Response from the property

Dear Khun Jarkkit Chasuree, Thank you very much for taking the time to share such a wonderful review and the beautiful photos of your stay. We are truly delighted to know that your experience at Centara Watergate Pavilion Hotel Bangkok has exceeded your expectations. It is our pleasure to know that you enjoyed your complimentary upgrade to our Metro Suite as part of your valued loyalty membership benefits. We are especially pleased that the welcome amenities, including the High Tea set, freshly squeezed orange juice, and bottle of red wine, made such a memorable first impression. Your kind comparison to the standards of luxury hotels is truly rewarding for our entire team. We are also delighted that you appreciated the spacious Metro Suite, particularly the bathtub with its beautiful view, the private balcony overlooking the Bangkok skyline, the comfortable bed, smart TV, capsule coffee machine, and the thoughtful in-room amenities. It is wonderful to know these details contributed to a relaxing and enjoyable stay. Thank you as well for sharing your positive impressions of our facilities. We are glad you had the opportunity to enjoy our lobby, fitness center, restaurant, and our convenient location with Starbucks nearby. Your informative comments will certainly be helpful for future travelers. Most importantly, thank you for your heartfelt appreciation of our management team and colleagues. Your generous words have been shared with everyone, and they serve as a great source of encouragement for us to continue delivering memorable experiences to all our guests. As you will be checking out tomorrow, we hope the remainder of your stay is just as enjoyable. Should there be anything we can do to make your visit even more comfortable, please do not hesitate to let us know. It has been our genuine pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Sanon Wilaiwongs General Manager T: +66 (0) 2 625 1234 E: gmcwb@chr.co.th

Response from the property

Dear Amy W., Thank you very much for your wonderful 5/5 review and for choosing Centara Watergate Pavilion Hotel Bangkok for your five-night stay. We are delighted to learn that you had such a pleasant experience and that you enjoyed our convenient location, which provides easy access to Bangkok's shopping, dining, and transportation options while still offering a quiet and comfortable environment for our guests. Your kind recognition of our team means a great deal to us. We are especially grateful for your compliments for Khun Keerati (Gear), our front desk staff, Khun Bussara (Aomsin), Culinary staff and Khun Phromphong (Ake), service staff at Cafe 9. It is heartwarming to know that Keerati's warm welcome and attention to your room request helped begin your stay on a positive note, that Bussara was able to prepare your eggs exactly as you liked them, and that Phromphong's courteous service and warm smile made your mornings brighter. We will be delighted to share your generous feedback with them and the entire team. We are also pleased that you found your room clean and comfortable, appreciated the quality of the bedding, enjoyed the bathroom facilities, and valued our complimentary glass-bottled water initiative. It is wonderful to hear that our breakfast selection, including the variety of Thai and international dishes, tropical fruits, and healthy options, contributed positively to your stay. Thank you as well for your comment regarding the gym. We appreciate your feedback and are glad to know that it met your needs during your visit. It was truly our pleasure to have you as our guest. We sincerely appreciate your detailed review and recommendation, and we look forward to welcoming you backon your next visit to Bangkok. Warm regards, Sanon Wilaiwongs General Manager T: +66 (0) 2 625 1234 E: gmcwb@chr.co.th

Response from the property

Dear Raghav Kabra, Thank you very much for your wonderful review and for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok. We are delighted to hear that you and your family had such an enjoyable stay. It is truly rewarding to know that our breakfast selection, warm hospitality, and attentive service made you feel welcome throughout your visit. We are also glad that the in-room smart TVs added convenience and comfort for your family during your evenings together. We appreciate your kind understanding regarding the absence of a swimming pool which it is not feasible at this stage due to structural constraints. However, we do have plans to include a swimming pool during our future expansion phase, which will take place on the vacant land adjacent to the hotel. It means a great deal to us that you would consider our hotel as one of your preferred choices when visiting Bangkok again. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Sanon Wilaiwongs General Manager T: +66 (0) 2 625 1234 E: gmcwb@chr.co.th

Response from the property

Dear Anas Alwi, Thank you for taking the time to share such a thoughtful and engaging review following your recent stay at Centara Watergate Pavilion Hotel Bangkok. It was a pleasure to read about your experience, and we truly appreciate your candid reflections. We are delighted to know that you found the Deluxe City View King room comfortable and well-maintained, and that our location, breakfast selection, and friendly team members contributed positively to your stay. Your mention of the unique arrival experience at our 9th-floor lobby certainly brought a smile — a perspective we genuinely value. We also appreciate your honest observations regarding the adjacent shopping mall. Bangkok indeed offers a diverse and ever-evolving landscape, and your commentary perfectly captures its unique character. While we understand and respect your approach to exploring a new hotel with each visit, it would be a pleasure to have the opportunity to welcome you back again in the future, should your travels bring you our way. Thank you once again for choosing to stay and for sharing your experience with us. Warm regards, Sanon Wilaiwongs General Manager T: +66 (0) 2 625 1234 E: gmcwb@chr.co.th

Response from the property

Dear Mit Sy, Thank you very much for your wonderful 5/5 review and for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok. We are delighted to hear that you had such an enjoyable experience and that our team contributed positively to your stay. Your kind words regarding the friendliness, professionalism, and attentiveness of our staff are truly appreciated. We are especially pleased to know that our Concierge team made a memorable impression by assisting with recommendations, transportation arrangements, and your airport transfer. We will be sure to share your compliments with them, as they will be delighted to know their efforts helped make your trip smooth and hassle-free. It is also gratifying to learn that you found your room clean, comfortable, and well-maintained. We are glad that our central location allowed you to conveniently explore the nearby dining options, night markets, and local attractions that Bangkok has to offer. Thank you once again for your recommendation and kind support. It was a pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Sanon Wilaiwongs General Manager T: +66 (0) 2 625 1234 E: gmcwb@chr.co.th

Response from the property

Dear Ms. Fasmine Tee, Thank you very much for taking the time to share your wonderful review and for choosing to stay at Centara Watergate Pavilion Hotel Bangkok. We are delighted to know that you enjoyed our convenient location within walking distance of CentralWorld and that our concierge team made such a positive impression during your stay. Your special recognition of our Concierge Associate, A, is truly appreciated. We are thrilled to hear that his warm welcome, attentiveness, friendliness, and willingness to assist contributed to making your stay even more enjoyable. Your kind compliments will certainly be shared with A and the entire concierge team, as they will be encouraged to know their genuine hospitality was recognized. Thank you once again for your recommendation. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Sanon Wilaiwongs General Manager T: +66 (0) 2 625 1234 E: gmcwb@chr.co.th