Hotel Booking Conditions
LAST REVISED ON: OCTOBER 21, 2026
These conditions apply when you book a hotel stay through Fortrip. They explain who you book with, what you pay and when, and how price changes and cancellations work.
1. Who you book with
You book and pay through Fortrip, operated by FortripAI, Inc. (1111b South Governors Ave, Ste 25524, Dover, DE 19904). Fortrip takes your payment and places the reservation with the hotel through our hotel partners. Your stay itself is provided by the hotel, under its own house rules.
- Fortrip: shows you the offer, takes your payment, and handles your booking, changes and cancellations.
- Our hotel partners: supply the rooms, rates and availability.
- The hotel: provides the room and services, and may collect some fees on arrival (section 2).
2. Prices, taxes and fees paid at the hotel
The price you pay online covers all rooms and nights shown, including the taxes the hotel discloses for online payment. Some hotels also charge fees on arrival, such as a city tax or resort fee. These are not part of the online price.
- Shown before you pay: checkout lists each fee paid at the hotel with its amount, under “Pay at the hotel”.
- Amounts not yet known: if a hotel has not confirmed the full amount, checkout says “Additional mandatory fees may apply” before you pay.
- Currency: fees paid at the hotel are charged by the hotel in the currency shown at checkout. If your card uses another currency, your bank’s exchange rate applies.
3. Payment
We only charge your card once the hotel confirms your booking. Payments are processed securely by Stripe.
- Hold: when you pay, we place a hold on your card for the online price. You are not charged yet.
- Confirmation: we send the reservation to the hotel.
- Charge: once the hotel confirms, the held amount is charged and you receive a confirmation.
- If it can’t be confirmed: the hold is released and you are not charged.
After you review your booking, you have 25 minutes to complete payment. After that, the offer must be checked again for the current price and availability.
4. Price changes before you pay
Hotel prices can change between searching and paying. Before you pay, we check the offer again with the hotel.
- Price went up: we show the new price and ask you to confirm it before you can continue.
- Room no longer available: we tell you before you pay, and you can choose another room or search again.
- Price went down: you pay the lower price shown at checkout.
Once you pay, the price you accepted is fixed for that booking.
5. Cancellations and refunds
Each rate has its own cancellation policy, shown on the room and at checkout before you pay. You can cancel a confirmed booking yourself from your booking.
| Rate shown as | If you cancel | Refund |
|---|---|---|
| Free cancellation until a date | Before that date and time | Full refund of the online price |
| Free cancellation until a date | After that date and time | Online price minus the cancellation fee shown |
| Non-refundable | Any time | No refund, or only what the policy shows |
- Fee shown before you confirm: when you cancel, we show the fee that applies at that moment. If it changed since you opened the page, we ask you to review it again.
- Deadlines: free-cancellation deadlines are shown in UTC.
- Refund timing: refunds go back to the card you paid with and usually appear within a few business days, depending on your bank.
- Fees paid at the hotel are paid to the hotel, not to Fortrip. If you cancel before arrival, you don’t pay them.
6. Changes, no-shows and guest details
- Changes: bookings can’t be edited after payment. To change dates, room or guests, cancel under section 5 and make a new booking.
- Guest details: enter each room’s lead guest name as on their ID. The hotel may ask to see it at check-in.
- No-shows and early departure: not arriving does not cancel your booking. For any refund, cancel before arrival under section 5. Unused nights after an early departure are not refunded by Fortrip.
- Special requests (bed type, early check-in) can’t be added at checkout. Contact the hotel directly; they are not guaranteed.
7. Contact and complaints
For help with a booking, payment or cancellation, contact Fortrip first. Please include your booking reference.
- Email: info@fortrip.ai
- Phone: +1-650-272-1612
- Post: FortripAI, Inc., 1111b South Governors Ave, Ste 25524, Dover, DE 19904
These Booking conditions apply together with our Terms and Privacy policy.