Howard Plaza the Fern, Agra

Response from the property

Dear Stavya Pratap Singh, We are thrilled to read your comprehensive review of Howard Plaza The Fern Agra. It’s great to see you enjoyed our wide-ranging culinary offerings, not just in our Rendezvous Restaurant but also our rooftop dining experience at Qairo and the convenience of our 24-hour room service. Your recognition of our hardworking front desk and housekeeping teams is much appreciated. We're proud of their exemplary service, and it's delightful to see their efforts to provide warm, smooth and responsive assistance being noticed. We're glad you took advantage of our convenient travel desk assistance, and that our Ecotel Standards left a positive impression on you. We're especially pleased to hear that the room comforts weren't overlooked. Our top-of-the-line beds are indeed designed to provide a restful sleep, and we're glad you found our pillow menu a notable feature. It's always gratifying to learn that guests have benefited from the quiet brought about by our soundproofed windows, and that amenities like the daily bottled water, electric kettles, and blackout curtains add comfort to our guests’ stay. We are committed to continually improving our services and always look forward to welcoming you back on your next visit to Agra. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Response from the property

Dear Lalit Kumar, We are delighted to hear that you had a wonderful experience with us. Your comments about the service during breakfast and the attentiveness of our staff, especially Mantasha, fills us with pride. We always strive to offer the highest level of hospitality to all our guests and it is heartening to know we have achieved this during your visit. We also appreciate your recognition of our front office team, as we value their commitment to providing excellent service. We truly believe in the power of team effort and it's gratifying to see it paying off. We look forward to welcoming you back in the future. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Response from the property

Dear Samir, We are delighted to hear that you found our hotel interiors fabulous and had an enjoyable stay. It pleases us to learn that you found our rooms spacious and cozy, and our staff cooperative and professional. We regret the slight inconvenience you experienced due to the system requirements for early check-in, but we're glad that we could make up for it in other areas. It's great that you enjoyed our clean swimming pool and found our breakfast delicious. We acknowledge your feedback about the crowded breakfast area, and we are constantly exploring ways to improve our guest experience in this regard. Also, we're especially proud of our walking distance proximity to the magnificent Taj Mahal. Again, thank you for acknowledging the value of the deal you got through Goibibo. We look forward to hosting you again and hope to surpass your expectations next time. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Response from the property

Dear Aish Goel, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Response from the property

Dear Sarita Parashar, We're incredibly heartened to learn about your exceptional experience with our front desk staff. Their friendliness, professionalism, and assistance surely exemplify the high standards of service we strive to deliver. We are also glad that the check-in and check-out process met your expectations in terms of efficiency. Our team always aims to make all guests feel welcomed and comfortable, so reading your review fills us with pride. We aim to make every visit a memorable one and it means a lot that we could accomplish this during your stay. We will be sure to pass your kind words along to our front desk team. Your feedback serves as a great motivation for us to continue providing superior customer service. We are looking forward to your return and promise to deliver the same high standards you’ve come to expect from us. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Response from the property

Dear Sarita Dhimaan, I'm delighted to hear about your positive experience with our front desk service. It is our aim to ensure every interaction a guest has with our staff is friendly and professional, and it sounds like we achieved that during your stay. Your words encourage us to thrive even more in delivering top-notch service. It was our pleasure to make your check-in and check-out seamless and your stay enjoyable. We look forward to having you with us again in the future. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN