many more indian restaurants nearby to enjoy the food. Even there is a visitor desk.Also , in case of you have not booked a tickets for bangkok attractions , they will do it. Loved it